Costa Reviews 

Costa Coffee – Metz Way, Gloucester GL1 1AH

For at least the last six months, one of the two customer toilets has consistently been out of service. As a result, the remaining toilet is often left in a poor and unhygienic condition, with urine frequently left on the seat. Given the volume of customers using the facilities, it does not appear that the toilets are being deep cleaned as regularly as they should be.

The air conditioning also seems to be permanently out of order. On numerous occasions, I've entered the store, asked whether the air conditioning was working, and when told it wasn't, I've simply turned around and taken my business elsewhere.

What concerns me most, however, is that this situation appears to be accepted as normal. It's uncomfortable for customers, but I find it even more concerning that employees are expected to work in these conditions, particularly during heatwaves and other hot weather. With large floor-to-ceiling windows making up much of the shop frontage, the indoor temperature can become extremely uncomfortable.

Both the toilet facilities and the air conditioning issues have been ongoing for far too long and need to be addressed.

Good iced Americano and BLT sandwich at Tesco Fishbourne. Great service with a smile, clean tables and relaxing enough to do some journal planning for the week.

I went to this specific Costa in Unit 3, Cheetham Hill and staff was absolutely amazing. I could not decide on wat drink I ll like to have and the staff member called Taiman and Nitin were so helpful to describe and explain according to my preferences. Would recommend that particular Costa cafe to everyone. Don’t forget to ask for Taiman or Nitin to get recommendations for drinks according to ur taste. Thanks

Costa in tesco halifax king cross staff are super friendly and very quick with service especially a lovely young man called Louis

Went into costa in Heanor. What a lovely place. Nice friendly staff, nice and clean and lovely coffee.

I was shopping in the retail park in Pegasus Way Friern Barnet and I went into your coffee shop. I needed a coffee and a gluten free snack, the young lady that served me Reema couldn't have been more helpful. Made the entire experience special.

Crap service !

Just had a cup of black tea that cost £3.45 ( basically just a teabag and boiling water in a paper cup) I requested for an additional cup so I didn’t burn myself while holding it. The man said no mate that’s an extra £.10 or just gave me some tissues and walked away.
Costa at Grantham Services
Being a regular customer, I must say service is usually exceptional, but when you are exhausted that is just taking p…..s.

Went to Costa western Ave Tescos- drink was nice , the ladies at the counter were too, but the points did not add on the app, we had 3 drinks ordered. I heard the beep that it has gone thru, but checking now , it wasn't there. Please do better.

Great service this morning at East Dock Road in Newport, friendly staff and first class service especially from ‘Frayer’.
A pleasure to visit!

Visited Costa in Windermere recently… I ordered two ‘small’ coffees and two millionaire shortbread’s….. I didn’t pay attention to the cost (my fault) it was £15.55

What a rip off, the coffee was ok the millionaire shortbread was dry as old sticks..

Staff were friendly but the place was scruffy and dirty tables

I get sick of these places ripping off the public with sub standard food, crappy environment and overpriced food

Will avoid this place on next visit

Dear Costa Coffee Management,

I would like to make a formal complaint regarding the behavior of a member of staff at your Costa Coffee branch at Clapham Junction Station, Platform 9.

Today, I visited the store and was spoken to in a rude and disrespectful manner by one of your employees. Unfortunately, this is not the first time I have experienced this. Every time I visit this branch, the same employee has the same unfriendly and disrespectful attitude.

As a customer, I expect to be treated with courtesy and respect. There is no excuse for repeatedly speaking to customers in an unprofessional way. This behavior reflects poorly on Costa Coffee and creates an unpleasant experience.

I kindly ask that this matter be investigated and that appropriate action be taken to ensure customers are treated respectfully in the future. I hope to see a positive improvement in the service at this location.

Thank you for your attention to this matter.

Just been in the Costa at the Ashford Outlet centre. The staff are the happiest I’ve ever met. Service was great as well, couldn’t fault anything.

Went to speke Costa ,got served by staff called jack ! He is a really good staff member to keep ! Lovely friendly attentive polite young man .
He stands out by far .

The Costa at QE Hospital Woolwich is not Disabled friendly, there is no room for wheelchairs in their cafe area, being a hospital you would think they would have put a bit more thought into the layout etc

Bought coffee and pan au raisin at 8.30am. at Royal Surrey Hospital. Pastry was dry and tasteless. Staff assured me it was fresh. Costa web feedback didn't work. I paid for an inferior product and would not waste my money again. Costa needs to review supplier.

The coffee here has changed drastically! It’s not nice it’s like getting a cup of milk. Years ago it was really nice and I would go often. But it’s a waste of money £5 for a cup of milk!

Very disappointed with my recent visit to Costa Coffee. You never have the drinks available and you're stores never tall costumes that you ran out until you get to the tiles For the price you pay, I expected much better quality and customer service. Unfortunately, this experience has made me think twice about returning. I hope improvements are made in both service and cleanliness.

We go to Feltham Costa on a regular basis and we always have amazing service the team are very friendly and very helpful and genuinely a wonderful bunch of people we love coming to socialise with our friends and will definitely only come to this store