Renewal price acceptable - renewal process easy - great service - can't comment on their claims efficiency as thankfully have yet to make a claim. Been with them for a number of years.
Company replied
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See what reviewers are saying
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
Company replied
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Highly recommend as your insurer. Provided what they asked and send me a replacement grade A (excellent condition) with authentic apple plug. Service was amazing. Thank you
Company replied
Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.6
Excellent
705 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from CoverCloud
Dear David,
Thank you for sharing your feedback and for your 5-star review.
Kind regards,
The CoverCloud Bicycle Insurance Team
Goooooooood
7 December 2023
Reply from CoverCloud
Dear Rehan,
Thank you for taking the time to leave your 5-star review of CoverCloud. It’s much appreciated.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Tom,
This is great to hear! Thank you for your review.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Raphael,
Thank you for your kind comments.
We’re glad to hear that you are happy with the service provided.
Kind regards,
The CoverCloud Gadget Insurance Team
Laptop insurance
I emailed them to say my computer wasn't listed on their website, they quickly responded and added the model to their list, and let me know they had done it, enabling me to easily insure the computer via the drop-downs on the website.
12 December 2023
Reply from CoverCloud
Dear D Bman,
Thank you for your valuable feedback and 5-star review.
We are glad that we are able to help you cover your device.
Thanks again!
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Jan,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience in arranging your cover was positive.
Kind regards,
The CoverCloud Gadget Insurance Team
Very fast
Very fast, got insurance quickly with no messing about.. Feels a lot better now taking this new bit of tech out.. Many thanks..
6 December 2023
Reply from CoverCloud
Dear Richard,
This is great to hear, thank you for sharing your experience with us!
We are happy we are able to provide the cover you need.
Kind regards,
The CoverCloud Gadget Insurance Team
Simple application
5 December 2023
Reply from CoverCloud
Dear Andrew,
Thank you very much for your 5* review of our gadget insurance.
If you have any questions or need assistance in the future, please do get in touch.
Once again, thank you for choosing CoverCloud,
The CoverCloud Gadget Team.
Reply from CoverCloud
Dear Yehuda,
Thank you for leaving your review - we’re glad to hear that you are happy with the service provided.
Kind regards,
The CoverCloud Bicycle Insurance Team
Simple and Efficient
Straightforward, efficient and affordable insurance. The online process was completed quickly and the documentation forwarded to mein under 5 minutes! Pleased with the swift turnaround.
1 December 2023
Reply from CoverCloud
Dear Gen,
Thank you for taking the time to leave your review, we are pleased to hear that you had a positive experience when arranging your cover.
Kind regards,
The CoverCloud Gadget Insurance Team
CoverCloud insure a wide range of…
CoverCloud insure a wide range of items, at very competitive prices. I left some feedback after insuring another gadget, I got a personal response the next morning. They have given me prompt and helpful replied via email, with helpful advice and information that helped me to streamline my insurance with multiple gadgets and save even more. The CoverCloud website is straight forward to use with excellent customer services. A clear winner for me!
16 March 2023
Reply from CoverCloud
Dear Liz,
We are delighted to hear about your positive experience and thank you for sharing your feedback, it means a lot.
Kind regards,
The CoverCloud Gadget Insurance Team
Very efficient and responsible staff.
Very efficient and responsible staff.. Yasir khan and Sandesh has done great job by completing our application on time and responding all queries.. Highly recommended
29 November 2023
Unprompted review
Reply from CoverCloud
Dear Karen,
Thank you, we really appreciate you taking the time to leave us a 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Professionals,fast response & amazing…
Professionals,fast response & amazing customer service
17 November 2023
Reply from CoverCloud
Dear Mohammad,
Thank you for your kind feedback, this truly is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Programme that isn’t correct and can’t speak to anybody directly.
They keep asking me for information that doesn’t exist. It’s not possible to email or call somebody to have a conversation with about the issue and the portal won’t allow me to continue without uploading information.
It’s like a robotic programme that hasn’t read anything about the situation.
8 November 2023
Reply from CoverCloud
Dear Ben,
We are sorry to hear that you have met with difficulty completing the online claim form.
A member of our customer experience team will be in contact with you shortly to discuss this matter further.
In the meantime, feel free to contact the claim handler directly on 0333 999 7920, their office is open 9am to 5.30pm from Monday to Saturday.
Kind regards,
The CoverCloud Gadget Insurance Team
Good insurance company
Very easy to understand and use the website. Good reviews and cover reasonable.
7 November 2023
Reply from CoverCloud
Dear Sue,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Anna,
Thank you for sharing your experience, this truly is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Its was really easy and very good…
Its was really easy and very good prices with good benifits
25 October 2023
Reply from CoverCloud
Dear Ali,
We’re glad to hear that you are happy with the service provided.
Yours sincerely,
The CoverCloud Gadget Insurance Team
been quick and easy to deal with And very reasonable
I’ve been with covercloud for a good few years
They are an amazing company helpful in everyway with your enquiry and so easy to find the best insurance for you
And so very reasonable with their prices
So top marks for them
1 November 2023
Reply from CoverCloud
Dear Rita,
Thank you for the lovely feedback and for continuing to insure your gadgets with CoverCloud. We really appreciate you taking the time to write your review and your confidence to insure with us time and again.
Yours sincerely,
The CoverCloud Gadget Insurance Team
Brilliant service and total surprise…
Brilliant service and total surprise to find premium hadn't gone up! Excellent
22 October 2023
Reply from CoverCloud
Dear Jeremy,
Thank you for your fantastic 5* Trustpilot review! We're delighted that you found our gadget insurance service brilliant and were pleasantly surprised that your premium didn't increase. At CoverCloud, we're dedicated to delivering exceptional service, and your feedback reinforces our commitment. We understand the importance of reliable and affordable gadget insurance.
If you have any questions or need assistance in the future, please reach out to our dedicated customer service team who will be very happy to help. We're here to ensure your devices stay protected and your experience remains outstanding.
Thank you for choosing CoverCloud for your gadget insurance.
Best wishes,
The CoverCloud Gadget Team
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