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Crouch Recovery Reviews 

447
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TrustScore 4.5 out of 5

4.7

Towing Service
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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and incredibly helpful during unexpected roadside breakdowns and stressful situations. Many people note that the recovery drivers arrive remarkably quickly, diagnose issues efficiently, and handle vehicles with utmost care. Some reviewers were happy with the prompt communication and clear, reassuring explanations provided right from the initial phone call. Consumers also mentioned that the dedicated team consistently went above and beyond to ensure safe transport home for everyone involved. Reviewers repeatedly emphasized how comforting it was to receive such reassuring support when facing difficult vehicle emergencies on busy motorways.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the fast response times and professional... See more

Staff

Clients share positive opinions on staff, highlighting the knowledgeable, friendly, and professional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service After my pride and joy broke down today and calling my roadside recovery which were useless… Crouch Recovery couldn’t have been more customer friendly, professional, and on scene wit... See more

Rated 5 out of 5 stars

After a terrible experience with RAC sending recovery vehicles unable to transport my motorhome, we eventually received a Crouch Recovery. The driver, Lee Macness was wonderful. Very calm and re... See more

Rated 5 out of 5 stars

Having broken down on the A14 14/9/25 late afternoon and pouring with rain, Crouch Recovery arrived to recover my 7.5 ton lorry with a valuable cargo inside and got me home to Colchester. Thanks t... See more

Rated 5 out of 5 stars

Ryan @ Leicester car body repairs, we had a van give up on us , made the call and recovered within the hour , great communication and the care to the van that was taken was second to none, went over... See more

Company details

  1. Towing Service

Information provided by various external sources

Established in 1948. Crouch Recovery is one of the largest & fastest growing Recovery Operators in the United Kingdom & mainland Europe.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

447 reviews

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4.7

All reviews

(447)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

We told the police our car had broken…

We told the police our car had broken down on a dual carriageway at around 11 pm and we would arrange our own pick-up the following morning. Thought letting the police know was the right thing to do? The car was gone the next day, only to find out that Crouch had taken it away.
And so our own arrangements went down the drain.
We asked for the price to retreive the car and they said £320. [for about 20 miles to depot]? We rang our own pick-up to get the car and take to the garage. Crouch said there is another £96 to lift the car onto the truck. Total so far to Crouch £416. Then we paid another £70 for our own pick-up. Not sure why the police use Crouch having told them our own arrangements? But a costly mistake for a recovery! A price to be paid in any case, to get your car back. Avoid!

27 January 2024
Unprompted review
Crouch Recovery logo

Reply from Crouch Recovery

Thanks for taking the time to leave your feedback.

Whilst you don’t mention specific details to help identify the job, we can confirm that we are a Breakdown Recovery Operative contracted to four Police Forces in the Midlands Region (Leicestershire, Northants, Warwickshire and Notts Police).

When a vehicle breaks down or is involved on an RTA on a major road (Motorway or Dual Carriageway as you describe) then the Police have both the obligation and necessary statutory powers to have the vehicle uplifted and recovered to a place of safety.

The Police no doubt made a decision to exercise these powers, after you contacted them about your vehicle, and thereafter required us, as their contracted agent, to uplift and recover your vehicle.

In short, it was the police’s decision to exercise their statutory powers and they did so for the safety of other road users.

The charges for the uplifting and recovery of the vehicle are fixed by the Government, pursuant to The Removal, Storage and Disposal of Motor Vehicles (Amendment) Regulations 2023. Such fees are fixed, and do not take into account distance travelled.

In this case the statutory fee is £320.00 for the recovery, and £26 per day for storage until you collect the vehicle.

Any additional charges would be for the loading fee of the vehicle, which is necessary when a vehicle is substantially damaged and cannot simply be driven out of the depot and loaded by your chosen recovery operative. This fee would not have been £96.00 as you suggest. We suspect that this figure also included some storage charges.

We appreciate that vehicle recovery is an unplanned expenditure, and also the frustration that may be caused when you wish to arrange your own recovery after doing the right thing and reporting an incident to the police.

However, the Police have to follow very specific rules when allowing an owner to arrange their own recovery. It must generally be undertaken within 30 minutes of breakdown before they have to take the decision to refer the matter to one of their contracted recovery operatives - not the next morning as you state in your review

Ultimately, a broken down or damaged vehicle cannot simply be left on or next to a fast-moving road, simply for the safety of other drivers. The Police have a duty of care to keep us all safe and cannot deploy the resources to monitor the vehicle for hours pending recovery by the owner the next day.

Hopefully the above explains the position to you, and anyone else reading this review.

Stay safe, and best wishes.

Crouch Recovery

Rated 5 out of 5 stars

Fantastic service

After waiting many hours for the AA, the job was passed to Crouch Recovery. They arrived quickly and efficiently and recovered our car and my wife and I back to our home in the small hours of the morning.
Special note to their driver, Christina who was excellent in every aspect and made sure everything was sorted before leaving us, a credit to the company

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Car Recovery

Thought I'd just put a copy of the mail I sent Crouch's. Morning,I felt it worthy of a thank you mail for the service you provided on Fri 19th for me and my wife through Greenflag we realise that with out the back up from companys like yourself they wouldn't perhaps be able to offer the same level of service, bang on the time Greenflag said 👍phone call from driver 5minutes away 👍
Loaded without any fuss👍delivered to loughborough by a very pleasant and competent driver 👍, the down side I'm hopping not to have to use you that often 😄
Many thanks Paul & Elaine Stapleford

19 January 2024
Unprompted review

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