Renewal price acceptable - renewal process easy - great service - can't comment on their claims efficiency as thankfully have yet to make a claim. Been with them for a number of years.
Company replied
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No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
Company replied
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Highly recommend as your insurer. Provided what they asked and send me a replacement grade A (excellent condition) with authentic apple plug. Service was amazing. Thank you
Company replied
Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.6
Excellent
705 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I won't even give them 1star because…
I won't even give them 1star because it's a bad company, dnt ever buy your policy with them because they ask you 10000 of documents and then at the end they will reject your claim. They dnt guide you through. Worst company ever they just making money from ppl but not helping them
19 February 2024
Unprompted review
Reply from CoverCloud
Dear Kiran,
We are sorry we were not able to consider your claim.
We ask for all relevant information during a review of a claim but if the circumstances are not covered or excluded within our terms and conditions we cannot proceed with a claim. In this case, we requested a Proof of Usage document from you, which is something that is readily available from your network provider. However, as you were unable to provide this and failed to report the incident to your network provider within 24-hours, the insurer was unable to authorise your claim.
All this information was confirmed to you in your letter of decline.
Yours sincerely,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Julia,
Thank you for renewing your gadget insurance with CoverCloud and for your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
The worst company!!
The worst company!!! I made a claim in june 2023 and they finish my claim on 9 feb 2024 .. only because they said it was a misunderstooding about a question that ive completed when i made the claim!! I paid every mounth for nothing !!
9 February 2024
Unprompted review
Easy and clear to do online setup
4 February 2024
Reply from CoverCloud
Dear Oliver,
We really appreciate you taking the time to leave us a review.
Kind regards,
The CoverCloud Bicycle Insurance Team
Easy process to set up and more…
Easy process to set up and more reasonably priced than other companies
3 February 2024
Reply from CoverCloud
Dear Sharon,
Thank you for your 5-star review of CoverCloud!
Kind regards,
The CoverCloud Gadget Insurance Team
Could cover more on mobile
1 February 2024
Reply from CoverCloud
Dear Andrew,
Thank you for your 4* review. We’d love to hear more, a member of the customer experience team will contact you shortly.
Kind regards,
The CoverCloud Gadget Insurance Team
Mobile insurance. …
I was looking for a reasonably priced mobile insurance. I got that with cloud cover. Would use again.
19 January 2024
Reply from CoverCloud
Dear Yes,
Thank you for sharing your experience, we really appreciate it.
Kind regards,
The CoverCloud Gadget Insurance Team
Would recommend CoverCloud to anyone!
I got an expensive ebike last year (2023) in February and a few weeks later, it got stolen! I was so stressed and worried as I'd never had such an expensive item stolen before. I contacted CoverCloud to make my claim and they were so quick and easy to deal with, I would recommend them to anyone. I got my claim sorted and new bike within only about 2 weeks. They were also very easy to communicate with and very helpful every time. I have just renewed my insurance for another year and don't plan to leave them anytime soon.
16 January 2024
Reply from CoverCloud
Dear Elizabeth,
Thank you for your kind comments and 5-star review.
We were pleased to assist when you needed to claim and to see that you have renewed your policy with CoverCloud.
Kind regards,
The CoverCloud Bicycle Insurance Team
Reply from CoverCloud
Dear Mrs Dixon,
Thank you for your 4* review and kind comments.
With best wishes,
The CoverCloud Gadget Insurance Team
Hopefully will never need but real…
Hopefully will never need but real value, like any insurance, can only be measured when you need to make a claim...
22 January 2024
Reply from CoverCloud
Dear Yashamatoto,
Thank you for your 4* review and kind comments. Rest assured, should you need to claim, we'll be on hand to help.
Kind regards,
The CoverCloud Gadget Insurance Team
So far I rated 5* as the correspondents…
So far I rated 5* as the correspondents has been very quick on reply’s to questions and answers I raised
Good service cheers
21 January 2024
Reply from CoverCloud
Thanks Stephen, that's great to hear.
Best wishes,
The CoverCloud Bicycle Insurance Team
Quick and easy bike insurance
A really clear offer and the purchase process couldn't be any simpler
9 January 2024
Reply from CoverCloud
Dear Russ,
Thank you for your kind comments and 5* review.
Kind regards,
The CoverCloud Bicycle Insurance Team
Very helpful and friendly service.Also…
Very helpful and friendly service.Also resolved my quest very quickly would definitely recommend then to family and friends.😊
14 January 2024
Reply from CoverCloud
Dear Sandy,
Many thanks for your kind review and comments, it's great to hear.
If we can be of any further assistance, please email us at
admin@covercloud.co.uk.
Kind regards,
The CoverCloud Gadget Insurance Team
Easy to follow and set up helpful when…
Easy to follow and set up helpful when I had to phone with a question. Not had a claim hope I never do but that will be the real test.
9 January 2024
Reply from CoverCloud
Many thanks John. Should you make a claim, our claims team will be on hand to assist.
Kind regards,
The CoverCloud Gadget Insurance Team
Good service
8 January 2024
Reply from CoverCloud
Thanks Shahnawaz, that's excellent to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Company is fast and efficient
5 January 2024
Reply from CoverCloud
Dear Mercy,
Thank you, that's great to hear.
Thanks for taking the time to leave a review.
Kind regards,
The CoverCloud Gadget Insurance Team
very good very easy 👌
4 January 2024
Reply from CoverCloud
Dear Ct,
Many thanks for your positive feedback.
Kind regards,
The CoverCloud Gadget Insurance Team
Online transactions
I didn't like the fact they access your bank account for payment using your card details at anytime.
5 April 2023
Reply from CoverCloud
Dear Donna,
We are sorry that you are dissatisfied with the service you have received.
Monthly instalments are collected on the anniversary of the policy start date. Should an instalment fail, we send an email and a text message along with a secure link to complete payment online, however, if there is no response, we shall try again a few days later.
If the collection date is not convenient, you can request that we change the collection date to an alterative day within the month.
Kind regards,
The CoverCloud Gadget Insurance Team
Very helpful and well informed staff
Very helpful and well informed staff. Responded quickly to all my requests.
3 January 2024
Reply from CoverCloud
Dear James,
Thank you for sharing your experience with us and for the 5-star review, it’s much appreciated.
Kind regards,
The CoverCloud Gadget Insurance Team
WORST INSURANCE EVER
I was trying purchase a policy and entered all details but whenever I tried to click continue it said server error, I further contacted the team through live chat and they couldn’t assist me first and said to wait tomorrow continuously and try again. After that, I contacted them and the chat agent said the retailer name was too long and to shorten it and then they said that if I made a claim it would be declined since they can not confirm if the retailer is trusted even though I have a receipt, the original box, and bought it for full price. After that, the chat agent was being disrespectful to me and was showing attitude towards me. I would advise anyone not to purchase a policy from this company since they most likely would scam you if it went through and later on if you would like to make a claim they would decline it and it would be a waste of your money.
2 January 2024
Unprompted review
Reply from CoverCloud
Dear Mr Qadeer,
We are sorry that we are unable to provide insurance for your device in this instance and that there was a delay in confirming this to you.
Yours sincerely,
The CoverCloud Gadget Insurance Team
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