Easy to select, great promotions for Fiber, quick communications from the company, and easy to access. All around better than Telekom, which I had for two years prior.
Company replied
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See what reviewers are saying
My apologies for my last review of 2 stars. I had my wifi limited by wifi power saving mode which is why I had low speeds which makes it entirely my fault so I will have to update my review. While t... See more
Company replied
The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
Company replied
They keep relentlessly sending advertising letters to my address. They just put that it is for our building, I have a sign saying I don't want any advertising but since it is a letter and not a pamp... See more
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Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.7
Average
42K reviews
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Reply from Deutsche Glasfaser
Hallo Dennis, schön, dass Dir unser Service gut gefällt. Wir danken Dir für Deine Rückmeldung und leiten das Lob gerne an die entsprechenden Stellen weiter. Liebe Grüße, Marie
Reply from Deutsche Glasfaser
Vielen Dank für Deine top Bewertung. Schön zu hören, dass Du so zufrieden bist.
Reply from Deutsche Glasfaser
Vielen Dank für Deine positive Bewertung.
Worst provider ever - Do NOT trust them
We’ve been trying to get our internet connection activated since early June – and we’re still waiting, with zero helpful answers or solutions from Deutsche Glasfaser. The only thing they keep repeating is: “We can’t do anything.” Absolutely unacceptable.
We were told the line was inactive, but we have confirmation from our landlord that the previous tenant had an active DG connection. We also have further instructions in their app to connect the router, even with an activation code, but they refuse to send the router and block any attempts to escalate the issue. Every single call ends with vague promises and no action at all. Written messages are ignored, calls are not logged, and we get conflicting information every time we speak with someone. They are lying to us, maybe in an attempt to make us quiet or tire us. Last week, someone said the router was arriving in a couple of days. This week, they said the router was never on the way and went back to saying the line is not active and there's nothing they can do. So what can WE do to proceed? They also don't know.
We've repeatedly asked for written communication to explain the situation and confirm that they will cover the additional costs we’re incurring, but these requests have been completely ignored.
They refuse to offer any alternative or temporary solution, unlike other providers who at least supply something like a USB stick for mobile internet. This shows a complete lack of customer care and responsibility.
We have been completely without internet for over a month. I work from home in a remote area and cannot perform my job without internet. This is directly impacting my performance and putting my employment at risk.
We’ve had to rely on expensive mobile data, which is unstable and not a long-term option. It’s outrageous that in 2025, a company can treat customers this way and get away with it.
To be clear, I’m speaking on behalf of both myself and my husband, who is the official contract holder. We are now submitting a formal complaint to the Bundesnetzagentur and will take further legal steps if necessary. This is beyond bad service – it’s total neglect. If we had another option, we would cancel the contract immediately. We’re even considering giving up fiber entirely just to avoid any connection with Deutsche Glasfaser.
—
They contacted me to give more details about my case, but I missed the deadline during the weekend. They did reached out to my husband after they received the Bundesnetzagentur notice, but our status is still the same with no progress at all.
22 July 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Èrica, that really doesn't sound good at all. It shouldn't be like that, of course. I completely understand that this is not acceptable. I'm very sorry that you had this experience with our customer service. That's not our standard. We'd be happy to look into your case in detail to see if we can do anything to help. I've sent you a request form where you can fill in the necessary information so that I can get a better overview of the situation. Please fill in the information so that we can find a solution as quickly as possible. Best regards, Marie
Reply from Deutsche Glasfaser
Hallo Werner, das hat geklappt, der Test ging durch. Lass uns gerne wissen, falls Du Anmerkungen oder Verbesserungswünsche hast. Liebe Grüße, Nami
Easy to navigate
14 July 2025
Reply from Deutsche Glasfaser
Hello Karl, thank you very much for your feedback. I am delighted that you praised our onboarding process. I'm happy to pass that on. We'll keep at it to make sure it continues like this 😊 Best regards, Marie
The instructions were easy to follow…
The instructions were easy to follow and made it simple to complete.
12 July 2025
Reply from Deutsche Glasfaser
Hello Matthew, it's great that you like our service. Thank you for your feedback and we will be happy to pass on your praise to the relevant departments. Kind regards, Marie
Reply from Deutsche Glasfaser
Hallo Ali, vielen Dank für die positive Bewertung. Wir freuen uns sehr darüber. Liebe Grüße, Marie
3rd week and waiting
3rd week and waiting , still no internet. Waiting times on call up to 20minutes to get someone. It’s so frustrating.
7 July 2025
Reply from Deutsche Glasfaser
Hello Rita, I am very sorry that you have had this experience with us. Long waiting times are never nice, I understand that. Please get in touch via the messenger in the customer portal, our social-media-channels or the customer hotline. We'll be happy to help you there and can take a closer look at your case. Best regards, Marie
Reply from Deutsche Glasfaser
Hello, I'm sorry to hear that you experienced some difficulties at the beginning. I'm glad that everything is working for you now. Thank you for your honest review. Best regards, Lisa
Reply from Deutsche Glasfaser
Hallo Nicolas, es freut uns, dass Du unsere Mischung aus Empathie und Professionalität schätzt. Für uns gehört beides zusammen, um echte Lösungen zu schaffen. Danke für die 4 Sterne. Wir arbeiten daran, Dich bald noch mehr zu überzeugen. 💛 Liebe Grüße, Mio
Good!!!!!!!!
20 June 2025
Reply from Deutsche Glasfaser
Hello Ersin, thank you very much. Greetings, Katy
Service time is down frequently
Service time is down frequently. Customer service slow to respond
8 May 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Hans, thank you for your feedback. We take your criticism seriously and will use it to optimize our customer service. Kind regards, Tom
Reply from Deutsche Glasfaser
Hello Kenneth, thank you for your feedback. I am delighted that you praise our onboarding process. I'm happy to pass that on. We'll keep at it to make sure it continues like this 😊 Best regards, Marie
Easy and quick setup
The attention from Stefan to help set up the contract was amazing and very much appreciated. Very simple process and quite fast.
5 June 2025
Reply from Deutsche Glasfaser
Hello Christopher, we are delighted to welcome you to our company. 🎉 Thank you for the positive feedback on our contact. We hope you enjoy surfing at the speed of light. 🚀 Best regards, Marie
Great help from worker looking forward
3 June 2025
Reply from Deutsche Glasfaser
Hello Dashaun, we are delighted to welcome you to our company. 🎉 Thank you for the positive feedback on our contact. We hope you enjoy surfing at the speed of light. 🚀 Best regards, Marie
Super Easy!
1 June 2025
Reply from Deutsche Glasfaser
Hallo Marnee, schön, dass alles klasse klappt. So soll es sein. Wir freuen uns über Dein Feedback. Liebe Grüße, Marie
Worst experience ever
We signed a contract back in August 2024 but still no service! Our house is connected long time ago...
When you call their hotline, they just keep lying, saying "please wait, our tech team who make connection will contact you soon".
Now it's June 2025...
What a shame!!
1 June 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Eugene, I am very sorry that you have had this experience. This is not our claim. Please contact us via the customer portal, WhatsApp or our social media channels and we will take a closer look at your case. Best regards, Marie
The experience with glasfaser is worth…
The experience with glasfaser is worth it.
16 April 2025
Unprompted review
Reply from Deutsche Glasfaser
Hello Lesley, thank you very much for your feedback. Kind regards, Katy
Poor support
14 May 2025
Reply from Deutsche Glasfaser
Hello, it's a pity that you are dissatisfied with our customer support. What's the issue? Please get in touch with us via our hotline, social media channels, customer portal or WhatsApp. We'll be happy to prove you wrong. Best regards, Jay
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