The package arrived open at the pick-up point. It was clear that the poster was damaged. I refused to accept the package, and asked Desenio for a refund. The refund was denied because I "did not file... See more
Company replied
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See what reviewers are saying
I’ve ordered several pieces from Desenio, and every experience has been smooth from start to finish. The artwork quality is amazing, the packaging is secure and professional, and the shipping was q... See more
I was so impressed by the quality of this print! Because of its low price (I also got it during a sale), I was worried it wouldn’t have the clarity or quality of photography prints that cost three tim... See more
I did not realise you had to put the prints in the frames yourself, as if they were photos. I also thought the prints would not be paper posters. At least the colours were correct.
Company replied
Company details
Written by the company
When our customers are happy and satisfied, we are happy and satisfied!
Contact info
United States
- (740) 238-4149
- info@desenio.com
- www.desenio.com
3.5
Average
6K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
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Great quality and fast shipping.
22 December 2024
The frame looked really cheap for what…
The frame looked really cheap for what I paid. Other than this. Everything was good
20 December 2024
Great experience with my first order…
Great experience with my first order from Desenio. The print and frame are beautiful and came in solid packaging. It arrived three days after placing the order one week before Christmas. The overall experience could not have been better.
21 December 2024
2 deliveries, 1 bent
It came in 2 different shipments without explanation. I thought part of my order was missing until 3 days later. The 2nd part came in bend because there wasn't enough structure in the envelope.
22 December 2024
Reply from DESENIO US
Hello,
We’re very sorry to hear your posters were damaged during transit. We take great care to package all orders securely, using durable tubes or flat packaging based on the order’s size and nature. Our goal is to protect your items with high-quality materials, and we regret that this wasn’t your experience.
As we couldn't find any contact information with your review, please reach out to our Customer Service team directly. This will help us resolve the issue promptly and find the best solution for you.
Thank you for your understanding. We look forward to assisting you and ensuring your satisfaction.
DESENIO
Took forever to get product
Took forever to get product. Then customer service took forever
20 December 2024
Reply from DESENIO US
Dear Customer,
Thank you for sharing your experience with us. We’re truly sorry to hear about the delays with your order and our response time. We understand how frustrating this must have been and sincerely apologize for not meeting your expectations. We are continually working to improve our delivery and support processes to ensure a better experience for our customers in the future. If there’s anything further we can assist you with, please don’t hesitate to reach out to us directly. We’d be happy to help. Thank you for your understanding.
\-DESENIO
Good selection, but never arrives perfectly
This is the second time I've ordered from Desenio . I appreciate the options to choose from and the quick delivery, but both times I've ordered from Desenio one of my prints has been a little bent in the corner. Never enough to deal with customer service, but enough to be disappointing and question the quality.
18 December 2024
I knew what print I was looking for and…
I knew what print I was looking for and went right to Desenio to find it - wasn't going to get the frame, but it was so reasonable, I decided it was the best way to go. Love it.
16 December 2024
Easy to find and packed great for shipping
Easy to find the size I was looking for. The shipping was fast and they packed the matting perfectly so there was no damage in shipping.
15 December 2024
seriously delayed
Placed order on 12/16. It is now 1/7 and I have not received any tracking info. Was very excited for my art but at this point wondering if I should just cancel the order. Super bummed.
17 December 2024
Reply from DESENIO US
Hello,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
DESENIO
The product quality is excellent!
Great product selection and the quality is excellent. Wish the delivery was faster, but will definitely order from Desenio again.
14 December 2024
Order arrived very fast
Order arrived very fast. I have ordered many prints from desenio and am always happy with them. However this was the first time I ordered a frame. I guess I should have read the description better because I was not impressed. There was no backing, just cheap metal slide things to hold the print in place. And it was acrylic not glass. I could have bought the same thing at Walmart for a lot less. So while I will continue to buy prints I will not buy another frame
15 December 2024
I wanted to return items I was unhappy…
I wanted to return items I was unhappy with and all I got were automated messages saying "someone would get back to me"
15 December 2024
Reply from DESENIO US
Hi,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
AI Image Artwork
The AI image generator, with various style choices, was just amazing. It took a while to get the wording just right, and also to get the image that really felt right -- but I just loved it.
15 December 2024
Desenio Fixed My Mistake On A Custom Order STAT
I ordered a custom print and frame. I paid twice in error. I knew a custom print couldn't be refunded. I was scared I was out the money and would get a double order. I immediately emailed Desenio for help, but since Desenio customer service call-in was closed for a week during the holidays, I had little hope the second payment would be canceled in time. They responded the next day that they canceled the second payment and assured me I was getting one order. I have the custom print. It is fabulous. I love buying from Desenio. I love the choices. I will use them for custom photos from here on out.
19 December 2024
Bad quality print. Very dull color. Wrinkles.
Bad quality print. The colors are too dull. The picture wrinkles inside the frame they sent so it looks bad overall. I tried to fix it but it doesn't work. Looks bad and cheap.
29 November 2024
Reply from DESENIO US
Hi Ayush,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
DESENIO
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