Designer Glasses Boutique Reviews 

697
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Many people highlight the exceptional quality of the products, noting that the designer glasses arrive in pristine and authentic condition. Customers frequently praise the remarkably fast delivery service, often receiving their packages securely wrapped within just a couple of days. Buyers also appreciate the competitive pricing and the responsive customer support team that quickly answers questions. Though some customers noted significant delivery delays and long waiting times. Others also mentioned receiving items in the wrong size or finding that the purchased glasses did not meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fantastic selection of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient support and helpful... See more

Delivery service

Customers had positive experiences with delivery_service, consistently praising the exceptionally fast... See more

Order

Reviewers mention positive feedback about order experiences, highlighting unbelievably quick dispatch and... See more

Price

People report positive experiences with price, consistently praising the competitive rates and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from this company. I had been looking for a pair of YSL sunglasses at a reasonable price, ordered them and they arrived less than 48 hours later. Really well packaged and perfect. I... See more

Rated 5 out of 5 stars

What a great site this is, got an excellent price for some Maui Jims, very fast postage and beautifully wrapped. The customer service is really good too, answered emails quickly and very helpful, I'd... See more

Rated 5 out of 5 stars

I made a total mess of the order, on both the prescription and glasses size. Emma was very patient and resolved both issues without any additional charge. Have used in the past and will certainly use... See more

Rated 5 out of 5 stars

Designer Glasses Boutique offered authentic Oliver Peoples glasses in multiple models, colour variations and sizing, which I found most other websites did not. I also found their prices to be very co... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

About Designer Glasses Boutique

Written by the company

• Official stockists for all our brands This means all of our stock comes directly from the manufacturer and therefore comes with the correct instructions, packaging and valid guarantee.

• UK based Here at Designer Glasses Boutique we are a UK based and have a high street shop. This allows us to have complete control of all the glasses that we glaze. Before all our glasses are sent out all the glasses and lenses are checked by a qualified dispensing Optician. Being in the UK you are able to pick up the phone and ask us any questions that you may have.

• 100% genuine glasses and sunglasses Every item sold by Designer Glasses Boutique is a 100% genuine item supplied to us directly from the manufacturer. We do not sell second hand or replica glasses.

• We care We would love to hear from you, we pride ourselves on listening to our customers so if you have any questions or feedback please get in touch! We listen to all our feedback carefully to make our service the best you’ve ever had!

• 100% secure online ordering The Designer Glasses Boutique has a 100% secure online checkout. We use secure online credit card processing; the Designer Glasses Boutique employs Opayo as their secure e-payments gateway. The Designer Glasses Boutique does not, and will not, collect or store credit card information or any other sensitive information over the course of a transaction.

• Free Delivery within the UK on orders over £200 We offer free delivery to all our UK customers on orders over £200, the free delivery is a 48 recorded signed for service, so you can be sure your new glasses are delivered to your door securely.

Contact info

4.8

Excellent

TrustScore 5 out of 5

697 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(697)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Affordable quick and very helpful

Saw that DGB sold Oliver Peoples for a great deal cheaper and was sceptical but thought I’d give them a try - genuine OP glasses that came super quickly. When I had an issue with my prescription being inaccurate and needing the glasses reglazed, DGB offered a very reasonable and quick service to do so (sent glasses back on a Monday and arrived reglazed by Friday). Very satisfied and impressed!!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Good comms

Good comms, came when they said and product is exactly as ordered. Decent saving of 40% so no complaints at all.
Would use again.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Chloe was so helpful!

Chloe was so helpful, I bought some glasses online and they were far too big, I happened to be in the area so I popped in, and she supported me to get some new frames and get the glass cut so that I didn't lose any money. I'm so happy with my new glasses and even happier that I didn't lose out, with Chloe's support. Thank you so much! A down to earth and friendly shop, makes a huge difference to customer service.

20 June 2025
Rated 1 out of 5 stars

Stock failings.

Ordered a pair of sunglasses for Father’s Day, knew there was a 7-10 day time for processing but then would be sent 48 hours - so plenty of time. I chased for an update on day 7 and was told they were still expecting them. Chased on day 10 to be told that they weren’t in stock and would now be 2-3 weeks. And due to their delay in telling me I can’t source them elsewhere in time for Father’s Day. A complete disappointment.

12 June 2025
Unprompted review
Designer Glasses Boutique logo

Reply from Designer Glasses Boutique

Dear Vicki,

I am so sorry for the disappointment this order has caused, I have issued a refund for the order.

Once again, I am sorry for the lack of communication on your order and that we have let you down.

If you do need anything else, please do get in touch.

Kind regards,

Fiona

Rated 5 out of 5 stars

Outstanding service!

Can't thank you enough guys! The frames were shipped from supplier, so it took a bit longer. I am going on holiday tomorrow and didn't thought they would be ready - but Hooray! Customer service updated me regularly and went extra mile to send my glasses by Special delivery, so I can take it with me on holiday. How very cool is this? Arrived in perfect condition, the lenses are fantastic quality!
I will not just buy again as soon as I come back home as I need another pair of reading glasses but will recommend to anyone I know.
Just brilliant!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Really great customer service & easy returns

Really great customer service! I was super surprised to get such good customer service. I ordered a pair of rayban glasses (there were 2 sizes available) - I think it took around 10 days to get the glasses & I realised I would prefer the smaller frame. I messaged on the website chat and within a couple of minutes they had reordered the new smaller frames for me. I returned the first pair tracked (approx £5 for returns royal mail) and then received the new glasses just over a week later. I could have bought these glasses from a few different online companies but went for DGB due to their good reviews- super helpful customer service!

4 April 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering prescription…

First time ordering prescription glasses online and it was a Fantastic service from start to finish I will be definitely be ordering again no more shops for me other than to try frames before ordering online, thank you ladies for all your hard work you did for me

1 April 2025
Rated 5 out of 5 stars

Great service & price!

Great price, friendly and helpful communication with super quick delivery. Gave me upgraded postage as I had broken my old glasses and needed new ones quickly!

21 March 2025
Rated 5 out of 5 stars

Extremely happy with the whole process!

Extremely happy with the service from start to finish! The frames were an excellent price, and the whole process was so easy. My glasses arrived and were wrapped too which I thought was a lovely touch, I will be certain to get all my glasses from here now on.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service, great price

Very competitive price, great communication and next day delivery . Couldn't ask for anything more!
Really pleased with my glasses.
Would recommend Designer Glass Boutique to anyone and everyone
Fantastic service!!

12 March 2025

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