Crystal Motor Company Reviews 

110
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company. Customers praise the staff for being exceptionally welcoming, knowledgeable, and approachable throughout the entire vehicle purchasing process. Consumers often mention that the team is consistently supportive, ensuring that all interactions remain pleasant, straightforward, and completely stress-free from start to finish. Some reviewers were not happy with unexpected mechanical issues and poor communication experienced after finalizing their purchase. Consumers reported facing serious car faults, recurring engine warning lights, and significant difficulties when trying to get timely repairs or helpful responses from the business. People also noted that resolving these frustrating problems required a lot of effort and patience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, knowledgeable, and genuinely... See more

Service

Reviewers highlight ambiguous aspects of service, as experiences vary significantly among consumers. Many... See more

Product

Customers had ambiguous experiences with product, reflecting a distinct split in opinion. While many... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide division in experiences. While many... See more

Quality

Customers consistently note negative experiences with quality regarding their vehicle purchases. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold my car to Crystal Motor Company through Motorway. Crystal MC were highly efficient from start to finish and provided constant updates and communication. The handover was excellent and very poli... See more

Rated 5 out of 5 stars

Buying my beautiful car was a nice, easy, stress free experience, Louise and the team were more than accommodating to my needs and preferences. Louise is great at her role, she knows so much about ca... See more

Rated 5 out of 5 stars

The whole process of buying my car from Crystal was easy, everyone was so welcoming, very friendly and approachable with my questions being a first time buyer. This place is highly recommended! Loui... See more

Rated 5 out of 5 stars

I have just sold my car to Crystal motors. The car was collected by John and his colleague, absolute gentlemen and made the process very seamless. It’s been a please dealing with Crystal motors and I... See more


Company details

  1. Car Dealer

Written by the company

Used cars for sale in Northampton, Northamptonshire: Crystal Motor Company: Competitive finance deals, part exchanges welcome, comprehensive extended warranties call now!


Contact info

4.2

Great

TrustScore 4 out of 5

110 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(110)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Cant believe that in the space of 2…

Cant believe that in the space of 2 days I have a brand new car. From application to getting the keys, the team at Crystal made the process pain free and super quick! So pleased with my new car and the customer service provided. Thanks again all! Highly recommend 👌

26 September 2019
Unprompted review

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