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Debenhams Reviews 

63,792
•
TrustScore 3 out of 5

3.0

Department Store
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Review summary

Created with AI, based on recent reviews

Considering 38,569 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and appreciated the quality of items received. Reviewers often reported timely deliveries, with some items arriving earlier than expected. However, some people were dissatisfied with customer service, describing it as unhelpful and unresponsive. Many also faced issues with refunds, reporting difficulties or delays in receiving their money back. Additionally, several customers experienced problems with product condition upon arrival, such as items being dirty, damaged, or not as advertised. Delivery delays were also a common concern, especially for those who paid for express shipping that did not arrive on time.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience. Many customers praise the excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing frustration over delayed or... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Customer service

Consumers find customer service to be a source of frustration and dissatisfaction, with many reporting... See more

Refund

People report negative experiences with refund, often citing significant delays and difficulties in receiving... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have bought the Philip Kingsley deep conditioning treatment in addition to the gift box set for my friend’s birthday. But when I received it, I found that the surface of plastic tub was dirty, as i... See more

Rated 2 out of 5 stars

Placed order twelve days ago on July 8th. None of the “delivered by Debenhams” items have arrived yet (twelve days and counting). Evri were recognising the tracking numbers at first, but now saying do... See more

Rated 2 out of 5 stars

I ordered three items. Two arrived and all good. Third item never came and now I have an email stating that my requested refund is on the way. I checked tracking and it stated that it was delivered by... See more

Rated 2 out of 5 stars

Firstly they don't explain when you order online that the returns process means you're likely to have items to send to various places - some free , some not. Returning to Debenhams itself is proving... See more

Company details

  1. Department Store
  2. Appliance Store
  3. Clothing Store
  4. Cosmetics Store
  5. Decoration and Interior Design Store
  6. Jewelry Store

Written by the company

Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.

Contact info

3.0

Average

TrustScore 3 out of 5

64K reviews

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3.0

All reviews

(63,792)

38,785 reviews in the last 12 months

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Rated 1 out of 5 stars

I have not yet received my order.Paid…

I have not yet received my order.Paid for next day delivery.I am flying tommorrow.Dress was for a function.Previous one I ordered was too long and i have returned it yesterday.If This one arrives tommorrow and doesn,t fit I do not have time to return my order with your policy deadline.

28 July 2026
Rated 5 out of 5 stars

Very comfy, reclining, folding chair

Chair was delivered before the expected date which was great start to my hols.
Chair is good quality, folds easily and is a very comfy beach/camping chair.
Said it was luxury and it definitely is with nice padding and recliner option.

20 July 2026
Rated 3 out of 5 stars

I always order from Debenhams this time…

I always order from Debenhams this time the item did not come on time and I wanted for a birthday party it should come Friday 17th July the party was Sunday the 19th I got item on 20th so was not happy I still keeping the item. The service bad I only ordered because of delivery date.

20 July 2026

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