What professional, polite and proactive Dadsurance is. Easy to seup. No confusing Jargon and straight to the point. They always contacted me back. I didnt have to chase. I left it up to them... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The consultant was easy to get along with, listened to my needs & gave advice that I felt was relevant to me. The 5 star review is due to how the phone call progressed, as it was myself who initiall... See more
Company replied
I have felt no pressure from Leon Clark at all. He has been very helpful throughout sorting my life insurance out I’m old school so I don’t like being pestered but he’s only a phone call away. You are... See more
Company replied
I needed some more life insurance and was contacted by a wonderful woman called Keah. Everything was explained clearly to me and she took her time to make sure I understood. A good overall experience.... See more
Company replied
4.5
Excellent
185 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Dadsurance
Hi Janos, thanks for your review. We’re pleased to hear you valued the friendliness of the service.
Kind regards
Dadsurance.
cost is to much
28 August 2025
Reply from Dadsurance
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel the monthly cost is too high. As this was an advised service, our consultant would have carefully assessed your needs and recommended a plan designed to provide the right level of protection for you and your family. We’ll escalate this to our customer care team, who will be in touch to see if we can explore alternative options or a plan that better suits your budget. It’s really important to us that you achieve the best possible outcome, and we truly appreciate you taking the time to let us know your thoughts.
Reply from Dadsurance
Hi,
Thank you for your feedback. We’re delighted you found the service excellent.
Kind regards,
Dadsurance
Good experience
My dealings were with Matt Robins, who was excellent to work with. Professional, informative, and approachable, he cleared all my doubts and made the whole process very straightforward.
10 September 2025
Reply from Dadsurance
Hi,
We’re so pleased Matt made the process professional, clear, and approachable for you. Thank you for highlighting his support.
Kind regards,
Dadsurance
Have never felt so peaceful and…
Have never felt so peaceful and confident like how I felt after being added to by the Adviser Rhia de Carlo, she was superb in all her information, patient and very attentive to details and personality.
Thanks, I already promised her more recommendations from My ends.
8 September 2025
Reply from Dadsurance
Hi,
We’re thrilled to hear how well Rhia supported you with patience, detail, and care. Thank you for your kind words and for recommending her to others.
Kind regards,
Dadsurance
The process was fast and efficient
The process was fast and efficient. Friendly and welcoming staff.
8 September 2025
Reply from Dadsurance
Hi,
We’re glad to know the process was fast, efficient, and welcoming. Thank you for your review.
Kind regards,
Dadsurance
Reply from Dadsurance
Hi,
Thank you for your comments. We’re pleased your new policy has given you peace of mind and reassurance.
Kind regards,
Dadsurance
Very good from start to finish made to…
Very good from start to finish made to feel at ease with the policy content and cost thank you
28 August 2025
Reply from Dadsurance
Thank you, Dylan. We’re so pleased you felt at ease from start to finish — that’s exactly the experience we want for our customers.
Reply from Dadsurance
Thanks, Renea. Short and sweet but it means a lot — we’re delighted you’re satisfied.
Reply from Dadsurance
Thank you, Anthony. Lovely to hear you had such a great experience with us.
The fact that the broker was willing to…
The fact that the broker was willing to quote me a cover just right for my circumstances and not over quote was brilliant. Don't think I've experienced that from other brokers
4 September 2025
Reply from Dadsurance
We really appreciate your kind words, Nana. It’s wonderful to know your broker took the time to explain everything clearly.
Reply from Dadsurance
Thanks, George. We’re so glad you found the service very good and the explanations clear — that’s what we aim for.
Advisor was professional and friendly
Advisor was professional and friendly, excellent service
28 August 2025
Reply from Dadsurance
Thank you, Noel. Great to hear your adviser was professional and friendly — we’ll make sure your feedback is shared with the team.
Reply from Dadsurance
Thanks, Albert. We’re delighted you found the offers great and the process simple and easy.
Amazing experience
Amazing service and personal feel to my life insurance. I was offered options based on my own personal circumstances to make sure that my family would be secure if i passed away. Christian was brilliant and i will be recommending him to my friends.
28 August 2025
Unprompted review
Reply from Dadsurance
Thank you, George. Wonderful to hear you felt such a personal touch to your cover — that really means a lot to us.
Matt Reade was a great individual who…
Matt Reade was a great individual who helped me set up a reasonable and affordable policy for my individual needs, I would highly recommend him and the company
1 July 2025
Unprompted review
Reply from Dadsurance
Thanks, Saif. We’re so glad Matt Reade was able to help you and made the experience a positive one. He’ll be pleased to see your comments.
Friendly and courteous people
Friendly and courteous people. Effective communication. Timely response to questions and complaints. Valuable feedback.
28 August 2025
Reply from Dadsurance
Thank you, Adegboyega. Lovely to hear you found the team friendly, courteous and effective in their communication.
Constant harassment to both me and…
Constant harassment to both me and partner and took money prior to cooling off period
28 August 2025
Reply from Dadsurance
Thank you for taking the time to share your feedback. We’re sorry to hear you felt there was too much contact, as we never want our customers to feel uncomfortable. Your comments have been passed to our team so we can review how we communicate and ensure it feels more supportive in the future.
Regarding the payment date, just to clarify — the first direct debit is always agreed with you during the call and set for a date of your choice. This does typically fall within the 30-day cooling-off period, and this was explained when the policy was arranged. Importantly, you’re still fully entitled to cancel during that period and receive a full refund if you change your mind.
We hope this helps clear things up, and please know that we remain committed to making your experience as straightforward and reassuring as possible. If you’d like to review your policy or discuss your feedback further, our team would be more than happy to help. Kind regards, Michael C
Reply from Dadsurance
Thank you for your feedback — we’re pleased to hear you were happy with how quickly your policy was set up.
Everything was explained in plain…
Everything was explained in plain English no fancy words that I couldn't understand
28 August 2025
Reply from Dadsurance
We really appreciate your comments and are glad everything was explained clearly and simply.
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