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Review summary

Created with AI, based on recent reviews

Evaluating 308 reviews, most reviewers were let down by their experience overall. Many customers found the website and user experience frustrating, citing issues like slow performance, bugs, and a difficult interface with problems such as lagging streams and missing titles. People were also dissatisfied with the content library, noting a terrible selection, incomplete series, delayed episodes, and a lack of English dubs for many shows. Reviewers frequently reported difficulties with their subscriptions, including problems canceling and unexpected charges. However, some people were satisfied with the service, finding it to be the best legal streaming option and experiencing no problems with streaming or subtitles. Despite this, many consumers expressed frustration with the company's practices, rather than focusing on platform improvements.

What people talk about most

Website

Users describe negative interactions with the website, citing numerous issues such as buggy interfaces,... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing dissatisfaction over increasing... See more

Product

Consumers express significant dissatisfaction with the product, citing a severe lack of English dubs and a... See more

Service

Customers consistently express strong dissatisfaction with the service, often citing a decline in quality and... See more

User experience

People report negative experiences with user experience, finding the app completely unusable and a total... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

Crunchyroll is absolute garbage. I’ve been trying to cancel my subscription for months, but they make it literally impossible. They keep telling me I have to cancel through Google Play — even though... See more

Rated 1 out of 5 stars

I purchased a monthly membership. Well they toom the money from the account i selected then 2 hours later they took put another monthly membwrship for the same accoubt but on another card. When i aske... See more

Rated 1 out of 5 stars

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,601)

445 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poetry

Their selection keeps getting smaller, their subtitles keep getting worse, and the prices keep getting higher.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Subtitle manipulation to push political…

Subtitle manipulation to push political agendas, censorship of anime's they do not like/agree with. Their website is slow, riddled with bugs, they very often get hack, leaking YOUR information with no accountability. Prices only ever go up at the same time as them taking basic features away, like a simply comment section. They sell your data to third party companies and try harder to get pirating websites shut down then fix their attitudes and website. Let the company die! Stop your sub! Find an alternative! There is no coming back, let another website rise up from their much needed grave.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Unhinged prices and anti-market…

Unhinged prices and anti-market practices. If you buy a subscription you give them the budget to strip free stuff away from you and sell it back for a huge price.

Avoid at all costs.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Crunchyroll moment

literally shutting down other sites when they cant even provide the selection the users want. meaning that they are not losing out on money or anything, AS THEY DONT EVEN STREAM THE SERIES.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Animekai

I've never had any experience with crunchyroll but it took animekai down so...

3 May 2026
Unprompted review
Rated 1 out of 5 stars

Major letdown

The app isn't stable - sometimes it'll play an episode fine. Other times (and more often than not) it'll skip 5-7 seconds constantly across the episode. It's not the network or device and no other streaming service has issues - it's crunchyroll. You need to clear out the cache and constantly close and reopen the app for it to start working correctly. Complete junk and I'm canceling since I spend most my time trying to get an episode to play. I purchased a monthly membership. Well they got the money from the account i selected then 2 hours later they took put another monthly membership for the same account but on another card. When i asked for a refund they refused saying its not i. Their guidelines. First how do i even buy 2 memberships of the same month and time for the same account .. yeah bull! The subs and dubs on this app are not appearing anymore the interface doesn't load right or you the same show 7 times in a row on whatever list you browsing

23 May 2026
Unprompted review
Rated 1 out of 5 stars

One of th worst anime apps ever to be…

One of th worst anime apps ever to be made they are using fricking chat gpt for dub is this real like it's so bad and they are forcing companies like the goat muse Asia to not release new videos for 2 weeks and they are removing piracy websites but the fact is cruncy roll was a piracy website

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Extremely would not recommend

Extremely would not recommend this Garbage website, Over pricing and Under delivering. Some if not most of the Subs feel like an AI translated. Cutting out the real people to hoard your cash, Taking away my Favorite anime's or not bring out new ones that i have waiting for even if they are smaller. Horrible customer service. Just a bad deal, At least Netflix is reliable.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor content library, Not worth the subscription cost

I purchased a Crunchyroll subscription in India expecting access to a decent anime library, but was extremely disappointed. The content available is severely limited compared to other regions, with very few quality titles to choose from. While I understand licensing restrictions exist, the subscription price doesn't reflect the minimal content actually available to Indian users. The platform feels like paying premium prices for a bare-bones service. I cannot recommend this subscription to anyone in India - the value for money simply isn't there.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Shut down and never come back

Yall money hungry pigs, the app sucks, and they removed the free plan like how much more greedy can you get? They are challenging Ubisoft at this point
Not to mention bringing down the piracy sites like just go away no one even likes your service

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. You pay money, then what you want to watch is "not available" for no reason given.

23 May 2026
Unprompted review

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