Desigual Reviews 

Complete scam - they do not refund returns. It's been 3 week since I returned my coat, it has been delivered to the facility and there is no confirmation of the receipt nor a way to communicate with them. PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE

I love their clothes but customer service relying purely on the same AI generated responses sent over and over is simply shambolic. Return label never arrived in the email, it is not visible in Returns section on the account and it's virtually impossible to get a label reissued. Such a shame! I won't be buying from Desigual again after this experience.

I am very disappointed with the customer service I’ve received.

I placed an order on 13 February 2026 and, as Desigual is based in Barcelona, I allowed extra time for delivery. However, after waiting three weeks, I contacted customer service on 6 March, only to be told that due to “logistics issues” the parcel was being returned to them. I was assured that once they received it, they would resend it to me and keep me updated.

Two more weeks passed and I heard nothing so chased them again and I was then told it should be with me “within days.” Yet after another week and a half, nothing arrived. I had to chase again — only to find that a refund had been issued to my bank account with absolutely no explanation.

When I followed up to ask why, I received nothing more than a generic apology, again with no proper clarification.

This level of communication is completely unacceptable. At no point was I proactively updated, and I was repeatedly left to chase for information. In this day and age, customers should be a priority, yet this experience suggests otherwise.

Based on both my experience and similar reviews I’ve since seen, I have serious doubts about this company’s ability to maintain customer trust going forward and without that I fail to see how they can keep in business.

Absolutely appalling customer service. I have been waiting for a refund for 3 weeks. The sent me the wrong item. My item has been received on their end and even that was hell but they are not issuing the refund - claiming they’ll escalate the issue but nothing ever goes any further.

Overall overpriced polyester clothes. Don’t bother, shop elsewhere.

Two unsuccessful attempts to deliver parcel so seller cancelled order and proposed refund, no sign of any refund to this day despite chasing them

I am trying to return a product and the system is not generating a return label. I have contacted customer services on a number of occasions and received a standard reply even though I have explained the situation in detail. No phone number to call. I will not be buying anything from Desigual again.

The item I received had the shabbiest seams I have ever seen, the arms seem to have been attached by a complete novice in a panic. The width of the shoulder tops differed by almost 2cm, and the shoulder arm joins were lumpy with an excessive amount of fabric; neither the shoulder join or the arm seams were finished, they were open and fraying and the seam down the length of the arm jumped in and out of the ribbed fabric in an erratic line in mismatched thread.
Reading here about people's experiences with returning items, I'm not going to bother trying that route.
I've bought Desigual items from shops, and loved their quality, but this was a complete and utter expensive joke.

Like the clothes- lovely quality . But sent wrong item, duplicate of another item ordered. 2 weeks later waiting for customer services to contact me to sort out as don’t want to be charged postage cost for returning item when sent out wrong by them.

Was very nervous about ordering from this company based on their reviews but can honestly say that the clothes arrived within the time frame specified, 8-11 days, exceeded my expectations, I had to return one item, which is the easiest return I’ve ever done, notified to say it had arrived and notified again when the full refund was paid. I will very likely buy again in the future.

0 customer service. I have tried contacting way in every way possible, but they have a very poor AI bot which is impossible to get past, and which is unable to resolve my problem with my order. Absolutely awful, save yourself the trouble and do not order from them.

My order arrived on time, and the items are great quality with beautiful prints. However, the sizing runs smaller than expected, which was a bit disappointing.
Customer service could also be improved—my returns label wasn’t emailed to me as promised, and I had to chase this up through PayPal to get it resolved.
Overall, I love the style and quality of the products, but Desigual really needs to streamline and improve their returns process.

The worst customer service ever! I wouldn’t recommend

Love the jeans! They fit really well and the beaded flowers make them extra nice.

EXCELLENT COMPANY. LOVE THE CLOTHES.
VERY GOOD DELIVERY TIMES

Terrible returns service. They do not provide a QR code so you need to pay to print your own label. Also the ladies jeans I bought were somehow too large at the waist and too tight on the hips???? I am a UK size 8 and have never experienced this issue before.

I'm fairly certain they dropship all their stuff from China, everything is cheap and polyester

Defective bag or bad quality
I bought a bag for my trip and the strap broke off the first day of my trip, leaving me without a backpack. I reported immediately to their email service.
Worst customer service. I had to report it to PayPal to get a resolution.

Absolutely admire the collaboration with Maria Escote. Please please do another collaboration.

Easy to verify, to buy and select!
The bag it's amazing, more beautiful live and perfect! It should exist also in blue.

Grate quality, interesting design, colourfull fabric

Some clothes I bought weren’t as pictured. I bought two pants that appeared with pockets on the website : they have no pockets. One dress came with a top to optionally wear over : it’s weirdly tailored (too short, sleeves too big).
I have several Desigual items in my wardrobe (at least 7) and the sizing/quality of most of them is good. But the best item I own is the detachable jacket : the quality of material is outstanding, the versatility and the available tailoring in the jacket is absolutely phenomenal. I had high hopes for this jacket and it exceeded all of them. Every clothes I bought from Desigual was on sale, so it’s worth to wait for lower prices.