Easy to select, great promotions for Fiber, quick communications from the company, and easy to access. All around better than Telekom, which I had for two years prior.
Company replied
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See what reviewers are saying
My apologies for my last review of 2 stars. I had my wifi limited by wifi power saving mode which is why I had low speeds which makes it entirely my fault so I will have to update my review. While t... See more
Company replied
The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
Company replied
They keep relentlessly sending advertising letters to my address. They just put that it is for our building, I have a sign saying I don't want any advertising but since it is a letter and not a pamp... See more
Company replied
Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.7
Average
42K reviews
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16 December 2024
Reply from Deutsche Glasfaser
Hello Michael, thank you very much for the good review. We are very happy about it. Best regards, Marie
The communication is terrible
The communication is terrible, after closing a 24month deal for 1000Mb Glassfaser there was no further information received.
When calling, the operators where passing my call between 4 different people, the last one being kind of rude.
After 1 week I still don't know when I will have internet... wouldn't choose it if I had other option.
25 November 2024
Reply from Deutsche Glasfaser
Hello, I'm sorry that you feel left alone by us. It shouldn't be like that. Our aim is to complete all subsequent connections within 10 weeks of receiving the order confirmation. Our construction partner will contact you personally to arrange an appointment. If you have any further questions, you can also contact us directly via the customer portal, our social media channels or WhatsApp in addition to our hotline. Best regards, Julia
No communication on order status
I placed an order for an internet contract, but I have no idea when I will be receiving my internet router. I would like more information about my order.
23 November 2024
Reply from Deutsche Glasfaser
Hello Matthew, thank you very much for your feedback. I'm sorry that you feel left alone. We will of course be happy to provide you with all the information you need. We will send you your router on the day of your activation. We have already transferred the default settings to the device so that you can start surfing as soon as it arrives. If you have any further questions, you can contact us directly via our hotline, the customer portal, our social media channels or WhatsApp. Feel free to get in touch. Best regards, Julia
The process is simple and easy, but language options would help!
The process is simple and easy to follow, it would be helpful however, to have a languages option for people who still don't quite understand German
12 November 2024
Reply from Deutsche Glasfaser
Hello, we are very pleased to hear that the process went so well for you. That's exactly how it should be! That would be a good idea; thank you very much for the helpful tip. I'll look into it straight away and discuss everything else. Best regards, Leonie 🚀🥰
Reply from Deutsche Glasfaser
Hello Amarul, thank you for your review. It's a shame that you are not satisfied with our service. Of course it is not in our interest to force you to do anything. If you have any questions, we are happy to help you. Get in touch with us. Kind regards, Katha
Reply from Deutsche Glasfaser
Hallo Olivier, ich freue mich, dass Du uns eine gute Bewertung hinterlassen hast. Vielen Dank dafür. Liebe Grüße, Marie
Reply from Deutsche Glasfaser
Hi Adam, it's great that everything is going so well. That's how it should be. We look forward to your feedback. Best regards, Marie
I don't like it
30 October 2024
Unprompted review
Reply from Deutsche Glasfaser
Hello, what a pity. We would like to know what exactly you didn't like. Feel free to update your review if you would like to share your experience with us. We like to use constructive feedback to improve. Best regards, Julia
I haven't received anything yet
I haven't received anything yet, but I'm waiting for someone to come and pull the fiber optic cable to my bathtub
25 October 2024
Reply from Deutsche Glasfaser
Hello, thank you very much for the positive review. We are very happy about it. Kind regards, Marie
nice company
So far, it has been a nice experience. However, it would be nice if the portal were in English for English users.
21 October 2024
Reply from Deutsche Glasfaser
Hello Mari, I am delighted that you have left us a good review. Thank you very much for that. If you have any questions, please contact us at any time via the messenger in the customer portal, our social media channels or the customer hotline. We will be happy to help you there. Best regards, Marie
Reply from Deutsche Glasfaser
Hello Matthew, thank you very much for the positive review. We are very happy about it. Best regards, Marie
Oky oky oky oky
17 October 2024
Reply from Deutsche Glasfaser
Hallo Mesut, ich freue mich, dass Du uns eine gute Bewertung hinterlassen hast. Vielen Dank dafür. Liebe Grüße, Marie
Great service
10 October 2024
Too complex
The process to register , I find quite complss, the connection with contract very confusing, there are a lot of changes needed.
28 September 2024
Reply from Deutsche Glasfaser
Hello Gino, thank you very much for your valuable feedback. I'm sorry that there are still questions left unanswered and that you have further concerns. Please get in touch via our customer portal, our customer hotline, WhatsApp or our social media channels. They will be happy to help you directly. Best regards, Kristin
Good but not English option in the process
It was good, but I would recommend to have an English option for international clients.
27 September 2024
Reply from Deutsche Glasfaser
Hello Jose, I understand that. We'll take that with us to improve on this point. Kind regards, Marie
Reply from Deutsche Glasfaser
Hello Christopher, it's great that we were able to offer you good advice. Many thanks for your review. Best regards, Marie
Reply from Deutsche Glasfaser
Hello, i am delighted that you have left us a good review. Many thanks for that. Best regards, Marie
Reply from Deutsche Glasfaser
Hallo, das lesen wir gerne. Wir bedanken uns für Deine Bewertung. Viele Grüße, Tom
Reply from Deutsche Glasfaser
Hallo Christoph, vielen Dank für Deine Bewertung. Viele Grüße, Tom
Reply from Deutsche Glasfaser
Hello Javier, thank you for your rating and feedback. Please keep us informed about your satisfaction. Kind regards, Katy
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