C S Heating&Plumbing Reviews 687

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and courteous demeanor, making interactions pleasant and efficient. Many people highlight the excellent service, noting the quick response times, thorough work, and the team's ability to resolve issues effectively. Reviewers appreciate the care taken to protect their property and the clear explanations provided by engineers, ensuring a smooth and satisfying experience. However, some customers also noted issues with advice given over the phone without an on-site inspection, leading to misdiagnoses and additional visits. There were also instances where different engineers attended follow-up visits, which some found less efficient, and a concern about a driver's behavior on the road.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professionalism,... See more

Staff

Customers had positive experiences with staff, consistently describing them as courteous, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are really happy with the result of the work done on our persistently leaky shower. We were extremely impressed by Lee’s work, which was thorough and painstaking. We are confident that this, the th... See more

Company replied

Rated 5 out of 5 stars

Quick & Professional. I managed to put a nail through a pipe when fixing a squeaky floorboard!! Emailed company late evening. CS Heating called early next day arranged for a plumber that morning!... See more

Company replied

Rated 5 out of 5 stars

The team started by having great patience with us choosing a new bath. The quote was reasonable and the organisation between the bath supplier and CS as the fitters, was perfect and made life very eas... See more

Company replied

Rated 5 out of 5 stars

We are very pleased with our new bathroom and it has been admired by all our visitors. Dean and everyone else who worked on our refurbishment were very proficient, nothing was too much trouble... See more

Company replied


Company details

  1. Plumber

Written by the company

A warm home, bathroom fittings that work and hot water when you need it. We think that is something everyone deserves. We always answer the phone We arrive on time Explain the work before we start and do the best possible job for a fair price. We’ll never charge for work that isn’t needed We will leave your home clean and tidy. From 24-hour emergency call-outs, to boiler installations and servicing, to complete bathrooms you can trust our friendly, experienced team of qualified engineers to look after you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

687 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good service.

Quick, efficient, thorough, complete. Fixed the problem. Good value for money.

29 July 2021
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mr Gardner
Thank you for your 5 Star review!
We are pleased to hear how happy you were with the service you received and
We will be sure to pass on your comments to the rest of the team.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

C S Heating

C S Heating
i would like to say a huge thank you for the work completed. if the work had not been done in a timely fashion and at such high level of workmanship by Dave and Josh we could of ended up with a lot water going everywhere. We are also happy with the price of the work and will definitely be using you again and will share our success at find a fantastic company with a fantastic customer services with others thank you.

26 July 2021
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Chris,
Thank you for your generous 5 Star review, we are so pleased to hear how happy you were with the service that you received.
We shall be sure to pass on your positive comments to Dave, Josh and the rest of the team.
We look forward to working with you again in the future.

Lucy
C.S Heating

Rated 5 out of 5 stars

A superb job...

Dean has done a superb job taking out and fitting 2 vanity units. A really nice, clean, professional job. No mess, no fuss. Very easy, pleasant man to have in the house. Attention to detail and checked along the way to confirm what we wanted. We couldn’t be more pleased with the end result, everything we wanted and more. Fantastic.
Not always a good experience having someone at work in your house but you wouldn’t know he was here. Arrived, got on with the job, and gave us the result we wanted – no fuss. Brilliant! Thank you so much Dean!
Highly recommend.
James N

10 July 2021
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mr Neal,
Many thanks for such a lovely review!
We are very pleased to hear how satisfied you were with the level of professionalism our engineer Dean provided you.
We will be sure to pass on your comments to him.
We look forward to working with you again in the future.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

Superb service from C S

Superb service from C S (for new radiators and a boiler service). Very happy with the quality of work and customer support was prompt and helpful. Kept work areas tidy. On the whole very professional. Would definitely recommend.

1 July 2021
Unprompted review
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Reply from C S Heating&Plumbing

Mr Cardy,

Thank you for your generous review. We are pleased to hear your experience with us was superb. We will pass on your comments to our team and look forward to working with you again in the future.

Regards
Paul
CS Heating & Plumbing

Rated 5 out of 5 stars

5 star Company Service.

This is the second time I have called CS in an emergency and again a plumber arrived within the hour.
Lucy sorted everything out late in the day,
Harry arrived, and fixed everything .
Excellent plumber, pleasure to meet him and excellent work ethic. Will only use them, can recommend 100% ..... thank you both for excellent service.... Chris

18 May 2021
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mr Cullender,
Thank you so much for the kind 5 star review,
We are so pleased to hear how happy you were with the service you received from start to finish and that you would recommend us to others.
We look forward to working with you again in the future.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

A positive experience

On time for appt. Polite. Dave offered good advice with various options given. Servicing of boiler and fire by Paul very thorough. Left house clean and tidy. Big thanks.

13 May 2021
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mrs Randall
Many thanks for the 5 Star review, we are pleased to hear how happy you are with the service you have been provided from both members of the team and will be sure to pass on your comments to them.
We look forward to working with you again in the future.

kind Regards
Lucy
C.S Heating & Plumbing

Rated 5 out of 5 stars

hot water emergency at our…

We had a hot water emergency at our Hairdressing business and received excellent advice followed by excellent service, I cannot praise CS highly enough. Thank you

6 May 2021
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mrs Brooks

Thank you for the 5 Star review, we are very pleased to hear how happy you were with the service that you received and glad the issue is now resolved.
We look forward to working with you again.

Kind Regards
Lucy
C.S Heating & Plumbing

Rated 5 out of 5 stars

Excellent service

Excellent service. Call handler correctly assessed likely cause during telephone call.
Fault diagnosed and repaired on attendance.
Very personable, polite and professional plumber.
Thoroughly recommended.

4 May 2021
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mr Greenan,
We are so pleased to hear of the positive experience you have received with C.S Heating & Plumbing, your comments will be passed on to the rest of the team.
We look forward to working with you again in the future

Kind Regards
Lucy
C.S Heating & Plumbing

Rated 5 out of 5 stars

Boiler Failed Over Cold New Year

Our boiler failed just after Christmas. C &S came to our rescue with spare heaters whilst searching for a new more powerful boiler. A really professional inspection and survey and recommendations. The new Worcester Bosch boiler and WIFI Nest controller was fitted. All the radiators were balanced and pipes cleared. Super fast follow up to resolve a few radiators not heating properly. An excellent team, delightful to work with, I could not fault them. The house has never been so warm. As a Chartered Engineer myself I can strongly recommend them to you.

10 April 2021
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mr Brook,
Many thanks for your generous 5 Star review, we are so pleased to hear how satisfied you were with the service you received and we will pass on your comments to the rest of the team.
We look forward to working with you again in the future.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

I wish to add to my review regarding C.S. Heating & Plumbing. Since the initial installation of my new boiler it has not been as economical or system not working efficiently perfect now.

The service l received from C.S.Heating &Plumbing Ltd was excellent. The engineer Mr A.J.Mead who carried out the Annual Service was extremely helpful in answering all the questions I had regarding the service and allowed me to ask any other concerns l had for the boiler and installation regulation requirements, allowing me this time within the service. I will be recommending this company to my family and friends who require the services they offer. Thank you C.S.Heating.

2 April 2021
Unprompted review
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Reply from C S Heating&Plumbing

Dear Mrs Thwaites

Many thanks for your 5 star review, we are thrilled to hear how happy you are with the service that you received and will pass on your lovely comments to our Engineer Andrew.
We look forward to working with you again in the future.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

Hugely impressed

Hugely impressed. Dave came round within a few days of initial contact and the estimate was with me the same afternoon.
The work installation of 3 new radiators, was carried out quickly and efficiently by 2 engineers and it looks fabulous.
The invoice was even received the same afternoon after the work was carried out.
Especially impressed bearing in mind I'd contracted 2 other contractors who didn't have the professionalism to call back.
I will definitely be using them again.

26 March 2021
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Mr Shaw,

Thank you for your kind review. It is always a pleasure to hear the amazing comments about not only our engineers but the rest of our team as well.

We look forward to working with you again

Regards
Paul
C S Heating & Plumbing Ltd

Rated 5 out of 5 stars

Emergency call out- Excellent service

Emergency out of hours call out for boiler. Call answered straight away. Engineer arrived within the hour. Fixed within 45 mins. Engineer friendly, polite, professional, knowledgeable, clean and tidy. Cost exactly as per the quote, no extra charges. Great service, will not hesitate to call again if any problems in the future.

28 February 2021
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mrs Hills,
Many thanks for your kind 5 Star review, we are so pleased to hear that you were happy with the level of service that you received from our Engineer Andrew. I shall be sure to pass on your comments to him and the rest of the team.
We look forward to working with you again in the future.

Kind Regards
Lucy
C.S heating

Rated 5 out of 5 stars

Impressed

We were given a two hour window for an emergency call out when the boiler shut itself down on a cold snowy Saturday evening. The engineer turned up within half an hour. He diagnosed and solved the problem promptly and gave advise on how to stop the problem happening again. We would definitely recommend and use again.

20 February 2021
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mr Collyer,
Thank you for leaving such a lovely review.
We are so pleased to hear how happy you were with the service that you received and that you would recommend and use our service again in the future .

Kind Regards
Lucy
C.S Heating & Plumbing

Rated 5 out of 5 stars

A very efficient engineer

I was very I impressed by the way your engineer conducted himself and the efficient way he carried out the necessary work and explained what he had done.
Incidentally he also fixed the problem with the radiator in the lounge which was not heating up property and which your guy who came last Tuesday failed to do!

11 February 2021
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mr Spencer
Thank you for your generous 5 star review,
We are very appreciative of your feedback and will be sure to pass it on to our Engineer Harry.
We look forward to working with you again in the future for all your Plumbing and Heating needs.

Kind Regards
Lucy
C.S Heating & Plumbing

Rated 5 out of 5 stars

Fantastic Job

We had a full bathroom refit and are delighted with the overall finish and attention to detail. The project was well managed with help and advice throughout. Thank you Dean and Dave. We would definitely recommend using CS Plumbing and Heating.

2 February 2021
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mrs Skinner
Thank you for your lovely review,
We are so pleased to hear how impressed you have been from start to finish with the project and that you would recommend us to others.
We look forward to assisting you in the future with any other Heating or Plumbing jobs that you require.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

Highly recommend.

Came out the same day on time, the Engineer certainly know's his profession, my heating was all up and running and the price was VERY fair. I will definitely use C S Heating&Plumbing again.
I would recommend this Company to anybody.

24 January 2021
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mr Cowell,
We are thrilled to hear how happy you were with the service and the knowledge that our Engineer Andy displayed, We will be sure to pass on your comments to him and the rest of the team.
We look forward to working with you again in the future.

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

Excellent

Excellent, prompt and efficient service, practising all current Covid safety precautions, too. Will definitely use them again (and certainly NOT either of the 2 other plumbers who'd already let me down before I contacted CS Plumbing)!

15 January 2021
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mrs Topley,
Thank you for the 5 Star review, We are pleased to hear how happy you were with the service that you received from our Engineer Harry.
We will be sure to pass on your comments to him.
Stay safe,

Kind Regards
Lucy

C.S Heating

Rated 5 out of 5 stars

Boxing Day leak .

Brilliant service from Calvin & CS Heating . Had a small leak in our upstairs toilet on Boxing Day , called CS & Calvin was with us in under an hour . Problem sorted & he was away in under an hour . Very efficient & helpful service .

31 December 2020
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mr Howes
Many Thanks for the Super 5 Star review.
We are glad to hear how happy you were with the speedy response that you received and that the issue was resolved quickly.
We look forward to working with you again in the future .

Kind Regards
Lucy
C.S Heating

Rated 5 out of 5 stars

Excellent service

Excellent service, from booking the engineer, through to the work completed and payment method. CS Heating were pleasant, professional and efficient, and reasonably priced.

22 December 2020
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mrs Wiley
Thank you for your lovely review we are so pleased to hear that you were satisfied with the service that you received from start to finish.
We look forward to working with you again in the future.

Merry Christmas and a Happy New year
Lucy
C.S Heating

Rated 5 out of 5 stars

Engineers are always courteous

Engineers are always courteous, always arrive on time (or communicated if a delay is expected). I highly recommend CS Heating&Plumbing!

15 December 2020
Unprompted review
C S Heating&Plumbing logo

Reply from C S Heating&Plumbing

Dear Mrs Constantine
We are so pleased to hear how satisfied you were with our Engineer Andrew and the service that you received. We will be sure to pass on you r comments to him and the rest of the team.

Merry Christmas & A Happy New Year
Lucy
C.S Heating

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