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Debenhams Reviews 

64,266
•
TrustScore 3 out of 5

3.0

Department Store
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Review summary

Created with AI, based on recent reviews

Considering 38,569 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and appreciated the quality of items received. Reviewers often reported timely deliveries, with some items arriving earlier than expected. However, some people were dissatisfied with customer service, describing it as unhelpful and unresponsive. Many also faced issues with refunds, reporting difficulties or delays in receiving their money back. Additionally, several customers experienced problems with product condition upon arrival, such as items being dirty, damaged, or not as advertised. Delivery delays were also a common concern, especially for those who paid for express shipping that did not arrive on time.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and experience. Many customers praise the excellent... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many expressing frustration over delayed or... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Customer service

Consumers find customer service to be a source of frustration and dissatisfaction, with many reporting... See more

Refund

People report negative experiences with refund, often citing significant delays and difficulties in receiving... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have bought the Philip Kingsley deep conditioning treatment in addition to the gift box set for my friend’s birthday. But when I received it, I found that the surface of plastic tub was dirty, as i... See more

Rated 2 out of 5 stars

Placed order twelve days ago on July 8th. None of the “delivered by Debenhams” items have arrived yet (twelve days and counting). Evri were recognising the tracking numbers at first, but now saying do... See more

Rated 2 out of 5 stars

I ordered three items. Two arrived and all good. Third item never came and now I have an email stating that my requested refund is on the way. I checked tracking and it stated that it was delivered by... See more

Rated 2 out of 5 stars

Firstly they don't explain when you order online that the returns process means you're likely to have items to send to various places - some free , some not. Returning to Debenhams itself is proving... See more

Company details

  1. Department Store
  2. Appliance Store
  3. Clothing Store
  4. Cosmetics Store
  5. Decoration and Interior Design Store
  6. Jewelry Store

Written by the company

Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.

Contact info

3.0

Average

TrustScore 3 out of 5

64K reviews

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3.0

All reviews

(64,266)

38,926 reviews in the last 12 months

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Rated 1 out of 5 stars

Well let me start by saying not very…

Well let me start by saying not very happy with your company my gift didn’t arrive till today when ordered said delivery be mon 27th July had no gift to take sister for her special 60th birthday had to go out my way to get another gift
Would like to make a complaint.

Would not like to recommend this company to anyone

Regards
Mrs kalsi

30 July 2026
Rated 1 out of 5 stars

I’m sorry to rate you low this time l…

I’m sorry to rate you low this time l am a loyal customer but Evri didn’t deliver my package. Their delivery person took a picture while holding my package outside my gate and did leave it . I have a camera on my door and everything left on my door l see it . I only saw a message saying my package was delivered but l checked everywhere and asked my neighbors nothing and l had ordered a dress for my son’s event today had to wear something else😭😭😭😭😭😭

28 July 2026
Rated 1 out of 5 stars

No happy at all

No happy at all , still didn' t recived 2 parcel. The royal mail is rubbish service - two times booked re-delivery and still do not have my parcel

30 July 2026

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