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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the website's performance, citing it as slow, buggy, and prone to lagging, which significantly hindered their viewing experience. Customers also found the service unreliable and inconsistent, with issues like missing English dubs, incomplete shows, and delayed episode releases. The subscription management was a major point of frustration, with many struggling to cancel their memberships and encountering unhelpful customer support. Reviewers frequently criticized the product selection, noting a poor variety of anime, especially regarding English dubs and older classic films, and a lack of desired titles. The user experience was further hampered by UI issues, such as difficulty finding watchlists, problems with subtitles desyncing or being absent, and a poor discovery system. Conversely, a few other people also felt that the service was the best available for legal anime streaming in the west, finding plenty to watch and no issues with streaming or subtitles.

What people talk about most

Website

Clients share negative opinions on the website, citing numerous issues such as buggy interfaces, inconsistent... See more

Subscription

Users describe negative interactions with subscription services, citing concerns about increasing prices... See more

Product

Customers had negative experiences with the product, citing a significant lack of English dubs and a limited... See more

Service

Reviewers highlight negative aspects of service, with many expressing strong dissatisfaction with the overall... See more

User experience

People report negative experiences with user experience, with many finding the app unusable and a waste of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

was good years ago, but over the recent times there has been a lack of English dubs, lots of popular slop that uses shock factor or crude humour. there has only been 1 or 2 English dubs that I have wa... See more

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

Crunchyroll is absolute garbage. I’ve been trying to cancel my subscription for months, but they make it literally impossible. They keep telling me I have to cancel through Google Play — even though... See more

Rated 1 out of 5 stars

I purchased a monthly membership. Well they toom the money from the account i selected then 2 hours later they took put another monthly membwrship for the same accoubt but on another card. When i aske... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,598)

441 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible

Crunchyroll is terrible at providing accessible costs for a anime streaming service that doesn't have most good shows.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Crunchyroll is so ass

streaming service so ass and selective, i hope the big j pays you well for doing at that stuff to fan favourite animesites. site forgot from where it came from.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

i had just subscribed for a 1 year plan…

i had just subscribed for a 1 year plan and after couple of months they just went and increase the price. i was enjoying watching anime through 3rd party sites but i like to watch it on my TV too so i paid for it but what did i get in return. a price increase.
i just went straight to the site and cancel my renewal. Crunchyroll is just trash now.
its 2026 why i cant watch shows in 1.25x ,1.5x or 2x this is so stupid. when unofficial sites will offer better options why would one pay for this god awful site.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Ignore the Pirates

for almost 20 years I have been using Crunchyroll. it has delivered consistently positive service for a VERY cheap price. I primarly watch from the app on my fire TV, or from the browser on my computer.

the service seems to be getting review bombed due to their action against piracy sites. pay them no mind, a hoard of 1 star reviews from people who dont use the service because they refuse to pay for anime.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible site

Terrible site, its laggy, they took down the comments which was one of the only good features, and its annoying to use. They also keep taking down pirate sites instead of spending that time to actually improve their site. Their customer service is bad and they took away every anime that anyone had after the merge with funimation (moves and animes people BOUGHT). i made this account just to give them a 1 star

20 February 2026
Unprompted review
Rated 1 out of 5 stars

wow .

wow .. i cant even explain how useless it is to buy crunchy its so bad and they are soo soo soo (damn) ( because they not allow me bad words ) lazy, They not interested in solve aby problem. Please better use illegal websites instead. They not worth it

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Trash library

Terrible streaming service, always problems, they don't even have bleach which is part of the BIG THREE, and their library in general has so many good animes missing.

21 May 2026
Unprompted review

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