Fantastic service from this company. I had been looking for a pair of YSL sunglasses at a reasonable price, ordered them and they arrived less than 48 hours later. Really well packaged and perfect. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a great site this is, got an excellent price for some Maui Jims, very fast postage and beautifully wrapped. The customer service is really good too, answered emails quickly and very helpful, I'd... See more
I made a total mess of the order, on both the prescription and glasses size. Emma was very patient and resolved both issues without any additional charge. Have used in the past and will certainly use... See more
Designer Glasses Boutique offered authentic Oliver Peoples glasses in multiple models, colour variations and sizing, which I found most other websites did not. I also found their prices to be very co... See more
Company details
About Designer Glasses Boutique
Written by the company
• Official stockists for all our brands
This means all of our stock comes directly from the manufacturer and therefore comes with the correct instructions, packaging and valid guarantee.
• UK based
Here at Designer Glasses Boutique we are a UK based and have a high street shop. This allows us to have complete control of all the glasses that we glaze. Before all our glasses are sent out all the glasses and lenses are checked by a qualified dispensing Optician. Being in the UK you are able to pick up the phone and ask us any questions that you may have.
• 100% genuine glasses and sunglasses
Every item sold by Designer Glasses Boutique is a 100% genuine item supplied to us directly from the manufacturer. We do not sell second hand or replica glasses.
• We care
We would love to hear from you, we pride ourselves on listening to our customers so if you have any questions or feedback please get in touch! We listen to all our feedback carefully to make our service the best you’ve ever had!
• 100% secure online ordering
The Designer Glasses Boutique has a 100% secure online checkout. We use secure online credit card processing; the Designer Glasses Boutique employs Opayo as their secure e-payments gateway.
The Designer Glasses Boutique does not, and will not, collect or store credit card information or any other sensitive information over the course of a transaction.
• Free Delivery within the UK on orders over £200
We offer free delivery to all our UK customers on orders over £200, the free delivery is a 48 recorded signed for service, so you can be sure your new glasses are delivered to your door securely.
Contact info
27 Allhallows Lane, LA9 4JH, Kendal, United Kingdom
- 08455760812
- info@designerglassesboutique.co.uk
- www.designerglassesboutique.co.uk
4.8
Excellent
697 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unacceptable
Hi there, I bought a pair of Burberry BE2294 on the 10-10-2025 up to date I haven’t received the glasses regardless of the multiple emails I have sent them. I still haven’t heard from them to date.
Order#276275 paid £68.25
10 October 2025
Unprompted review
Reply from Designer Glasses Boutique
Good morning, thank you for your review, unfortunately you have reviewed the wrong company, all our order number start with an 8 and we have no payments for this amount on this date.
If you believe this is incorrect please contact us on: info@designerglassesboutique.co.uk
Thank you, Fiona
Fast service great prices I was even…
Fast service great prices I was even sent a personalised even after I ordered! Would 100% shop from here again fantastic service
26 November 2025
Tom Ford Glasses
Spot on! Great glasses at a great price! Delivered in a week - couldnt ask for more - i would definately use again 👍
24 November 2025
Unprompted review
Official designer glasses, good price, fast service
Designer Glasses Boutique offered authentic Oliver Peoples glasses in multiple models, colour variations and sizing, which I found most other websites did not. I also found their prices to be very competitive. The glazing process and delivery was easy, fast and responsive. I’d 100% shop here again over other retailers.
5 November 2025
Superfast delivery
Superfast delivery, quality product and great price.
Although I had to return the item due to it not being compatible, the team refunded really quickly and I would happily recommend them.
3 November 2025
Excellent service and value for money
Excellent service and value for money. Staff are lovely, very helpful and knowledgeable, turnaround time for new lenses was just a few days and price was extremely reasonable. Highly recommended!
30 October 2025
Unprompted review
Sunglasses
Easy to order, arrived quickly as promised sunglasses as described on website exactly what I wanted. Looking forward to trying them when the sun comes out
24 October 2025
Excellent customer service
I made a total mess of the order, on both the prescription and glasses size. Emma was very patient and resolved both issues without any additional charge. Have used in the past and will certainly use again in the future (will pay more attention when ordering next time!)
29 October 2025
Unprompted review
Fantastic !
I never normally leave reviews however I do feel that this time I need to leave one.
In this world we all like to leave negative reviews but not positive ones so here goes .
I ordered my glasses on 3rd October 2025 I was a bit uneasy as I didn’t get a receipt so I emailed the company, straight away they emailed me back and I got a copy of my receipt.
On there first email they did quote 7-10 working days . As the days went by I won’t lie I did keep emailing them asking them if they had any updates on my glasses . When it got to day 8 I did feel that something was not right and I WAS VERY WRONG!!
I have received my glasses today day on day 10 and they are absolutely perfect. I am delighted with them and I shouldn’t have been so impatient .
The company and quality are fantastic I will definitely be ordering again thank you so much.
15 October 2025
Unprompted review
Excellent customer service …
I wanted to write a review because it’s not often these days that you get excellent customer service. I rang Designer Glasses Boutique about a pair of sunglasses that I had seen on there website. They were so helpful and I explained I needed them asap and they arranged 24hour postage at no cost. I was so impressed as I did receive them the next day. The sunglasses were also very reasonably priced. I will definitely be using them again in the future. It was an absolute pleasure dealing with this Company.
13 October 2025
Unprompted review
got a pair of glasses reglazed and another pair of persol..
Got a pair of glasses reglazed, perfect- got them back in a week- good price compared to the last time i did it, Then when I was in saw a pair of Persol cool designer glasses for £130 ! got them back in a week..
Thanks so much girls ,
9 October 2025
Unprompted review
Great price, product and delivery
Bought some Paul Smith varifocals at a price that bettered all other sites. Arrived within 2 weeks with perfect lenses to match the frames. Recommend without reservation.
5 October 2025
Unprompted review
The customer service is amazing
The customer service is amazing, I cant fault them at all!
Emma and Ally were so helpful.
I'll definitely shop here again.
16 September 2025
Prompt delivery of described goods
I received the ordered frame promptly and the item was as described. Very pleased.
5 September 2025
Ordered glasses three weeks ago and…
Very poor experience. Ordered glasses three weeks ago, have yet to receive them and had to chase throughout. Nothing proactive on their end and still not sure if I should report this as a scam.
1 September 2025
Unprompted review
Reply from Designer Glasses Boutique
Dear Mr Dunne, please accept my apologies that the order is taking longer than we expected, the glasses are due to arrive with you this week.
If you would prefer a full refund please reply back to our email from yesterday and we can process this in full.
We will get the glasses out to you as soon as possible and once again I am sorry they have taken longer than expected.
Kind regards, Fiona
Excellent company
What a great site this is, got an excellent price for some Maui Jims, very fast postage and beautifully wrapped.
The customer service is really good too, answered emails quickly and very helpful, I'd definitely buy again from here, very good company.
28 August 2025
Unprompted review
Genuine and excellent condition are…
Genuine and excellent condition are some of the most important things for me on designer glasses and they delivered on that promise, thank you.
7 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.