Countryside Homes Reviews 

From start to finish total guidance & reassurance as a nervous first time buyer of countryside builds. Rhodri were so professional & had time for detail & conversations going above a beyond this gentleman needs to be recognised for his hard work with each individual customer very happy.

I am writing this review the day after we collected the keys at Coppenhall Place.
We would like to express our immense gratitude to Sharn for the fantastic support, energy, and cheerful disposition she demonstrated from the very first day she showed us the property until the final day when we collected the keys, as well as for managing the entire process in a very transparent manner. She and her team managed to accomplish all of this in a very short time after the booking. Everything was completed in less than a month.
I would also like to extend my sincere thanks to all the people at CountrySide, Justine, Josh, and Billie, who provided us with tremendous support during the whole process.

I do not know anyone on the development I bought into who have a positive word to say about the company.
They knock up homes ASAP, push back on faults hoping the client goes away. Absolutely the worst experience.
Never, never would I consider buying from this mob.

I'm am so not interested in contacting the addressed reply. It's an email I know well and I wouldn't insult myself getting involved in the Vistry roundabout. Vistry is rubbish.

We attended Milby Meadows in Nuneaton with a view to a new property. We didn’t have an appointment so expected to be asked to come back another time. However Hazel took her time to talk us through the development alongside Alan, and then to show us to all the available areas. She was particularly helpful in letting us view all 3 plots of the type of house we were interested in. She was not at all pushy (this puts us off), rather she gave an honest appraisal. We spent a good amount of time in our favoured plot, before Hazel introduced us to a financial advisor for no commitment advice and also the home move service. Hazel was knowledgeable and helpful throughout, and we are hopefully now proceeding with a purchase. Thanks Hazel for a very positive experience.

I am writing to provide feedback regarding my recent experiences with your sales team at Countrywide at the gateway development at Bexhill on sea.

This review is to highlight critical areas that require attention and further training required

During my interactions, I noticed that the sales representatives offered their perspectives without fully recognizing the real facts. For instance, they mentioned that other developers would not engage in certain practices, despite my own practical experience contradicting this assertion. This disconnect between their statements and reality is concerning and should be addressed.

Additionally, I found there approach to be quite pushy during phone conversations, with one representative being particularly demanding. Such behavior can be perceived as rude and unprofessional, especially within a sales context where relationship-building is key.

I believe that addressing these issues through focused training will enhance your team's professionalism and effectiveness.

Pretty shocked to see this amount of bad reviews, Im at Warton site and i have had nothing but fast action snags done and even been offered a joiner to put up shelves and they even gave me a small skip outside my house to take away any stuff i didn't need which was a massive help.

Stephanie in the office is always on other end of phone or email even on days off which is much appreciation, and ended up explaining more about how my mortgage would work and better explained than my actually mortgage provider.

Rosie/Tom site managers always pops in and makes sure we are ok and always checks in to see anything is needed.

Val ( The Labourer). Little lad loves him and he is kind and also gets the snags done but very kind and thoughtful to my youngest.

I actually had two viewings on the same day. One at Hepworth Place with Angel, and one at Feature 17, with Tommy.
Both were amazing, and the apartments were lovely too.
Not sure yet what property I eventually buy, but I am really really happy with the whole experience, which makes me more inclined to chose an apartment in one of these developments

Everything was made so easy by the sales staff. Cant thank them enough for all their help.

You couldn’t ask for a friendlier team who truly know the development inside and out, it has been a great experience!

We made an enquiry to View properties, the reply was same day, when visiting the sales office , we were made welcome and given the information in very clear detail,
Followed by visiting the site , given choices of 2 or 3 bed new build houses to view, which gave us the house and Plot of our Choice.

Our experience with the gateway Bexhill has been brilliant. Marcus, Jeremy and Katy have been so welcoming and supportive with the process, they have done their upmost when we have needed their help and their communication has always been exceptional.

Very poor experience.

Very pleasant when reserved a plot but not when there were delays on legals, despite chain being in tact. Blamed ‘the area directors’. Never given the option to renegotiate the price. Wouldn't even refund the £500 reservation fee as legals didn’t complete by 31st Dec. (at that point we still wanted the house!). The house is now back to market. Appears to be very short-sighted of Countryside.

Now not buying from Countryside/Vistry - feel we had a very lucky escape!
Due to exchange on a different newbuild (different developer who value us as a buyer) this month.

Would never recommend Countryside or their parent company, Vistry.

I recently purchased a Countryside home, and while some snagging issues were eventually resolved, my overall experience with customer service has been very disappointing.

One major issue remains unresolved: the cooking appliance installed in my property is not the brand I selected (I chose Bosch). I have sent numerous emails to Customer Service over one year, but received no response and no action. The lack of communication and accountability has been extremely frustrating.

For such a significant purchase, I expected better attention to detail and a more professional and responsive after-sales service. Unfortunately, the handling of this issue shows a lack of seriousness in addressing customer concerns.

I hope Countryside improves its customer service and follow-up processes for future homeowners.

I wouldn't even give this Company 1 star. Wouldn't recommend buying a new build from these cow boys. Been in our new home over a year now, had numerous issues from leaks, to the quality of the materials used. And when you do raise it, they just try to pacify you with excuses.....

Excellent service from Jenny at Countryside West London, she helped replace a broken window in my flat quickly, professionally and with a friendly attitude. Would highly recommend.

Katy, Marcus and Jeremy are all so friendly and approachable and are willing to answer any question you may ask. Nothing is too much trouble for them and they have helped tremendously in filling out some of the paperwork needed. They are not ‘pushy’ and make the whole buying experience enjoyable.

Honestly one of the worst customer experiences I've had, just lie after lie after lie. And Angela was one of the most unpleasant people we've ever dealt with.
I wouldn't trust this company to clean out my wheelie-bin, never mind sell me a house. Thankfully they missed their long-stop date, and we managed to get out of the contract. Wouldn't go near this company again.

I came with my partner to look for a rental property at the Clapham Park branch. Our sales advisor was a lady called Ree and she took the time to go through all of the different options of buying and we are now going to speak with broker she has recommended to us and hope to be back in the new year. So inviting and welcoming. Made us feel at ease and very knowledgeable.

Craig was helpful (and knowledgeable) throughout, as he took us from first viewing through the Reservation process. Thank you Craig!

It’s a very nice development, and the sales team is attentive and responsive, always ready to answer questions and support you throughout the buying process. I’d especially like to thank Kennedy Myers for her customer-focused and solution-oriented approach.