Costco Wholesale Reviews 2,905

Overall, the idea behind Costco is sound, but the actual application falls well short desired expectations.

The overall lack of desired items was troublesome. The meats ( which were one of the reasons we signed our business up) was extremely disappointing. My experience with Kirkland meats and products has always been overwhelmingly disappointing.

Produce and dairy was also less than stellar. Much of the produce had an "aged" look and the dairy was just "blah".

Never really did find any other useful products (overall) but I can admit that if I desired a ton of overly processed snack foods, then I would have been in diabetic heaven.

For a family with young children trying to purchase bulk type items that their kids will eat, or those others trying to get a deal on stale pastries, then Costco is definitely the place for you.

This is not to mention the complete chaos present in the business. The poor employees are not compensated enough to deal with that mess.

As for a business, whose sole existence relies on the overall quality of products, then you're better off going to other "business proven" facilities.

I had a very bad experince on my new membership purchase on my first day at costco on 11/22/25. They don't accept credit cards of any kind. only takes master or Visa Debit card. for new memebers they accept checks only after 90 days. My Sams clubs is far better then costco. never again i will go to costco.

The stores are clean, the stock is all neatly displayed, the staff are friendly and helpful, the food in the cafe is really good value for money, the petrol/diesel is low priced, every think is good value for money , electric items have a good garenty on them and they have a good returns police.
There are to many members now a days, doesn't matter what day or time you go, it's hard to park, the petrol station has really long queues.

Costco partnered with SUNRUN for a few years, and because we trusted COSTCO, we purchased from SUNRUN to install solar panels on our house in 2019. Ever since that installation, we have had leaks in our roof (coming into all rooms on our 2nd floor) since 2019. Even to today. SUNRUN will not take responsibility for any of it, and even CHARGED us to "remove then reinstall" a solar panel due to a leak that was right there, and roofers had to fix. The leak was right at the solar panel and SUNRUN refused to admit it was related, and charged us $3000 to move the panel for inspection and put it back. SUNRUN is a very shady company, do not install with them. We spent (up to 2025) $30K additional (not including our contract which was $30K as well) to FIX ROOF LEAKS due to all their solar panel installation. SUNRUN denies everything and to this day we continue to have leaks every year. COSTCO stopped working with SUNRUN at the end of 2024, due to SUNRUN shoddy work (though they don't say that of course). Now SUNRUN works at LOWE's to gyp the people they can snare there. I approached COSTCO with evidence of all the damage and invoices, and the $30K we had to pay for the leaks. They sent me to their "insurance carrier" and the adjuster came out and looked for 20 minutes then left. Said he would contact us. Never did. When I followed up with COSTCO, someone finally told me "the adjuster could not find direct evidence roof damage by panels". Wow that's shocking. An insurance adjuster who tries to deny a claim so they don't have to make things right for you? Shocking. To this day, we still constantly have issues with the panels and leaking, AND I don't think we save any money with the panels. It has been the WORST decision we have made with our home, ever. I am very disappointed with COSTCO because I am quite sure they found out early on about SUNRUN shoddy work. After a few years, the noise on that was getting loud, so they parted ways with SUNRUN. But they are unwilling to make it right with us. We would NEVER have installed solar panels (we weren't looking to do that) but felt SUNRUN made a good pitch and we trusted COSTCO vendors. They are supposed to be well vetted. Well some team at COSTCO really dropped the ball on this one. This has affected so many households, so negatively, that I felt it was my obligation to share my experience and call out SUNRUN and COSTCO. I'm so disappointed with COSTCO, they just left us hanging. They are fine to let you return random little items (food, clothing, etc.) but they do NOT stand by the big ticket items that they have vendors for. (Like solar). I used to be a big Costco advocate, but no longer.

Purchased over $1K in Pinstripes gift cards / e-gift cards at Costco store AND online Costco.com but now Pinstripes went out of business here & neither Costco local stores + Costco online willing to assist. Simply told me gift cards are non-refundable & therefore I have to eat them to the tune of over $1K. I am, or better yet, WAS a high volume buyer there. NO MORE! Worst customer service ever at both, store level AND online. Wasn't even asking for a refund. Was asking to replace w/ gift cards to anything else that isn't currently OUT OF BUSINESS. So be VERY CAREFUL when buying gift cards from here as they sell products to stores that are OUT OF BUSINESS.

I don’t like Costco

Customer service is very unpleasant and unprofessional. Most of the employees treat customers like they are doing a favor by checking them out at the cashier and even when asking for help in the warehouse they usually hesitate to help, they are bother by the customer who asks for help finding a product. I understand the volume of people that shop can be overwhelming and many people go to Costco now to enjoy free food samples at the tasting carts, which makes it even more chaotic for customers who are there to shop.
Two words of advice as a business owner: give customer service training and certification to your employees, and maybe have a different cost of the membership according to the shopping volume of customers. The more money a customer spends the less the membership costs to them. This way they will be less volume of people that buy nothing and just get free food and happier loyal customers.

Being told once again, they won't sell cigarettes in the non business stores!
We regular members pay more for our membership than business members!
What is your problem Costco?
You'd rather sell them cheaper to business members so they can hike the price up!
How are you there for the Anchorage people???
Is this just an Alaska thing because you can get away with it?

Costco uk Glasgow

Costco is a scam when it comes to "available positions" within the organization. Their website says they have over 300 positions avaialable in Nevada. We've applied for over 50 of them with no phone calls, no emails, nothing. We also had a friend (currently Costco employee) ask their manager regarding hiring as we submitted 10 applications to that specific location and the manager relayed, they aren't hiring. THEN WHY do you have jobs posted? What is the deal?! It's ridiculous. If you aren't hiring, don't have open jobs available on your website. You're wasting people's time who are genuinely looking for employment. DO BETTER COSTCO!

We have shopped at Costco for years and been memebers for years. Friendly staff, good customer service, a wide variety of goods and services available. The best prices around. Highly recommend Costco!

My personal experience with Costco has been nothing short of life-changing. I've been a member for nearly three decades and came to appreciate Costco more over time. Wish there were more businesses like this.

The Forsyth County Baldridge Road Costco gas station has been vastly improved with the addition of the new pumps and light system. There is a huge problem with being able to exit, especially trying to turn left back to the main store. The landscaping totally blocks the view and needs to be replaced with much lower plants or just turf. I have mentioned this to the store manager to no avail. Probably will correct it after the next car wreck!

I usually love shopping at Costco in-store, but the online experience feels like a totally different company. The prices are decent, but shipping times can be painfully slow especially for larger items. I ordered a TV stand that took nearly three weeks to arrive, and there were barely any updates. That said, the return process was smooth once I finally got through to support. Just wish their online side matched the in-store efficiency.

I placed an order on Costco.com yesterday and the payment was immediately deducted from my bank account. The next day, Costco canceled my order and sent me an automated “no-reply” email claiming that they hadn’t charged my card and that the funds were only a pre-authorization hold.

That’s not true — the money was actually taken from my account, and now I have neither the product nor a refund.

What’s even more frustrating is that Costco doesn’t provide any public customer service email for online orders. Their website only has automated forms and generic responses, which makes it almost impossible to reach a real person!

If anyone knows an official and verified Costco.com email address or other way to contact their support team directly, please share it here. I just want to get my refund and resolve this issue properly.

All the info on the website and order details said that installation was included on a over the stove microwave. I paid more for it because of the install. Were old and have a hard time doing these things anymore. They delivered the oven and refused to install it. I'm not blaming the delivery guys they were nice, but the online site. I received a call from them this morning and he said they are trying to get this changed online but no luck yet! Sorry I have written and produced websites most of my life! It's not that hard guys... this is down right lie, you can do better...I would upload an image of the info on the site but no images here

I placed a large order, over $1,000, in November of 2024. It did not arrive, but Costco said it did. I sent them everything they asked for to show it didn't arrive, except for a picture of my house which I couldn't do because I had moved by this time 500 miles away. They also wanted me to file a police report which, again, I could not do because I had moved so far away and the report had to be filed in person. The bank refunded me the money I had spent, and then Costco came after me to pay them back the money the bank had returned to me. I did everything. I called Costco, called the bank, and nothing helped. They demanded their money back and hounded me for it. In October of this year, I had had enough and paid them the money, over $1,000 for an order I didn't receive, just to get rid of them. By this time, they had put me into collections. If you purchase from this company and your order does not arrive, you'll still have to pay them. When my membership expires later this month, I will not be renewing as the treatment of their customers is not okay with me.

We have been a Costco member for over 25 years. We got the executive card “thinking” we would get better service…I WAS WRONG!!!
I purchase a Mac book online through Costco and it turns out it’s a DUD!!! I have gone to the store to explain I have been unable to log into it at all…I have contact their customer service -no help. I have gone to the store…no help. I have taken every step ‘each person directed me to”. I KNOW about the 90 thing, I have just this month tried to use it with nothing happening.
We have been in family emergency mode and this was my first attempt to try and log into to this. I asked about this being an EMERGENCY situation type. I have pretty much been hung up on in short. I just wanted it replaced or refunded but I can see from other comments that Costco is yet another company that doesn’t do anything for their customers in my situation.

It's impossible to get to Customer Service unless you have a specific purchase.

BEWARE using Instacart for delivery at least in Tulsa.

More than once I have been "ghost shopped" only to have my order dumped as its to be delivered. As a disabled person the service made an immense difference until greed took over. Maybe my order wasn't large enough. Maybe my tip was not to their satisfaction.

This is an ongoing issue that Instacart brushes off so I can only believe this behavior is condoned.