Extremely disappointing experience with David Gandy Wellwear. I returned an item (order #38982) to exchange the same product for a different size, and the item was received and confirmed by them... See more
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See what reviewers are saying
Ordered a tshirt on Monday 31st it’s now Friday the 4th wanted it to wear tonight with an outfit now i will have to go shopping to get something. as to be honest these tshirts are probably the best fi... See more
Company replied
They removed linen shorts from my order without informing me or refunding me. I had to chase it up. This will take 10 working days to process, through no fault of my own. T-shirt didn’t fit but I ha... See more
Company replied
I have ordered numerous times now and delivery is swift. Though I never trusted EVRI, I trust David Gandy’s team to deliver good service. So far, all my items arrived promptly and every order is to sa... See more
Company replied
Company details
Written by the company
DAVID GANDY WELLWEAR is a world first concept bringing apparel and wellbeing together in a lifestyle brand that fuses fashion, function and feeling. Inspired by the supermodel’s 20 years of industry experience and based on the scientific benefits of wearing soft, comfortable clothing, the collection offers a definitive range of essentials that puts the emotional wellbeing of its customer at its very heart.
Contact info
82 St John Street, EC1M 4JN, London, United Kingdom
- hello@davidgandywellwear.com
- www.davidgandywellwear.com
2.3
Poor
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Nice website, clean and clear but few issues…
Trying to order t shirts for my nephews birthday and website kept telling me it dod t recognise my email address I’d signed up with. After 2 go’s it eventually did & I could place the order.
Wanted to send direct to my nephew but there’s no option for a gift receipt which is a shame so ended up sending it to myself.
28 September 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind regards,
Nicola
A bit soon to ask for a review
A bit premature, asking for a review before goods are even shipped. On the basis that I was able to place an order as easily as on most other sites, the best I can give is three stars.
24 September 2022
Reply from David Gandy Wellwear
Hi Steve,
Thank you for leaving us your review, your feedback is vital and we will take your comments on board.
We are asking customers to leave a review at different points in their journey to capture as much information as possible. Customers are more than welcome to leave their review once the orders arrived. Thank you again for taking time out to share your feedback.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Jane
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind regards,
Nicola
Quality and style
I am in the beauty and business of fashion and was pleased with the quality and the detailing. This is the third time i have bought from the site and it exceeded my expectations. The value is amazing.
20 September 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please do not hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
One of best website, delivery and product experiences
Great website but not the biggest range of products.
Have since received the products and, I must say, the quality is absolutely excellent!!
I would 100% recommend David Gandy Wellwear.
Also, I only ordered these on Monday 19 September (Public holiday) and received them the next day ... brilliant service!!
20 September 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please do not hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please do not hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
Great service
12 September 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Nicola
So quick and easy to use this website
So quick and easy to use this website, had my goods ordered and order confirmed in seconds! Thank you!
8 September 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
no problems negotiating the website
no problems negotiating the website , just a shame i could not get a black and white version of what id bought as i would have ordered 5 instead of 3 and got discount on all of them
7 September 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Another great order experience.
I’ve ordered Wellwear a few times now, and the experience is first class. They remember my info, and make it easy for me to order. And the clothes are EXCELLENT!! I get compliments on them
all the time. Thanks Wellwear Team.
3 September 2022
Reply from David Gandy Wellwear
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
Returning supporter
Responsive and had been purchasing DGW online from Kuala Lumpur since launched. Happy with the product despite the price (after conversion to MYR) slightly pricey.
31 August 2022
Reply from David Gandy Wellwear
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Kind Regards,
Amy
Very easy to order my first purchase…
Very easy to order my first purchase from David Gandy wellwear .
The range of items is definitely a must if your looking to update your wardrobe .
29 August 2022
Reply from David Gandy Wellwear
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
Fantastic jumpers that are well made…
Fantastic jumpers that are well made and really good quality. They are super soft and fit so well.
29 August 2022
Reply from David Gandy Wellwear
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Superb Quality
Loved Gandy pyjamas for years. Was very disappointed when the range disappeared from M & S .
Happy to see it back. Quality is superb.
22 August 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Difficult to apply the welcome discount…
Difficult to apply the welcome discount and eventually pay. I’m looking forward to the clothes!
22 August 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Excellent service
20 August 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Great service and quality fabrics.
18 August 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
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