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Review summary

Created with AI, based on recent reviews

Looking at 306 reviews, most reviewers were let down by their experience overall. Many customers found the website and user experience to be frustrating, citing issues with lagging, bugs, and a generally poor interface that makes it difficult to navigate and find desired content. People also expressed significant dissatisfaction with the product selection, noting a lack of desired anime, incomplete series, missing English dubs, and a generally poor catalog compared to other platforms. The service itself was frequently criticized for being unreliable, with delayed episodes, desynced subtitles, and a support system that reviewers found unhelpful when trying to resolve subscription issues. However, some customers also noted that despite its flaws, it remains a primary option for anime streaming, and a few reviewers reported having no issues with the service, finding it to be the best legal streaming site available.

What people talk about most

Website

Users describe negative interactions with the website, citing numerous issues such as buggy interfaces,... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing dissatisfaction over increasing... See more

Product

Consumers express significant dissatisfaction with the product, citing a severe lack of English dubs and a... See more

Service

Customers consistently express strong dissatisfaction with the service, often citing a decline in quality and... See more

User experience

People report negative experiences with user experience, finding the app completely unusable and a total... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

Crunchyroll is absolute garbage. I’ve been trying to cancel my subscription for months, but they make it literally impossible. They keep telling me I have to cancel through Google Play — even though... See more

Rated 1 out of 5 stars

I purchased a monthly membership. Well they toom the money from the account i selected then 2 hours later they took put another monthly membwrship for the same accoubt but on another card. When i aske... See more

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,600)

444 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One of the worst websites to watch…

One of the worst websites to watch anime unless you want it to buffer every 5 seconds. I have a wifi speed of 1GBPS ( 1000mbps ) and yet this site still manages to lag for 2 minutes after every 5 seconds. Dont waste your money on this

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Don't give them the time of day

As someone who started using this site in 2016 it's severely gone downhill over the years with insufferable buffering, an overpriced subscription, and recently they can't even pay real human translators they just use AI thats so bad its not even correct half the time. Its also worth mentioning that the ads have also gotten longer with sometimes having to watch 2 or 3 in the middle of an episode. Don't waste your valuable time or hard earned money on this steaming pile of dogshit. I would rather stop watching anime as a whole than to ever lay eyes on this site again.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Worse platform ever,bias and wrong…

Worse platform ever,bias and wrong subtitles,constant price increase,doesn't have all the shows,and also taking down pirated websites to boost their revenue(which is not working) while them starting as a pirated website themselves,hypocrites

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Falsely displayed a show I wanted to watch

Displayed a show I wanted to watch, signed up to watch it, and then they presented it under the premium subscription after I signed up. Cancelled the subscription but I'm on the hook for a month for a show I couldn't have even watched to begin with. Scummy behavior. Wish I could score 0/5.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

this was a great website untill it…

this was a great website untill it started removing content and raising the prices, then removed the free tier and has become a horible place who knew it had a monopoly of being a good platform and now sucks

15 April 2026
Unprompted review

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