Desenio Reviews 

I ordered a couple of prints from here in October and sent some back and still haven’t received a full refund. The process even with customer services involved is so painful. It’s very unclear on your bill what discount applied to which products and they just keep messing things up. It’s taken two months to receive some of my refund but not the amount they told me (taking into account the extortionate £10 return fee). And please don’t tell me to contact customer service again - I have and you’re clearly not resolving things 2 months in

I never leave reviews but I'm beyond frustrated with Desenio. I went to collect my parcel from the post office and was told it had been returned back to Desenio and DPD had collected it the day before - the tracking still says it's at the post office 4 weeks later when they have shown it was returned back to Desenio. I have tried on multiple occasions to speak to customer service but it's an AI bot who tells me everytime that customer service will reach out to me - they have not responded. If I don't hear within 3 days then I'll go through my bank or higher up.

Appalling quality I am speechless I am so mad as I can’t return them

I am a business customer. We paid for a bulk order on 18 Sep 2026. Desenio B2B team promised delivery would be around 1 week. 4 weeks later we still don't have the order.

The order was split into 2 shipments: 1 with 80 frames on a pallet (DHL), another with all the posters (Fedex). We received 2 trackings.

After 1 week we started contacting B2B team asking when we could receive our order. On average their B2B replies 1 or 2 times a week. There's no phone number to call. You can beg them all day to read and reply your emails, they don't.

When they reply, they gave vague promises like "tomorrow there will be update". Eventually in week 3 they told us it would be delivered on certain date. Of course the recipient didn't get anything. We keep asking. They keep not answering.

Today the Fedex shipment is showing returning to sender. DHL says delivered but no one knows to where. No POD given. I tried to contact their normal support team to be able to get to someone who's willing to help, but only got botted replies (received 5 seconds after I sent my detailed emails with all information involved).

Long story short: Don't spend you money with them. You will have no accountability, no help, no answer and no goods!

Absolutely stunning artwork from Desenio! I ordered three prints, and they are all out of this world. The designs are beautiful, stylish and even more impressive in person. They add such a lovely touch to my home. Absolutely delighted with my purchase!

Your site did not accept my address accurately. It took several attempts to work out how to fool you. I have no standard street name, it is 99 XXXX Cottages. Adding the street it comes off does not work because that street only uses house names. Van drivers can waste time looking for a house that does not exist. Other than that it was a good experience. I hope the product quality matches up!

Easy to use website with a great selection of pictures in a wide range of sizes. I haven't found anywhere else like it.

Took 2 weeks to arrive. Posters came bent and the quality of the paper is not great.

Found a great image - I thought the frame + service a bit costly, though. If the quality is really good when it arrives, I will upgrade my score

Update: I love the print, but am disappointed with the framing service, bearing in mind its cost - the (flimsy) hardboard back is held in place by metal clips, which I could easily have done myself. Charging £17.71 for that service is far too much in my opinion and could have been included in the price of the frame.

Really poor customer service. The delivery timeframe has not been met, the tracking does not update, and you might want to remove the AI chatbot from your site as it’s really useless. I cannot understand how you still have it up as it is so so bad. I’ve never come across a bot that bad! Sent a message to the customer service team but received no response. Will not use again.

Picture was sent to a post office not even in my town by dpd when I thought it was coming to my home address very annoying

The worst customer service I ordered a print and it said it would be delivered 2 days ago tried to speak to customer service can’t get through to a human just AI tried instagram still no response just got an email telling me my parcel isn’t being to my house but to a place I’ve never heard off! Don’t waste your money wallfillers way more reliable and good quality

Very disappointed. My order must be delayed?? I wouldn’t know because there is no communication?! I am still waiting for someone from the customer service team to get in contact with me because the only “person” I can speak to is the Automated AI Emma. Honestly ridiculous!!

Customer service is horrible !!
The AI customer service response is off point and inadequate. I did not get my order !!! Ive never stressed over an order like this before.

The customer service from this company is absolutely shocking. Every response is AI-generated, repetitive and completely unhelpful, resulting in endless back-and-forth and a huge waste of time.

The delivery service is just as abysmal. I had problems with this company a couple of years ago and, despite that, decided to give them a second chance. I wish I hadn’t. Somehow, the service is even worse this time around.

I certainly won’t be making the mistake of buying from you again.

Address panel will not allow correct entry which is 28 Brampton Court, Stockbridge Road, Chichester NOT 28 Stockbridge Road

They delivered products that did not look like the advertised product at all (the photo of the product on their website has a narrow gold frame, but the product that arrived has a completely different chunky gold frame). Despite that they are charging a £9.90 return fee - a complete scam. Avoid!

Edit: their comment below blames it on 'lighting', but the frame they sent is clearly 4-5x wider than the one shown on their site and I have sent clear proof. Am in the process of disputing this with the card issuer. Avoid at all costs.

Great selection and wide range of prints and designs.
Always the first place to look for artwork.

No obvious customer service did not have my full address would not let me adust it have ordered on a WING AND A PRAYER hoping it gets here as DPD have my correct one l am not conversing with a machine!!!