Bought a bedframe from Debenhams and on delivery it turns out the bed is from vidaXL, a company we've previously had issues with lots of missing items. Luckily bedframe was complete but we wouldn't... See more
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Ordering and delivery was straighr forward but i had to return my purchases due to poor quality fabric and not fitting well. Just waiting now for my refund which will hopefully be soon
I would give 5 stars if it weren't for the lack of delivery options. It would be nice to be able to have the option to collect the parcel from a locker or post office. The driver had to try 3 times t... See more
Item was dispatched super quickly. Shame they use Evri as they're pretty terrible, they ended up delivering a day late and leaving the parcel outside my neighbour's house! However Debenhams were great... See more
Company details
- Department Store
- Appliance Store
- Clothing Store
- Cosmetics Store
- Decoration and Interior Design Store
- Jewelry Store
Written by the company
Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.
Contact info
United Kingdom
- www.debenhams.com
3.0
Average
65K reviews
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The delivery was quick but diss…
The delivery was quick but diss appointed with the items ordered so had to return both items, hence 3 stars
30 July 2026
Problem returning item
Hi,
We ordered three garden chairs. When they came the width of the packages indicated to us that they would not be suitable. We therefore requested return information to be sent to us and also asked for a refund.
We were informed by the Customer Service person called Holly (from Berkfield Home) that we had to take a photo of the item. This surprised us as we wanted to return all three packages unopened. Nevertheless we complied, opened a package, assembled the chair and sent the photo and asked for return information to be sent to us. We also asked for a full refund. Since then we have been offered 25% off then 50% off the opened package. We have said thank you for the offer but as the item is unsuitable that we dont want to purchase it cheaply and want a full refund. We have now sent five emails since 31st July requesting return information. There has been no response at all today. Under Distance Selling Regulations we should not have had to provide a reason, and certainly not have had to assemble a chair and then send a photograph.. our experience has then been having said no to two offers to buy the item at a cheaper price, we have been ignored today. We wonder if Berkfield Home are trying to prevaricate and take us beyond our time to return the goods. We would be grateful if Debenhams stepped in to help.all we want is to have the return information sent to us and then a full refund please. Thank you
3 August 2026
I ordered 4 items in the sale
I ordered 4 items in the sale. 3 or 4 days later I received a very suspicious looking looking email just saying my order had been cancelled by the vendor. No explanation no email source. Took a few more days for my money to be refunded.Until that happened I was not sure what was going on. The items I had ordered were still available for sale on the website. I bought something else instead.
31 July 2026
Evri did not deliver my parcel they…
Evri did not deliver my parcel they said the package was damaged I have been unable to get hold of anyone to resend out or to cancel my order
29 July 2026
Wrong and damahed products sent and…
Wrong and damahed products sent and there wasn't a clear or straight forward process of returning or exchanging them. Extermely disappointed!
30 July 2026
I liked the easy way to place the…
I liked the easy way to place the order, pay and quick response with delivery details.
What I didn't like was the fact it was a third party via marketplace who were responsible for sending my order. It didn't arrive by said date. Although I contacted you via messenger, I was assured it would be delivered albeit late. Was worried due to item needed for hols.
3 August 2026
Good value of money
I am regular customer of Debenham and it offers goof value of money. The delivery is earlier than expected.
1 August 2026
Contents were not in the packaging.
23 July 2026
Found what I was looking for
Found what I was looking for at an affordable price and quick delivery.
28 July 2026
Excellent service on every aspect
Excellent service on every aspect. Very satisfied. Many thanks.
1 August 2026
Very good fast service and good quality
3 August 2026
Shocking customer service.
Shocking customer service.
Ordered a bed frame and when I went to assemble it on of the parts was incorrect. I used the email text chat and was told that they would have to speak to their supplier and I was to wait 3 days before getting back to them. I waited 3 days and when I got back to them they advised me that the part i need isn’t in stock and that they would offer me a goodwill gesture of £20 to find and purchase the part myself despite me telling them I’d already tried this and it’s so unique that no shop has it at the size needed. It then transpired that they were trying to replace the part I told them I didn’t need with THE PART I DIDNT NEED!! When I explained again that the part is incorrect and I need a different part I was told that I have to wait another 3 days whilst they get back to their supplier.
The problem of the part is small and easily solved I can deal with having to wait for a correct part but what I can’t deal with is sub par customer service with no accountability when I’ve spent a lot of money. Won’t order anything from these again.
3 August 2026
Unprompted review
Web site easy to navigate
Web site easy to navigate
Easy check out
Kept informed regarding delivery
25 July 2026
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