We are very happy with our two sofas delivered today. Our whole experience has been excellent and we would recommend the Cotwold Company. Siu-Pai and Derrick delivered our sofas and were both, profes... See more
Company replied
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When you get a Cotswold van arrive you know the delivery will be a good experience Gary and Anaya were very friendly and a helpful delivery team 5* goes to Gary PLEASE STOP USING BJS as part of... See more
Company replied
Staff in the Bath store were extremely helpful in the selection and order process. The delivery drivers Earle and Mark were great too. They unpacked the items and took away all the packaging. I rea... See more
Company replied
We knew what we were looking for having researched online and although the store in Bath didn’t have the particular furniture we wanted we were able to see the range and colour we wanted. Christina wa... See more
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Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Northgate Street 12, BA1 5AS, Bath, England, United Kingdom
- 01225 965805
4.8
Excellent
204 reviews
Asks customers to review
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Excellent customer service and quality…
Excellent customer service and quality furniture
I had a problem and the Bath store explained how it would be sorted
8 March 2026
Excellent company & service
From the ordering process through to delivery, the communication was excellent. A special mention to very friendly & courteous delivery staff of Moh H & Simon K.
15 April 2026
Unprompted review
An excellent service and highly recommended
Gary and Mike B arrived within the time frame I had been given and updated me with a more precise time once they were on their way to my property. They checked out where the furniture was going upon arrival and then carried it carefully upstairs before unpacking and assembling the larger items. They then took up the already assembled items and arranged the furniture in the layout I had requested. I was very pleased with the end result.
Gary and Mike were efficient and polite and took away all the packaging and waste with them. All in all an excellent service and highly recommended.
15 April 2026
Unprompted review
Friendly and helpful service
Our assistant Christina and the team at the Bath showroom were super helpful, both with navigating the extensive range and options as well as building and expediting our multiple orders. There really is no substitute for the personal touch you get shopping on the high street! Many thanks!
2 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order No 6631913
Order No 6631913. Charlie and Ian were delivering some furniture including a chest of drawers to our 4th floor flat. Unfortunately the lift had unexpectedly broken down but they valiantly got all the furniture up the stairs. The chest of drawers was rather heavy and they would have been within their rights to decide not to deliver the order. Please convey our thanks to Charlie and Ian
13 April 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Sue,
We appreciate you taking the time to share your delivery experience. We're happy to hear that the delivery team persevered despite the unexpected lift breakdown and successfully delivered your furniture to your flat. We will certainly pass along your gratitude to them.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Good CHD delivery
Delivery of the Chester desk was on time this morning with notification updates before and on the day. Charlie & Ian (CHD) managed to park despite new road disruption today, assembled the desk in position to my daughter's satisfaction and the fudge was a very welcome surprise, thank you.
13 April 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Bathmum,
We appreciate your feedback. We're happy the Chester desk delivery was on time with helpful notifications. We're also glad the team managed the parking challenges and assembled the desk to your daughter's satisfaction. The fudge surprise is a bonus!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Beautiful cabinet
Antony P and Anthony L. Delivered a beautiful display cabinet for me on 10th April
Order 662487
Care was taken on the delivery and respect shown to me.
Thrilled with the cabinet for the quality and style, beautiful.
10 April 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Susanne,
We're happy to hear that you are thrilled with the delivered display cabinet. We appreciate your positive feedback regarding the care taken with your delivery and the respect shown to you.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very helpful and attentive staff
Very helpful and attentive staff, who took time to show the products, discuss options and provide finishes samples to take home.
7 April 2026
Unprompted review
A good quality chair for the price
A good quality chair for the price. The seat is a bit hard at the moment but that should soften with use. Excellent delivery - kept us informed about timings and offered efficient service. Thank you Gary and Matt.
8 April 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Philippa Bevan,
We're happy to hear that you consider the chair good quality for its price. We appreciate your comments about the delivery service. The seat should soften over time. Thanks for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The customer service was exceptional…
The customer service was exceptional from start to finish. We neeed to delay delivery due to illness, no problem such a great pays well, we love our bedroom furniture.
30 March 2026
The sales assistant - Jules
The sales assistant, Jules, was very helpful in guiding me with my choices. Far better than several of your competitors from other stores in Bath.
25 March 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Mr Davies,
We're happy to hear that you found our sales assistant so helpful! It's great to know that the guidance provided exceeded your expectations. Thank you for your feedback.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very positive experience…
Lily at the Bath store was very helpful and knowledgeable about the product we were buying.
Gary and Jake, delivered right on schedule. Took the mattress straight upstairs, Thoughtful and helpful.
30 March 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon John H,
We appreciate your feedback and are happy to hear that our store associate was helpful and knowledgeable. It's great to know our delivery team was thoughtful and efficient!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Bedroom furniture
First consignment delivery of bedroom furniture was completed on time and efficiently by Simon K and Siu- Pai. They assembled beds and took away all the packaging. First class service and I look forward to them coming back and delivering the remaining items not currently in stock.
1 April 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning Jim Insole,
We appreciate your positive feedback on the timely and efficient delivery of your bedroom furniture. We're happy the assembly and packaging removal met your expectations, and we look forward to completing your order.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Delivered with panache
We bought a large sideboard with which we are very pleased. It was delivered with panache by SImon K and Siu-Pai who were cheerful, friendly and helpful, willing to cart it 100m along a walkway and then into our kitchen. The staff in the Bath shop were also very helpful and knowledgable
1 April 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good morning SH,
We appreciate your positive feedback on the sideboard and are so glad the delivery team were cheerful and helpful. It's also great to hear that our showroom staff were knowledgeable. Thank you!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Kevin in Newbury
Delivery guys Kyle M. & Matt S. superb ! One of the items being delivered was suffering from assembly problems in manufacture. Kyle & Matt went beyond the call of duty, took the drawers & runners out & reassembled it all on site - thereby avoiding the disappointment & inconvenience of having to return the unit then waiting for a replacement.
30 March 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Kevin Staunton,
We appreciate you taking the time to share your delivery experience. We're happy to hear that the delivery team went above and beyond to resolve the assembly issue on-site. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great customer service
Great customer service at the Bath Store and exceptional delivery team; Charlie & Rob who couldn’t have been more helpful. Really happy with service, thank you
27 March 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Michelle Clarke,
We're happy to hear that you had such a positive experience with our team and delivery! We appreciate you taking the time to share your feedback; it means a lot to us.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Very helpful staff who arrived on time
Very helpful staff who arrived on time. It was heavy furniture and they were very careful when moving it around. I can recommend Simon K and Siu-Pai.
24 March 2026
Unprompted review
Reply from The Cotswold Company - Bath
Good afternoon Website User,
We appreciate your feedback and are so glad the staff were helpful and punctual. We're happy to hear they were careful when moving the heavy furniture!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Reply from The Cotswold Company - Bath
Good afternoon Martin Price,
We're happy to hear that you had an excellent experience. Thank you for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
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