Would like to see more brands in make up category. Was hoping to get Anastasia mascara included with my order. Pretty popular line. Was also surprised and greatly dissapointed that with an over $300... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a loyal customer of Dermstore because of the diversity of high end brands, discounts, and points. I periodically make several purchases in a month. However, the reason why I give 4 stars is beca... See more
Company replied
I like the brands Dermstore offers and their delivery is reliable. I would like a reminder when auto delivery will ship just in case I need to change the frequency.
Company replied
I love dermstore. Your products arrive on time and packaged securely. I believe there is always room for improvement so I don’t give 5 stars. That said you guys are great!
Company replied
Company details
Information provided by various external sources
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Contact info
90254, Hermosa Beach, United States
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4.1
Great
52K reviews
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Undelivered gift card
I purchased a gift card as a 50th birthday present and she never received the text that was the gift. I contacted the customer service team so hopefully it gets resolved. Thank you.
UPDATE: Beyond relieved and thrilled with how this was addressed. Thank you!
9 May 2026
Reply from Dermstore
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Popular products are available at a…
Popular products are available at a much more affordable price with free shipping!
14 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this kind of feedback from our loyal customers.
Your comments help us maintain and improve our services, and the team will be delighted to read your kind words.
If you have any questions or requests, please don’t hesitate to contact us — we will be happy to assist you.
Take care and have a wonderful day.
Kind regards,
Natalia
I could not receive the 15% discount…
I could not receive the 15% discount for first time order as advertised on the web page.
13 May 2026
Reply from Dermstore
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
My 180$ serum arrived with 1/4 missing…
My 180$ serum arrived with 1/4 missing and I called customer service and they said I’d be reached out to to exchange or just have a new one shippped and no one ever reached back.
Update- they don’t notify you via email what next steps to take as if you are supposed to know to check the “message “ section of the website. For $200 buyer beware. Horrible customer service and still no refund or return label. Despite “responding via message “
8 May 2026
Reply from Dermstore
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Thank You, Dermstore
Craig and Jhaved hung in with me as I complained about a package that was stolen because delivery procedures were not followed.I wrote several emails; the team always responded in a day. It took a week, but Dermstore came through and replaced the items. Everyone I wrote or spoke to was professional. I will continue to order from this site.
12 May 2026
Unprompted review
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy to find the product I wanted quick…
Easy to find the product I wanted quick checkout and fast delivery!
13 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Offered free shipping by using SHIP
Offered free shipping by using SHIP, THEN, offer withdrawn. Not the first time.👎
13 May 2026
Reply from Dermstore
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Excellent customer service and easy…
Excellent customer service and easy ordering. Quick shipping!
12 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I have never had payment issues with…
I have never had payment issues with any website except Dermstore
12 May 2026
Reply from Dermstore
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
love how the site tells me exactly what…
love how the site tells me exactly what is HSA eligible and not super helpful!!
12 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy to order and to checkout.
12 May 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Dermstore is not a customer service based company
Don’t use this company if you are looking for a human experience! They are hard to communicate with (you can only message through their site portal)— nothing personal whatsoever; robot responses. Just give your money to Amazon or Ulta if you don’t care who you’re shopping with anyway! Also, they send out 1 million boxes with their shipments and don’t care. I have requested 3 times that they hold my order until they can ship everything together, they don’t care. They will literally send you a SAMPLE (not even a bottle) in its own box. They clearly have money to waste because they are robbing all of us!
**update: I sent a copy of the invoice over in my initial request. I assume that’s why I was told I would be sent the corrected invoice within five days.The customer service agent emailed me and gave me instructions on how I can view my invoice online. It’s like they didn’t even look at the original request. Thanks for nothing, again!
I requested a copy of an invoice and was told that I would get it within 5 business days. That seems like an extremely long time to forward an invoice, and makes me question the customer service.
8 May 2026
Reply from Dermstore
Hello A D,
We appreciate you bringing this to our attention. We are sorry that the invoice request timeframe caused concern about our customer service. We'll review our processes to improve.
A message has been sent to your account.
Kind regards,
Liam
Incredibly frustrating and hassling…
Incredibly frustrating and hassling experience over application of discount code - right after I hit the checkout button a screen came up showing a product that would not accept a discount code was indeed discounted with a code from the site (I had searched for this before and did not see it). My request was that they simply apply the discount code to that one item in the order or issue a retroactive refund in the amount of the discount - this seems pretty typical. Customer service told me that they could not change the items in the cart but I could return once I receive it. On top of that I used the option to cancelled the order on the site immediately and received a confirmation that the order was successfully cancelled but it wasn't and the customer service said it did not as it had already gone to dispatch provided me with a refund label for when I eventually receive the order.
12 May 2026
Reply from Dermstore
Hello,
We regret that you had a frustrating experience with the discount code and order cancellation. We are sorry the code application and cancellation process did not go smoothly. We'll review our processes to prevent similar issues. We appreciate your feedback.
A message has been sent to your account.
Kind regards,
Liam
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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