The Cotswold Company - Bath Reviews 

From the ordering process through to delivery, the communication was excellent. A special mention to very friendly & courteous delivery staff of Moh H & Simon K.

Gary and Mike B arrived within the time frame I had been given and updated me with a more precise time once they were on their way to my property. They checked out where the furniture was going upon arrival and then carried it carefully upstairs before unpacking and assembling the larger items. They then took up the already assembled items and arranged the furniture in the layout I had requested. I was very pleased with the end result.
Gary and Mike were efficient and polite and took away all the packaging and waste with them. All in all an excellent service and highly recommended.

Our assistant Christina and the team at the Bath showroom were super helpful, both with navigating the extensive range and options as well as building and expediting our multiple orders. There really is no substitute for the personal touch you get shopping on the high street! Many thanks!

Order No 6631913. Charlie and Ian were delivering some furniture including a chest of drawers to our 4th floor flat. Unfortunately the lift had unexpectedly broken down but they valiantly got all the furniture up the stairs. The chest of drawers was rather heavy and they would have been within their rights to decide not to deliver the order. Please convey our thanks to Charlie and Ian

Delivery of the Chester desk was on time this morning with notification updates before and on the day. Charlie & Ian (CHD) managed to park despite new road disruption today, assembled the desk in position to my daughter's satisfaction and the fudge was a very welcome surprise, thank you.

Antony P and Anthony L. Delivered a beautiful display cabinet for me on 10th April
Order 662487
Care was taken on the delivery and respect shown to me.
Thrilled with the cabinet for the quality and style, beautiful.

Very helpful and attentive staff, who took time to show the products, discuss options and provide finishes samples to take home.

A good quality chair for the price. The seat is a bit hard at the moment but that should soften with use. Excellent delivery - kept us informed about timings and offered efficient service. Thank you Gary and Matt.

The customer service was exceptional from start to finish. We neeed to delay delivery due to illness, no problem such a great pays well, we love our bedroom furniture.

The sales assistant, Jules, was very helpful in guiding me with my choices. Far better than several of your competitors from other stores in Bath.

Lily at the Bath store was very helpful and knowledgeable about the product we were buying.

Gary and Jake, delivered right on schedule. Took the mattress straight upstairs, Thoughtful and helpful.

First consignment delivery of bedroom furniture was completed on time and efficiently by Simon K and Siu- Pai. They assembled beds and took away all the packaging. First class service and I look forward to them coming back and delivering the remaining items not currently in stock.

We bought a large sideboard with which we are very pleased. It was delivered with panache by SImon K and Siu-Pai who were cheerful, friendly and helpful, willing to cart it 100m along a walkway and then into our kitchen. The staff in the Bath shop were also very helpful and knowledgable

Great sales lady. Very helpful.

Great product
Staff were top quality - across the board

Delivery guys Kyle M. & Matt S. superb ! One of the items being delivered was suffering from assembly problems in manufacture. Kyle & Matt went beyond the call of duty, took the drawers & runners out & reassembled it all on site - thereby avoiding the disappointment & inconvenience of having to return the unit then waiting for a replacement.

Great customer service at the Bath Store and exceptional delivery team; Charlie & Rob who couldn’t have been more helpful. Really happy with service, thank you

Very helpful staff who arrived on time. It was heavy furniture and they were very careful when moving it around. I can recommend Simon K and Siu-Pai.

Gary & Jake were excellent

The on line catalogue has a good range of furniture and the display in the Bath store was well presented in room sets. The furniture is excellent quality and a good price point. The staff in store and on line were very helpful and communication was timely and clear. The delivery team were on time, polite and efficient, making sure that they knew where to take the furniture and were very careful lifting it upstairs without damaging it or the wallpaper! They took the packaging away and ensured we knew where to contact customer service if we needed them. I would recommend them.