Debenhams Reviews 

Easy to use, items delivered before expected date, great price, very pleased with my new chairs, better than expected.

I paid extra for the next day delivery. The dress arrived 2 days after the event where the dress was ordered for. Surprisingly the refund of a untouched dress was 2 pounds less than the purchased price with no explanation. Very unreliable.

Ordered 4 items, a week later it was refunded due to being out of stock

Next day delivery for something i needed quick was a breeze, would recommend.

Very, very unhappy with this company and I advise anybody contemplating a purchase to think carefully before proceeding.
My difficulty began on June 28th 2026 ....this year when I bought three items that were immediately unsuitable so I asked for a return label (OMG) what a complete fiasco and after corresponding fifteen times with different people I'm still in possession of the items and also out of pocket.
I'm so frustrated and angry....I simply want my money returned something most companies understand....so what is the problem debenhams outlet?

Goods always good value for money fabrics are always very good would recommend to a friend delivery service good if you return good.you get a refund straight away

I bought WiFi extender that cost £40. The item I received with no branding was not what I ordered and could be brought on e/bay for £10. As it didn't work I wanted to send it back for a refund. I followed the return instructions but have heard nothing from them. What a shame. The Debenhams name used to be a sign of quality. I will never buy from them again .

Delivery of parcel was quick and items good quality.

My parcel did not arrive on the due date of 23/07/26 and has still not arrived. I have received no confirmation of delivery or any reason for the delay/cancellation, yet I have still paid the money

I think this is a great company to order from. I have ordered from them several times.
The Estée Lauder Advanced Night care was a really good price and the price of postage was negligible.

16 days since I placed the order and no news at all, no messages and silence.
The postage is a con, I tried to find out what delivery + is but only after I had confirmed the order and paid did I discover that I’ve paid £3 for something I didn’t want or need.
If this is Debenham’s practice, then don’t rely on my custom again. How long does it take for an order to be processed and for it to be delivered?

Great service for the delivery service.

Could not raise a return

Absolutely love Debenhams. Prices are amazing.

I feel that I got a bargain with my latest purchases

Ordered a BMX, the item never arrived.
Debenhams do not have a customer service you can speak too, any an AI message bot, I would strongly recommend more reliable companies