Cunard Line Reviews 3,502

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, high-quality holidays, and the outstanding staff who are described as professional, attentive, and friendly. Many people highlight the superb quality of food and the overall elegance of the ships, making them feel special and well-cared for. However, some customers expressed dissatisfaction with specific aspects, such as the entertainment not always meeting expectations or issues with particular ship itineraries. A few also mentioned concerns regarding the company's tipping policy and the atmosphere in certain areas like the casino.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the exceptional service,... See more

Holidays

People report positive experiences with holidays, often describing them as wonderful, memorable, and amazing.... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism,... See more

Quality

Clients share positive opinions on quality, frequently highlighting the excellent food, with many choices and... See more

Location

Customers had positive experiences with location, highlighting outstanding itineraries with stops in various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole trip was epitomised by a waiter - Cyril - in the main dining room. He WAS Cunard : courteous, efficient, warm, nothing too much trouble. Entertainment generally excellent, quality of food su... See more

Rated 5 out of 5 stars

Just returned from QM2 7 day Norway. Wonderful cruise. Ship magnificent. The service around the entire ship was outstanding and is why I won’t consider sailing with any other cruise line. I wasn’t... See more

Rated 5 out of 5 stars

The QM2 is not the newest ship in the fleet, but she is definitely understated elegance. The crew and staff are extremely proud of their ship and do everything they can to make passengers feel at home... See more

Rated 5 out of 5 stars

Have just returned from a cruise on Queen Mary 2. We had a great time and felt well looked after by staff who were polite and helpful. There are parts of the ship that could do with a bit of updating... See more


Company details

  1. Cruise Line Company

Information provided by various external sources

Cunard Cruise Line is one of the most famous and luxurious cruise lines in the world. Come discover for yourself the magic of Cunard on a luxury cruise vacation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

A magical cruise on the Queen Elizabeth

Our first voyage with Cunard aboard the Queen Elizabeth - a 12-day Eastern Caribbean cruise - was, quite simply, a magical experience from beginning to end.

From the moment we stepped on board, the ship itself made a striking impression. The décor is beautifully executed in a refined art deco and classical style, creating an atmosphere of understated elegance throughout. It feels far removed from the brashness sometimes associated with modern cruising.

The service was consistently excellent. Our stateroom steward, in particular, maintained the cabin to an impeccable standard, with twice-daily service that felt both attentive and unobtrusive. Small touches such as fresh towels morning and evening made a real difference.

The entertainment exceeded expectations. There was high-quality live music across the ship and the theatre performances were especially impressive - polished, engaging and genuinely enjoyable. Afternoon tea was a daily highlight: a wonderfully traditional and indulgent experience. The food overall was good, though the speciality coffees could certainly be improved. The tea, however, was excellent.

The complimentary breakfast in bed was a particular delight, with the scent of fresh coffee and pastries providing a perfect start to each day.

The itinerary was thoughtfully designed and offered a superb introduction to the Caribbean, with calls at San Juan, Antigua, St Lucia, Barbados, St Maarten and Tortola. The beaches in Antigua, Barbados and the British Virgin Islands were particular standouts.

On board facilities were very good. The gym is well equipped, and the Lido pool area is a pleasant and sociable space, especially during the lively sail-away parties at each departure. The Caribbean style BBQ was a highlight.

The library deserves special mention: it is a calm, elegant retreat with an excellent selection of books - ideal for a quiet morning or afternoon at sea.

The onboard photographers also produced some wonderful keepsakes from the voyage, although this service is somewhat pricy.

The spa, while very good in terms of quality, is priced at a level that feels excessive and we only used it once for that reason.

One of the most memorable aspects of the trip was the people. We met a delightful mix of fellow passengers, primarily from the UK, the US and across the Anglosphere, which contributed greatly to the convivial atmosphere on board.

As a gay couple in our 30s, we had wondered beforehand whether we might feel out of place on Queen Elizabeth, given its somewhat older demographic. In reality, this concern proved entirely unfounded. We were made to feel genuinely welcome by both staff and fellow guests, and the atmosphere was warm, inclusive and enjoyable throughout.

We had initially questioned whether 12 days might be too long for a first cruise; in fact, the opposite was true - we were genuinely sorry when it came to an end.

This was our first cruise, and it will certainly not be our last. Cunard has set a very high standard, and we would not hesitate to sail with them again.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Out of this world

Cunard's Queen Victoria is out of this world for ambience, comfort, staff and service. We felt they all wanted to ensure we had the best time. Nothing was too much. Food was wonderful. Hygiene practices were superb. Ship spotless. Decor superb. Activities plentiful and entertaining. Magnificent shows every night. Fabulous spa treatments. Watching the senior crew so professionally go about safety checks around the ship every day, made us feel we were in the best hands. There were three Masters with qualified captain status on the senior team, with decades of experience piloting ships all around the world in all types of weather. We learned that they take environmental issues very carefully and have an amazing recycling process onboard. This was our 4th cruise but first with Cunard. Talking to other seasoned cruisers, most of them never cruised with anyone else after going Cunard. This is exactly what we now feel and are already looking at Queen Mary Atlantic Crossing.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

We had the most amazing cruise on the…

We had the most amazing cruise on the splendid cunard queen victoria and the elegance of the interior of the ship 🚢 food was absolutely amazing and plentiful. Our stateroom 1084 on deck 1 was very nice and quiet and we had plenty of wardrobe space.

5 April 2026
Unprompted review
Rated 4 out of 5 stars

I love Cunard

I love Cunard. It’s elegant beautiful and unique . Even in Britannia grade it’s really good. We like princess grills if just me and my husband which we love. ❤️ but just done Britannia with family for my daughter 50 Th birthday. 🎂 enjoyed the experience as much as but some cruises only want upgraded level. Please keep your standards up.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Cunard is my favourite cruise line

Cunard is my favourite cruise line. I am in my early 60’s and love the sense of occasion that you experience on their ships. I have been on all the Queens with the exception of Anne, which we will be experiencing in December. I like the fact that the passengers dress up and really enjoy the gala evenings. I appreciate that this wouldn’t be for everyone, but there are plenty of cruises where there is no necessity to dress up. I hope Cunard keep this tradition.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

The star of the seas. Cunard

When travelling with Cunard, you are assured of two things: that you will be treated like a King/Queen and that you will become a part of a different world, where style and elegance reign supreme, and good manners and dressing up for dinner are de rigeur. The experience will stay with you forever, and you will be coming back again and again.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

We cruise regularly with Cunard

We cruise regularly with Cunard and the Ships, staff and food are wonderful. This year we saw Come from Away for the first time at sea; it was brilliant. Dressing up, enjoying life’s luxuries and mixing with interesting people are the man reasons we travel with Cunard.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

It has been eight years since we last travelled on Queen Victoria and were glad to see the quality of service, food and entertainment were still exceptional

4 April 2026
Unprompted review
Rated 5 out of 5 stars

First time cruisers

First time cruisers, we had an amazing time. The ship is beautiful & the staff are amazing always smiling and willing to help. Will definitely cruise with them again

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Cruising

Cunard Ships are very exclusive Theatre, dancing, nice to dress up, very clean state room . Great trips out . Thoroughly enjoyed it .

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful ship

Beautiful ship, great staff
Need to improve on food choices and offer wider variety. Cater to a cultural and diverse audience. Offer and have available Halal food options

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company and great people

Queen Elizabeth is such a beautiful ship the elegance makes you feel special the moment you step on board.
The staff are amazing, Makes you feel special, they are so friendly personable and professional. All ways a smile and a greeting.
The food is amazing all throughout the ship and the choices are great.
We did a behind the scenes tour, which is a must.
Can't wait for our next cruise on the Queen Mary 2

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Ocean sailing at its best

Cunard is the only cruise line I consider. Ease of joining the ship in Southampton. Well arranged transport when on a fly cruise. Easy to use website so no need to use a Travel Agent therefore I can book exactly the holiday I want. Looking forward to the next Cunard cruise that I have already booked.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

9 days on the Queen Elizabeth

9 days on the Queen Elizabeth, stops in Grand Cayman, Jamaica, Roatan, Honduras, and two stops in Mexico. I selected this cruise for the ports and the good price I found. I was impressed so much by the elegance and refinement in the afternoon tea! Their “Come from Away” musical production was also excellent. This was my first cruise on Cunard, but it will not be my last!

2 April 2026
Unprompted review

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