Easy to select, great promotions for Fiber, quick communications from the company, and easy to access. All around better than Telekom, which I had for two years prior.
Company replied
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See what reviewers are saying
My apologies for my last review of 2 stars. I had my wifi limited by wifi power saving mode which is why I had low speeds which makes it entirely my fault so I will have to update my review. While t... See more
Company replied
The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
Company replied
They keep relentlessly sending advertising letters to my address. They just put that it is for our building, I have a sign saying I don't want any advertising but since it is a letter and not a pamp... See more
Company replied
Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.7
Average
42K reviews
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Reply from Deutsche Glasfaser
Hi Michael, thanks a lot for your kind words, I’m glad everything worked out smoothly. Best regards, Sophie
Great!
In general, I like the approach.
English interface, videos, and service will be helpful.
14 October 2025
Reply from Deutsche Glasfaser
Hello Aharon, it is very nice to hear that you deem our interface as helpful and that you liked the approach. Thank you for you feedback. Kind regards, Nami
A few more employees who can assist in…
A few more employees who can assist in English.
9 October 2025
Reply from Deutsche Glasfaser
Hello Chengetai, we are also happy to help you in English. Please contact us at any time via the customer portal, WhatsApp or on Social Media. Best regards, Ronja
Great Service
Gabe did a great job and was able to translate everything to English. He was efficient and flexible.
8 October 2025
Reply from Deutsche Glasfaser
Hello Sarah, it is nice to hear that you had a good experience with our support. We stand with you and support you no matter the language. 🫶🏻 Best regards, Nami
is a good platform for the customers
6 October 2025
Reply from Deutsche Glasfaser
Hello, this is very nice to hear. I am glas you like our platform and find it easy to navigate. Best regards, Nami
Reply from Deutsche Glasfaser
Hello Nick, we apologize for any confusion or inconvenience you have experienced during the installation process. We will work to improve our communication and provide clearer guidance on selecting installation dates in the future. Best regards, Lia
Reply from Deutsche Glasfaser
Hello Giorgio, thank you for your feedback. I am happy to hear that you deem us to be fast and cheap. 🤩 Best regards, Nami
Super easy top
24 September 2025
Reply from Deutsche Glasfaser
Hallo Christian, es freut mich, dass alles reibungslos geklappt hat. Vielen Dank für Deine super Bewertung. Liebe Grüße, Ronja
Reply from Deutsche Glasfaser
Vielen Dank für Deine spitzen Bewertung. Schön, dass alles zu Deiner Zufriedenheit ist.
No technical service
Ordered connection for 1. September 2025 and still haven't good the connection up and running. Reached out to customer- and technical service multiple times, but no one were able to give an estimate on when the connection could be established. Even though the previous renter also used Deutche Glasfaser and had a connection
13 September 2025
Reply from Deutsche Glasfaser
Hi Kasper, thank you for your review. The waiting time is of course not ideal, and we understand that. Feel free to reach out to us through our channels, such as WhatsApp, social media, the customer portal, or our hotline. We're here for you. Best regards, Katha
Herr Lach was very thorough explaining…
Herr Lach was very thorough explaining and answering our concern. Also, he was on time with our appointment.
9 September 2025
Top………………..
8 September 2025
Reply from Deutsche Glasfaser
Hallo Freddy, das klingt genauso, wie wir uns das wünschen. Danke für Deine positive Bewertung. Liebe Grüße, Isa
Reply from Deutsche Glasfaser
Hello Brandon, we're glad you like our service. Thank you for your feedback. We will gladly pass on your praise to the relevant departments. Best regards, Marie
Reply from Deutsche Glasfaser
Hello Michael, great to hear everything went smoothly and clearly. Thank you for your feedback. We wish you continued satisfaction with your fiber connection. Kind regards, Katha
Reply from Deutsche Glasfaser
Hello Bruno, thank you for your review. I'm happy that you're satisfied with your fiber connection. Best regards, Ronja
Good so far
The ordering proccess tell now is smooth, cant wait for it to be installed !
20 August 2025
Reply from Deutsche Glasfaser
Hello, thank you very much for your feedback. I am delighted that you praise our onboarding process. I will gladly pass that on. We will continue to work hard to ensure that this remains the case.😊 Best regards, Marie
I can't get rid of this awful add
17 August 2025
Reply from Deutsche Glasfaser
Hi Ian, you can simply click away the ad in the top right corner. 😊 We're always happy to receive feedback on your connection. If you're not active yet, we'd also appreciate feedback on signing your contract. Best regards, Elena
Reply from Deutsche Glasfaser
Hello Ashutosh, thank you for your feedback on our website. We would like to understand exactly what can be improved. Please feel free to contact us at any time via Messenger in the customer portal, our social media channels, or the customer hotline. We are happy to assist you and discuss this with you. Best regards, Marie
It has been 15 days I could not have…
It has been 15 days I could not have even my router yet? I’m just waiting to have internet connection in my house. I chose Glasfaser because of recommendation of my friends, and I’m about to regret.
14 August 2025
Reply from Deutsche Glasfaser
Hello Turkay, I apologize that you feel left alone at this point. The router will be shipped on the day your connection is activated. You will then receive a notification and an email with a tracking link so you can track the shipment. I will be happy to look into this further. Just send us a message via your customer portal or use WhatsApp or one of our social media channels. I'm sure I'll be able to shed some light on the matter quickly. Best regards, Marie
Reply from Deutsche Glasfaser
Hallo Ahmed, I am glad that everything is to your satisfaction. Thank you very much for your review. Best regards, Ronja
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