Dermstore Reviews 52,342

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 7,958 reviews, reviewers had a great experience with this company. Customers are really happy with the product selection, highlighting the availability of high-quality brands and effective items. Many appreciate the user-friendly website, finding it easy to navigate and locate desired products, which contributes to a smooth and convenient shopping experience. However, some people were dissatisfied with aspects of their orders and discounts. Issues included not receiving free gifts or samples, problems with coupon codes not applying correctly, and in some cases, orders not arriving or containing expired products.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality and effectiveness of items,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy ordering... See more

Website

Clients share positive opinions on the website, often praising its ease of use and navigation. Many reviewers... See more

User experience

Consumers find the user experience to be positive, highlighting the website's ease of use and navigation.... See more

Discount

Customers had ambiguous experiences with discounts. Many reviewers appreciate the discounts, promotions, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would like to see more brands in make up category. Was hoping to get Anastasia mascara included with my order. Pretty popular line. Was also surprised and greatly dissapointed that with an over $300... See more

Company replied

Rated 4 out of 5 stars

I am a loyal customer of Dermstore because of the diversity of high end brands, discounts, and points. I periodically make several purchases in a month. However, the reason why I give 4 stars is beca... See more

Company replied

Rated 4 out of 5 stars

I like the brands Dermstore offers and their delivery is reliable. I would like a reminder when auto delivery will ship just in case I need to change the frequency.

Company replied

Rated 4 out of 5 stars

I love dermstore. Your products arrive on time and packaged securely. I believe there is always room for improvement so I don’t give 5 stars. That said you guys are great!

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.


Contact info

4.1

Great

TrustScore 4 out of 5

52K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Excellent price point and lots of my…

Excellent price point and lots of my favorite brands

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Including the discount code with each…


Including the discount code with each item, made it very easy when checking out! Thank you.

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Ease of ordering

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

It was great

It was great. Super helpful website. I love the Sale!!!! Thank you it helps when you want to get good products

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

So far so good

So far so good! Great discount

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Great selection

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Love dermstore

Love dermstore - fast delivery and excellent products

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 3 out of 5 stars

Original pricing was $185 & $155 with a…

Original pricing was $185 & $155 with a $30 off points loyalty and free shipping. When my order shipped, I as charged more for the items and did not receive my $30 loyalty points. Delivery and product are great. Just pricing differential was bad.

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

Rated 5 out of 5 stars

Easy!

Easy to find what I needed/wanted and easy to check out.

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Easy to order

Easy to order! I usually buy my Glytone products from Dermstore. They are dependable and often have a sale. I also like the free gifts!

15 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Dermstore is consistently a great…

Dermstore is consistently a great experience and their Summer Sale is a huge plus.

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Shopping was easy

Shopping was easy. Great selection and ability to see actual reviews from other shoppers.

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Super easy to find what I wanted

Super easy to find what I wanted, apply the discount and check out. This sounds like e-commerce 101 but so many sites just can’t get it right. Especially on mobile.

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Seamless shopping experience and great…

Seamless shopping experience and great price!

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 4 out of 5 stars
Dermstore logo

Reply from Dermstore

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

Rated 5 out of 5 stars

Fast service and easy shopping.

Fast service, ease of shopping, Sezzle Payments.

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 4 out of 5 stars

Not enough guidance for novice skin care customers

I wasn't fond of having to scroll way down to get detailed product info. I also would have liked assistance in selecting products to create a comprehensive skin routine for my multiple skin concerns and guidance on how to layer the products.

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

Rated 5 out of 5 stars

Easy website

Computer friendly

16 May 2026
Dermstore logo

Reply from Dermstore

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

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