Denelli Italia Reviews 

694
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the staff is exceptionally knowledgeable, patient, and provides wonderful guidance during showroom visits and purchases. People are genuinely thrilled with the stunning modern designs, comfort, and premium high quality of the furniture pieces. However, some people mentioned that delivery times can occasionally be quite slow or experience noticeable delays. Despite these occasional waiting periods, shoppers remain very happy with the beautiful items they ultimately receive and set up in their homes. Buyers consistently appreciate the professional assistance and recommend visiting the displays to find perfect custom furniture.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing the furniture as beautifully made,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the craftsmanship and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Clients share positive opinions on service, highlighting helpful staff and professional delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service from this Company. We received our tables and they are great quality. Excellent service from ordering right through to checking delivery to them being delivered. The delivery dr... See more

Company replied

Rated 5 out of 5 stars

Met by Vishal when we arrived at showroom. Very friendly and knowledgeable. Took time explaining various options and finally sorted out a great price once we decided on what we wanted. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

I was unaware of certain things therefore had queries - the owner was kind enough to patiently tell me about various options. He seems very passionate about what he does and excels in this area as he... See more

Company replied

Rated 5 out of 5 stars

Superb service. Denelli has shown professionalism throughout our journey: helpful in answering our queries prior to placing the order, updating us regularly on the state of the order and providing us... See more

Company replied


Company details

  1. Furniture Store
  2. Sofa Store

Written by the company

For over 20 years, Denelli Italia has been helping customers create beautiful homes with premium furniture that combines exceptional craftsmanship, timeless design, and lasting comfort. We specialise in Italian-inspired sofas, dining furniture, bedroom furniture, and contemporary home furnishings, working with trusted European manufacturers who share our commitment to quality. Our collections feature luxurious Italian leathers, premium fabrics, solid hardwood frames, and carefully selected materials designed to provide years of enjoyment. Many of our furniture pieces are made to order, giving customers the freedom to choose from an extensive selection of colours, materials, and finishes to create furniture that perfectly suits their home and lifestyle. Our experienced team is passionate about delivering outstanding customer service from the moment you begin your search through to delivery and aftercare. We pride ourselves on offering honest advice, expert product knowledge, and a personal service that has earned the trust of thousands of customers over the past two decades. Thank you for choosing Denelli Italia. Every review helps us continue improving our service and gives future customers confidence when investing in quality furniture for their home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

694 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(694)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered my corner sofa

I ordered my corner sofa, the company explained I would have my sofa delivered before Christmas, I received a call last week to say my sofa was ready for delivery, I was very excited, from ordering, to my delivery, I was very pleased, the 2 men who delivered the sofa were amazing, they carried the sofa in 3 stages, they had to climb 12 steps, manoeuvre around a stairlift and unpacked the sofa and cleaned up the cardboard and wrappings, they treat me with respect and we're very friendly, Danelli Italia 100% company.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Good quality products.

Good quality products.
We were moving into a new build property and Denelli kept our furniture in storage until we were ready for delivery.
Delivery guys were on time, polite good service

2 October 2024
Unprompted review
Rated 1 out of 5 stars

Very Poor Quality

Waited 2 years through Covid for the sofa, very poor quality Tried several times to reject it, they wasn't intrested. Just called them to fix a number of ongoing issues, was told it's only gauranteed for 2 years. I'll stick with DFS next time. The sofa cost over 4K.

7 October 2024
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Thank you for sharing your feedback, and we truly apologise for the experience you've had. We understand how frustrating it must be to wait so long for your sofa, especially when you're not satisfied with the quality. It's also disappointing to hear that our customer service did not meet your expectations, and we’re sorry that you were not able to resolve the issues sooner.

To address the concerns you raised, we did arrange for an independent expert to assess the sofa, and according to their evaluation, they found no fault with the issues you highlighted. However, we understand that your experience may not align with this assessment, and we truly regret any inconvenience caused.

As a gesture of goodwill, we have agreed to resolve some of the issues you raised in order to settle the matter to your satisfaction. We hope this will help address some of your concerns and restore your confidence in our service.
Your feedback is incredibly valuable to us, and we will ensure it’s passed on to the relevant team for review.

Once again, we apologise for the inconvenience, and thank you for sharing your experience.

Rated 5 out of 5 stars

Very Happy

Lovely products, excellent customer service with no pushy sales just helpful advice and good communication during the delivery period. Thank you.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Dali Sofa from Danelli

Absolutely loved my sofa from Danelli! Great service from the team and can’t recommend them enough! Thank you Danelli team!

3 May 2024
Unprompted review
Rated 5 out of 5 stars

excellent

I came across Denelli Italia after being recommended by a neighbour .
I visited their premises and was astounded by how friendly , professional and going above and beyond for their customers
Extremely knowledgable,great advise,very informative and a fair competitive prices .
I will love to thank Yejay for his care and support and step by step follow up when i ordered my beautiful table .
I will be forever very grateful and look forward doing business with them soon
My table is stunning and it had been the one that always got singled out by our friends and family
I would highly recommend you order or visit their store i guarantee you will never be disappointed
Extremely satisfied customer
( cattelan km06 scorpio bronze)

20 March 2024
Unprompted review
Rated 5 out of 5 stars

My recent purchase of a coffee table…

My recent purchase of a coffee table arrived very quickly. The product had a few little problems which Vijay at Denelli sorted out the same day for me.
Very good after sales service
My thanks.
Marilyn Rendall-Day

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I had a very good customer service by representative Vijay who looked into my specifications and went an extra mile to find the sofa and chairs of my choice . I was very pleased .

15 May 2024
Unprompted review
Rated 5 out of 5 stars

We have now received our items

We have now received our items - somewhat delayed bit because of Bailey but because we hadn’t moved into our new house, the items arrived on good time and they were happy to keep them safe until we needed them

On the day of delivery the team arrived and moved the items into the lounge and constructed them in a very professional manner.

They were friendly and happy in their work. Once complete they made sure we were happy before tidying and leaving. Thanks a great service from all

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Purchase of "Icon" sofas

Bought 2 "Icon" sofas from Denelli Italia. We wanted particular type which had stopped being manufactured. We asked if we could buy the 2 on display. We received a generous offer. We love the sofas. Everybody comments on the style and comfort. Many thanks to Steve and the team.

13 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. Came across them by accident and so very happy with our sofa. Super easy, loads of choices, good advice and knowledgeable staff.

Highly recommend. Showroom had a huge variety of sofas and furniture something for everyone.

Special thanks to the delivery team. Effortless

26 April 2024
Unprompted review
Rated 5 out of 5 stars

First Class Customer Service

Hello,

I discovered this company by chance. I live in the North of England and a trip to the showroom would be difficult.

It's a leap of faith ordering online and you have to be able to trust the retailer's description, promises and advice over the phone. In my case, being OCD, and trying to get the decor right for a new flat, whilst in my 50s, it feels challenging.

Hence, I wanted to express my huge gratitude to Vishal for his professional approach, flexibility and first class communication.

It will be a little while before my items arrive, so I can't comment on delivery or longevity or quality, but if the service I have received thus far is in anyway an indicator of my satisfaction, I have much to look forward to.

I am going for a slightly eclectic blend of furnishing based on what appeals to me rather than a 'let's try and make it all match' philosophy. I have found the Denelli site excellent for picking some key items that can be accented later.

Indeed, the clearance section offers some hope for those on a budget trying to emulate the style found in much more expensive shops. I understand that Denelli specialise in bringing contempory Italian designs within reach by keeping manufacturing cost down. I am all for this and the many positive reviews of the company suggest this makes great sense at a time when we have to make difficult financial choices. Quality furniture, supplied with passion and enthusiasm and at a balanced cost to the consumer is where Denelli seem to have positioned themselves.

All of the above ia nothing without first class customer service which puts the individual needs of the Buyer at its heart. It is clear to me that Vishal believes in the importance of this and nothing has been too much trouble for him.

So far, I have no hesitation in recommending this company and the premium service Vishal has 'furnished' me with.

Thank you and best wishes,
Paul.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Vishal and the team were great

Vishal and the team were great. They helped us select a lovely velvet sofa and kept us informed of the delivery process along the way. We love our new sofas! Thanks Vishal

26 March 2024
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Dear Krish & Raji,
Thank you for your kind words! We will pass this onto Vishal & his team. We hope to see you again soon.
Kindest regards
Chloe

Rated 5 out of 5 stars

We ordered a lot of furniture from…


We ordered a lot of furniture from Denelli Italia, and the quality is fantastic. The staff are very professional, polite and helpful. Excellent service from start to finish. Thank you to the two delivery drivers. They were very friendly and professional. I would highly recommend it. Thank you

28 February 2024
Unprompted review
Denelli Italia logo

Reply from Denelli Italia

Dear Valued Customer,
Thank you for your 5* Review! We appreciate your feedback & hope to see you again soon!
Kindest regards
Chloe

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