Crouch Recovery Reviews 

447
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and incredibly helpful during unexpected roadside breakdowns and stressful situations. Many people note that the recovery drivers arrive remarkably quickly, diagnose issues efficiently, and handle vehicles with utmost care. Some reviewers were happy with the prompt communication and clear, reassuring explanations provided right from the initial phone call. Consumers also mentioned that the dedicated team consistently went above and beyond to ensure safe transport home for everyone involved. Reviewers repeatedly emphasized how comforting it was to receive such reassuring support when facing difficult vehicle emergencies on busy motorways.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the fast response times and professional... See more

Staff

Clients share positive opinions on staff, highlighting the knowledgeable, friendly, and professional service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service After my pride and joy broke down today and calling my roadside recovery which were useless… Crouch Recovery couldn’t have been more customer friendly, professional, and on scene wit... See more

Rated 5 out of 5 stars

After a terrible experience with RAC sending recovery vehicles unable to transport my motorhome, we eventually received a Crouch Recovery. The driver, Lee Macness was wonderful. Very calm and re... See more

Rated 5 out of 5 stars

Having broken down on the A14 14/9/25 late afternoon and pouring with rain, Crouch Recovery arrived to recover my 7.5 ton lorry with a valuable cargo inside and got me home to Colchester. Thanks t... See more

Rated 5 out of 5 stars

Ryan @ Leicester car body repairs, we had a van give up on us , made the call and recovered within the hour , great communication and the care to the van that was taken was second to none, went over... See more


Company details

  1. Towing Service

Information provided by various external sources

Established in 1948. Crouch Recovery is one of the largest & fastest growing Recovery Operators in the United Kingdom & mainland Europe.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

447 reviews

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4.7

All reviews

(447)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Shane was an absolute star!

We broke down on the A1 and waited many hours for the initial assessment from the RAC, who subsequently were unable to recover us. They finally engaged Crouch Recovery to take on the task. From the moment Shane arrived, sometime well after midnight he went out of his way to make the subsequent recovery as smooth as possible. We were very cold by this time, as I had not been able to run the engine for any heating and he made sure that, by the time we got into the recovery vehicle, we were able to warm up quickly. Throughout the journey he engaged with us and he is to be commended for his manner with customers, all of whom are undoubtedly tired and stressed by the unpleasant experience.

When we finally arrived at the house, Shane found that it was an extremely awkward space with very little room for manoeuvre to deposit the car in the best place. Shane was nothing short of brilliant in getting that done with great skill.

It was a very long day for us. By the time the recovery vehicle arrived we were at a pretty low point - tired and cold. Shane was the one very good thing in an otherwise really bad day!

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Crouch Technician went above & Beyond

Crouch Recovery rescued my sister and I on New Year's Day from M1 hard shoulder. Their technician was efficient, kind, calm and considerate whilst keeping us safe and getting us to our destination. He had even ramped up the heating in the cab before he arrived as he knew we'd be cold. Absolute hero!!!

1 January 2024
Unprompted review
Rated 5 out of 5 stars

Efficient recovery, kind service

Shawn from Crouch's recovered my car from the side of the motorway this evening. Really appreciated his friendly, professional approach, made sure I was okay and got me somewhere safe. I left some property in his tow truck and he came right back and gave it to me. Thank you Shawn.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Fast response

A very positive experience today from Crouch with my broken down car. Sadly I cannot remember the drivers name but perhaps you can find it from my reg P9 NHD & convey my gratitude not only for his professionalism but his sympathetic approach to my situation. He quickly discovered that mice had been chewing away at the wiring harness but as it was cold & wet offered me the chance to sit in his cab whilst preparing the car to be loaded & I was waiting for my wife to pick me up
His friendly demeaner helped immensely to reduce my stress
My dealer has confirmed safe delivery to them so it's in their hand now

27 December 2023
Unprompted review

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