Costco Wholesale Reviews 2,905

DOES NOT SHIP TO MEMBER'S HOUSES THAT ARE NOT IN THEIR SHOPPING AREA!!! I AM A BUSINESS MEMBER AND JUST WASTED AN ANNUAL MEMBERSHIP FEE!!!!!!!!!!!!!!!!!!!!!! SAM'S CLUB DOES DELIVER TO OUT OF AREA MEMBERS!!!!!!!!!!!!!!!!!!!!!

Not allowing some members to go the first hr Costco is open is ridiculous. I just watched you turn away 3 different families because they were members but their shopping time didn’t start till 10am… they’re trying to force you to upgrade your membership just to shop when they open. I hate businesses that do this stuff.

I bought a set of tires at Costco 10 months ago and get the road hazard warranty with my tires. I hit a rock last week and blew a tire out. It took Costco 8 days to get my tire in. I called around 15 times to check on the status and they never pick up the phone in the tire center. This is my 3rd time experiencing this type of customer service from their tire center. I had to drive up to the warehouse 3 different times to finally find out that my tire was in, yet nobody called. The customer service guy had to go through a stack of 20 pieces of paper to see if my tire had arrived, even though this is the 21 century. Lastly, they couldn't get me in to change my 1 tire until later this afternoon. The entire change would probably take 10 minutes. This is some of the worst customer service that I have ever seen from any type of tire company. I think Costco needs to decide whether they want to be in the tire business or not. For a company that I overall really enjoy shopping at, this has been a horrible and very costly experience for me. It has left me without a car to drive for 8 days, because of how unsafe it is to drive a car with the emergency donuts.

A long long slide down the slope for Costco. They used to be known for quality and value. No longer. They must think that consumers are blind and stupid to serve poor products. Example 1. They used to have a center cut thick bacon. No longer. The bacon is thinner and fattier. Example 2. They used to have great tire prices, rarely matching service. Now? Haven’t gone to Costco tires for 6 years since I can find the same brand cheaper elsewhere with more quality of service.

Pet Meds pricing at Costco is insane!
One month supply at Costco= $89.00 Member Price

Same med per month at WalMart= $14.95

Costco is a rip-off for pet meds in their pharmacy Dept!

Costco, a store or an affiliate has hired a spam marketing company sending email from URLs such as
poelmanschoenan.shop.

When contacted, Costco was not able to connect me with the Marketing Department so they can address the issue. In fact, Costco employees didn't even seem to care about the bad reputation that these emails may be causing.

Shameful and disgusting.

Although I would rate Costco prices well, their telephone customer service is absolutly terrible whether at Thurrock or on the central number. The Thurrock number just cuts you off after a few minutes of holding. The central number just keeps you holding until you give up! Unfortunately this happens whenever I try to call them, not just on this occasion. It appears that they are trying to force customers to use chatboxes by having inadequate numbers of staff. They are putting Costco's convenience above customer satisfaction. In future, I will probably make purchases at slightly higher prices from other outlets so that I can get a reasonable level of customer service.

always good value for items. they need to label country of origin on the item on front not back

I love Costco however the other day I wanted to buy water from the machine in Epping and it said Card Only, it took me ages trying to buy 3 bottles of water for 50c each and had to use my card 3 times @ 50c. How ridiculous is that. Obviously Costco (being American) is pushing hard for digital money thus Figital ID. Also the fact that they make you buy food from the restaurant using only card is stupid and wrong for people who can't use them. I will not be buying food and water with my card again.

Really disappointing.

Fair enough I have the individual membership, but I went to customer services to ask for a one early entry as I explained I have a 3 hour journey home and this was the last store on my journey as Costco don't service the East of the country, and they out right refused. Wouldn't even acknowledge my situation.

I said I would go grab a drink from the cafe and wait until my time. They said I can't even be in the store and had to leave. Disgusting towards members!!!

I go in this store or Birmingham once a week and have done for a while. I challenge them to look at my entry records.

So now I'm sitting in my car for an hour, in the rain, thirsty, because they have absolutely no leniency on extenuating circumstances and complete disregard for their customers comfort. Very poor of Costco and their paid memberships!!!

This review is not for the store itself, but for the Costco warehouse phone app. I'm very irritated, as the Costco warehouse phone application is no longer compatible with my 8 year old Android smartphone. I tried looking for the same warehouse deals online from what I knew for certain was listed on the warehouse phone app, and these deal do not appear online. This is quite frustrating, as I now would have to buy a new phone just to get access to the Costco warehouse app (which I will not do). Please fix this asap, as browsing the deals on the phone app are the only thing that drew me into your store since I do not live close to it.

Very disappointed with the service and delivery experience.

I ordered a laptop from Costco.com because I urgently needed it for my studies. The website showed a specific delivery date, and I chose Costco for that reason — to receive the item on time.
However, I was never informed that there was an issue with the shipment. Only later did I receive an email stating that there was a “system error” and that my order would be delayed by about a week and a half.

Because of this mistake, I did not receive the laptop by the date that was extremely important for my school work. Instead of a sincere apology, the message was written in a way that made it seem as if I should be grateful that a replacement order was being created — even though the problem was entirely caused by Costco.

This is a very strange and disappointing approach to customer service, especially for loyal customers. The situation caused significant inconvenience, and I expected much more responsibility and transparency, especially when it comes to essential items needed for studying and working.

I hope Costco takes cases like this seriously and improves communication and accountability regarding delays. As of now, I can only say that this ordering experience was extremely frustrating and disappointing.

I ordered an LG 5.5 cu. ft. Top Load Washer from Costco with a scheduled delivery window of 3–5 PM. Over the course of the day, I received three calls pushing the delivery later, only to be told in the end that it wouldn’t arrive at all. The next day, a representative informed me the washer was never even on the truck, meaning there was no way it could have been delivered despite the repeated “updated” arrival times.

Costco processed a refund, but the misinformation, wasted time, and complete delivery failure were extremely frustrating. I expected better communication and reliability for a major appliance purchase.

I have tried them twice for ordering electronics, don't rely on them as they outsource is to product care who haven't got a clue and are useless just like costco. When you complain they come back with generic responses. Try John Lewis they are much better and provide a proper customer service.

The good news is that there is a kind built in English version, but it's just (poorly) implementing machine translation, and it often gets in the way (e.g. trying to translate individual words on roll-over that are already showing in English). My executive membership had expired and I wanted to make an online order while creating a normal (non0executive) membership, This is purposefully made to be impossible. Once they get you into their scam program, they make it as hard as possible for you to leave. It should be as easy as letting me choose an account type in the renewal step; it's literally just adding a membership item to the cart, so it could just let me add a different type of membership. But, as a policy, they don't do that, because they are evil and predatory and have purposefully decided to scam people for a few thousand yen instead of providing decent service.

I had a fantastic experience with the team at Costco! The staff was incredibly helpful, making the whole visit smooth and enjoyable. You really can't beat their prices, and I was impressed by how easy the ordering process was. Highly recommend for the great value and excellent service.

Complete fake site. Chinese ofcouse so don't expect anything.
They say delivered but it's all lies.
And Facebook approve these scammers. Facebook are just as bad in ripping people off 😡

I shop at Costco pretty regularly and my orders usually arrive on time. Returns are simple and customer service has been helpful whenever I had a question. Overall a smooth experience.

Disgusting prejudice management team! This review is specific to 1401 Mall Drive N Chesterfield, Va 23235!! This review is is regarding racial injustice, condescending insults, rudeness, trifling and adolescent behaviors by the management team at this location! A family member was employed with this company and had the worst experience ever in a very short period of time! He was verbally attacked on the floor by a nasty female who later lied stating she was a manager (when clearly she wasn’t)! She refused to provide me with her name when I called to complain about the way she spoke to him and LIED to upper management stating I threatened her! No you trash!! I called because you attacked a youth and you refused to give your name..and when you asked what was the issue about I asked for the managers name.. you said I could speak with Peter or Josh.. then you asked what was the issue in reference to then I said it’s in reference to you! You are the problem!! But you lied and said I threatened you!! Great thing about recordings.. I ALWAYS record my calls especially when I know I’m dealing with a low life! To the big fat hippocampus who pulled my son in the office to argue with him about me then told him he was terminated because he pulled out his phone while recording you today.. you are also a liar! A piece of trash! Attempting to intimidate someone! You should be ashamed! ANYONE can record at anytime they choose to!! That was his protection! You got mad because you wanted to continue being a B!tch and he didn’t let you!! You guys disgust me! You are a bunch of red neck, trailer trash, prejudice, losers! Instead of setting an example for the youth you chose to be the big, huge a$$holes that you are! You have no right to attack people! You have no right to be rude to them! You are expected to be professional at all times and when you don’t offer respect… you don’t get any! Go straight to the hottest part of hell!!

I am formally expressing my dissatisfaction with how Costco has handled the warranty on my TV purchased in 2019. At the time of purchase, I was informed that the TV included a 5-year manufacturer warranty plus an additional 2-year extension when purchased using the Costco credit card, for a total of 7 years of coverage.

When I recently contacted Costco regarding this warranty, I was transferred to the warranty department and spoke with a representative named Regina. Regina explicitly confirmed to me that my TV was covered for the full 7 years. Based on her confirmation, she instructed me to proceed through Allstate to begin the claim process. My documentation was submitted, and I received written confirmation from Allstate acknowledging receipt of my information and stating they were locating my protection plan and account.

I then received additional emails from Allstate confirming that my account had been located and instructing me to complete setup online. However, when I attempted to follow their instructions, their system would not allow me to proceed as directed.

When I called Costco again for assistance, I was told by another representative, Saville, that Allstate was not my coverage provider at all and that I instead needed to contact Citibank. This directly contradicted the instructions I had already followed under Costco’s guidance and after Regina’s clear confirmation that the TV was covered for seven years.

After being bounced between multiple parties with no resolution, I finally spoke with a Costco manager named Christine, who informed me that my TV is not covered and that I am fully out of warranty. This directly conflicts with what I was previously told by multiple Costco representatives, including a clear confirmation that my warranty was valid for seven years.

This experience reflects a complete breakdown in internal communication, accountability, and customer advocacy. I have been sent through multiple departments and third-party companies with no consistent answer, no ownership of the issue, and no effort toward resolution. This is not the level of service expected from a company that markets itself as consumer-first.

As a result of this experience, I no longer trust Costco’s warranty representations on major electronics purchases. Being told one thing at the time of sale and again by a warranty representative, only to be denied coverage when the warranty is actually needed, is unacceptable.

I am requesting an executive-level review of this matter and a formal resolution. At minimum, Costco should honor the 7-year warranty that was clearly represented and confirmed, or provide a written explanation for why it is now being denied after repeated confirmations that it was valid.