Debenhams Reviews 

Sad that the store no longer exists but the wedsite does not disappoint

Fast delivery. Excellent package. Hogh quality product.

Table did not look like the pictures, described and pictures as a lot bigger table and the second layer was quite close, turns out the table is tiny and the second shelf is a lot away from the top! Not happy at all

Received all items quickly and in secure packaging.

I paid for next day delivery price ,it had not arrived on time.it took three days , unfortunately I couldn't wear the day I want.

There was a squished dead fly on one of the boards of the drawers but everything else was perfect and fast shipping so satisfied

Quick delivery. Good sale items

How can I review the order when I haven't even received it??

I ordered a Prada perfume which was a good price compared to other sites. The item was well packaged and delivery was very speedy.

Ordered Lands End three items. One of them was too big. Packed in the original package. Places into original letter plastic bag. Placed two labels printed by lands End. One with the return address and second with my address. Went to the Evri return place. Lady couldn't scan bar code four times when after fifth time blip. Been asked to put my email address and within one hour I should receive email. Nothing came thru. No receipt when I returned parcel. And now I have neither Borg fleece jacket nor my money back. Emailed Debenhams returns no answer. Feeling upset and mistreated everything should be authentic and seems like Dr people are falling into cracks of the system. 💔

It isn't Debenhams fault that I didn't get my outfit for a wedding. Evri attempted delivery 7 miles away from my postcode and returned the parcel. I am so disappointed. However, I love Debenhams and will continue to use them.

Great products, service and delivery

DO NOT BUY FROM THEM! Sent me a product and was not aloud to return a £330 item that was unopened chased for 2 months! They never collected or refunded! There customer service team are useless! They broke the consumer act not letting me return. Honestly dont buy from them.

Bought a pair of sandals costing £39 with 49p postage. Didn’t notice a £14.99 extra postage charge and £2.99 postage charge. Was never offered 49p postage. When I phoned regarding my extortion postage charge was told there was nothing that could be done to help rectify this. Very disappointed customer.

Really smooth ordering. I was buying shoes for a wedding but was unsure of the colour so bought 2 pairs and paid the little bit extra for the longer return. Fast delivery. I returned one pair which was easy. Will use again for sure. Wish Debenhams was still a store 😔

Item is great and at a brilliant price. Didn’t actually pay for next day delivery as it was on offer but it was received a day late, hence the 4 stars

After contacting the company on several occasions regarding a missing refund and being assured it has been processed I am yet to receive it, they charge for returns and if you order from a partner brand on their website there are always issues with the return and receiving a refund

Although courier notified me that goods were being returned, Debenhams did not notify me that they had been received or that my refund had been actioned so had to keep checking credit card to see if I had been refunded. Not good customer service

Easy to order quality footwear arrived on time well packaged kept up to date of order will shop again