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Crunchyroll Reviews 

1,600
•
TrustScore 1.5 out of 5

1.3

Movie Streaming Service
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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, most reviewers were let down by their experience overall. Many customers found the website and user experience to be frustrating, citing issues with lagging, bugs, and a generally poor interface that makes it difficult to navigate and find desired content. People also expressed significant dissatisfaction with the product selection, noting a lack of desired anime, incomplete series, missing English dubs, and a generally poor catalog compared to other platforms. The service itself was frequently criticized for being unreliable, with delayed episodes, desynced subtitles, and a support system that reviewers found unhelpful when trying to resolve subscription issues. However, some customers also noted that despite its flaws, it remains a primary option for anime streaming, and a few reviewers reported having no issues with the service, finding it to be the best legal streaming site available.

What people talk about most

Website

Users describe negative interactions with the website, citing numerous issues such as buggy interfaces,... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing dissatisfaction over increasing... See more

Product

Consumers express significant dissatisfaction with the product, citing a severe lack of English dubs and a... See more

Service

Customers consistently express strong dissatisfaction with the service, often citing a decline in quality and... See more

User experience

People report negative experiences with user experience, finding the app completely unusable and a total... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

Crunchyroll is absolute garbage. I’ve been trying to cancel my subscription for months, but they make it literally impossible. They keep telling me I have to cancel through Google Play — even though... See more

Rated 1 out of 5 stars

I purchased a monthly membership. Well they toom the money from the account i selected then 2 hours later they took put another monthly membwrship for the same accoubt but on another card. When i aske... See more

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.

Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.3

All reviews

(1,600)

444 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Garbage

Not worth it. Small library with overpriced subscription. You're better off just searching Google for free. And why does the shows need to be region locked?

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Money hungry company

Money hungry company, it doesnt even has a lot anime and a netflix is way worth it even if I most watch animes, they will go bankrupt probably they even lowwered their prices for new users but this wouldnt help, since the big anime piracy sites take down a lot more people unsubscribed and either went to netflix or find a piracy site, oh and dont even talk about the account breach what was kept in silent, of you wanna watch anime either go to netflix or seatch for an anime piracy site.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Totally shit

Totally shit, I used some pirate sites better than this those sites give ads but just a few ones in 2 to 3 episodes one only one 30 second ad and they have full library of all anime from every platform, never gonna buy membership again

4 May 2026
Unprompted review

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