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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, most reviewers were let down by their experience overall. Many people expressed dissatisfaction with the website's performance, citing it as slow, buggy, and prone to lagging, which significantly hindered their viewing experience. Customers also found the service unreliable and inconsistent, with issues like missing English dubs, incomplete shows, and delayed episode releases. The subscription management was a major point of frustration, with many struggling to cancel their memberships and encountering unhelpful customer support. Reviewers frequently criticized the product selection, noting a poor variety of anime, especially regarding English dubs and older classic films, and a lack of desired titles. The user experience was further hampered by UI issues, such as difficulty finding watchlists, problems with subtitles desyncing or being absent, and a poor discovery system. Conversely, a few other people also felt that the service was the best available for legal anime streaming in the west, finding plenty to watch and no issues with streaming or subtitles.

What people talk about most

Website

Clients share negative opinions on the website, citing numerous issues such as buggy interfaces, inconsistent... See more

Subscription

Users describe negative interactions with subscription services, citing concerns about increasing prices... See more

Product

Customers had negative experiences with the product, citing a significant lack of English dubs and a limited... See more

Service

Reviewers highlight negative aspects of service, with many expressing strong dissatisfaction with the overall... See more

User experience

People report negative experiences with user experience, with many finding the app unusable and a waste of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

was good years ago, but over the recent times there has been a lack of English dubs, lots of popular slop that uses shock factor or crude humour. there has only been 1 or 2 English dubs that I have wa... See more

Rated 1 out of 5 stars

I absolutely hate how utterly poor their customer service is. It's been complaining about two issue for about three years now, and nothing what so ever has been done, and they're pretty easy fixes.... See more

Rated 1 out of 5 stars

Crunchyroll is absolute garbage. I’ve been trying to cancel my subscription for months, but they make it literally impossible. They keep telling me I have to cancel through Google Play — even though... See more

Rated 1 out of 5 stars

I purchased a monthly membership. Well they toom the money from the account i selected then 2 hours later they took put another monthly membwrship for the same accoubt but on another card. When i aske... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Information provided by various external sources

Crunchyroll.com is a free legal online video site that offers popular anime including Naruto, Skip Beat, and Shugo Chara. Start watching now. No registration or downloads required.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,599)

442 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dog shit services I've ever experienced…

Dog shit services I've ever experienced with the app. I don't think I'll ever find myself resubing to their premium services. Piracy will never end if these entertainment companies don't deliver what we want, oh boy and I'll keep loving piracy

25 May 2026
Unprompted review
Rated 1 out of 5 stars

you fr man??

Dude, like you can’t even give us the FIRST SEASON free anymore?? You fr right now?? Some of us are teenage fans and 1) we can’t afford that on our own 2) we are getting called posers and fakes cause people who are allowed to watch anime and the families pay for it think we are

thanks sooo much. and you wonder why so many people pirate anime.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY TRASH

ABSOLUTELY TRASH. The anime library is so frigging small, I better off with other "questionable" websites ong

25 May 2026
Unprompted review
Rated 1 out of 5 stars

It barely had any non main stream…

It barely had any non main stream anime. You can only watch famous or most known anime. But you can't watch any less known anime at all. It's library is too short considering we are paying for someone who took down other sides for anime.

25 May 2026
Unprompted review
Rated 1 out of 5 stars

Screw this scammers

Screw this scammers, i bought and instantly canceled the subscription and they kept clinging on me for why i canceled ! what a bunch of loser forcing clients to their website ! why can't they just play fair ; a complete shame to the world of anime

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Yet another site ruined by corporate greed

Terrible selection of anime. And they attack sites that offer better selections just for being free. Their dubs are also infamous for having political agendas sown into them. Their own shows are awful too. The ONLY reason why anyone even uses this platform anymore is because there is nowhere else to go it seems to watch good quality animes, besides other shitty streaming services such as Netflix that is. I have an idea, Crunchyroll, how about instead of going after platforms and services that are better than yours, you start improving your own platform/service? Just a thought. You might see better results that way. As Gabe Newell once said "Piracy is almost always a service problem and not a pricing problem".

24 May 2026
Unprompted review

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