Costa Reviews 

Great coffee, great staff

You get asked if you are staying inside or taking away, for the last 3 times we have visited, the order is mixed up and we receive the opposite of what we have asked, a couple of the workers also have an attitude when explaining the mix up.

Hi everyone I'd like to point out to people on hear that some of the staff have written there own reviews on hear and pretend to be customers when they are the staff just so they can make it look like some of the good reviews are genuinely good. I have had information handed to me for this problem. Please save your money and go somewhere else if you can.

"I used to love popping into Costa as a proper treat, a little break to take time out for myself. But I have to say, it’s just not a pleasant experience anymore. Like everywhere these days, we seem to be getting less and paying more—and Costa has gone downhill big time. Everything’s far too overpriced, and the customer service is honestly terrible; the staff wouldn’t even look me in the eye while serving me, not a single thank you for my custom, and they were so rude especially at the Clacton branch. On top of that, the place is really in need of a thorough clean! I won’t be going back, which is such a shame because it used to be so good. If I’m going to spend my hard-earned money on something nice, it certainly won’t ever be at Costa."

I have been a Costa member for years. I had ONE bean left on my account but had`nt used my membership for one year because I have`nt been able to afford to buy a cup of Costa coffee because I had been unemployed for a year. I have ZERO beans now! How cruel to take away my one bean just as I have gotten a new job and can afford to buy coffee again soon!

Slow motion service every single time. Lucky if you are even acknowledged. Very odd staff, seem to have an attitude based on a lack of rudimentary social skills.

Awful

The staff were excellent and the service was very good. The drinks and the food are good.

It was so gross. Never go there. It's overpriced and does not even provide nice service. It's slow, and it took 20 min for my food to come. NEVER GO THERE!!

M.P.F

Discussing!!!
Had cheese&ham toastie and it was the cheapest square ham and cheapest cheese and cheapest bread. Never again!!!

Ordered a latte in a cup
Can hardly taste the coffee looks like one shot only !!!
Over£4 what a swiz
Find me a Nero at least you can taste the coffee

I asked for an ice-latte and it came FREEZING cold! Not only this, but my son requested a frozen smoothie, and was given a stodgy kiwi and mango smoothie. It represented a sore slapp to the face and is now having serious and horrible brain freeze. Ryan Trahan said only to go to Starbucks now and I think I'm going to go there next time.

Really poor customer service. I was over charged on a visit and the atitude of the person serving me was poor. No matter how i explained the issue to customer services they did not get it. I have the same Breakfast deal from multiple costas all at the same charge. This particular time I was over charged. They weren't having it. I spend a lot of money in Costas. Never again.

Coffee ok tables all full of cups trays half finished food and given spoon supposedly cleaned minging in speke costa inside next. Most of staff hiding in back room

I recently visited Costa in Walkden and I will not be returning. It was early, only one person on the till, dirty tables unclreared,had to ask for a cloth to clean stains on our table and the furniture is so dirty and stained it looks disgusting. I did email Costa but no reply.

Went to the Penzance store with family attitude of menber of staff was terrible because I had my very small cavapoo on my lap and was told he must go on the floor the customer service was awful and even said to another customer it's been so busy and my blood pressure is going up! So sad to experience such service as were regulars of this store but sadly not anymore beware dog owners you will get told off and yet they now welcome dogs. Only saw regional manager a while ago who with her
team visiting who had no issues

I love Costa Coffee because the workers there are always polite, prepared to help and actually speak clearly, unlike in Starbucks. However, sometimes I find the drinks are a bit too hot and burn my tongue and the frappuccinos don’t have as much flavour as Starbucks. The atmosphere is cozy and warm, I love the red as the colour of the store.

Costa at Ashchurch near M5 J9.
I grew old waiting to be served, one girl was busy wiping her nose on her hand. I was completely ignored for ages, the place wasn't even busy. Finally got some service, £8 for 2 small coffees! By the time I got it back to the table it was near cold.
Awful service, awful attitude and damn awful coffee.

The gluten free toasted sandwich, although on a preset timer was over-cooked and I couldn’t get my teeth through one side of the sandwich. The girl who served was most apologetic and very polite and not related to this complaint in any way, but from out of nowhere came this stroppy server with an attitude as big as her mouth. She reiterated it wasn’t their fault and the sandwich was on a timer and for contamination purposes had to be cooked in a bag! Why she felt she had to put her twopenneth in when it was nothing to do with her was beyond me! Having been Coeliac for many years I completely appreciate the contamination rules. What I didn’t appreciate was how rude and condescending she was. She even had the audacity to roll her eyes at me when I questioned her attitude! To be honest had she have kept her huge mouth shut when it was absolutely nothing to with her, that would have been the end of it. I’d have left and put it down to experience.
Where do you get your staff from? This person is most definitely not fit for purpose and needs to enrol in a customer service skill course.
As I have an electric car, I always go into Costa Copcutt for a coffee and something to eat whilst my car is charging! Well not any more!! I’ll go and buy a sandwich from the Sainsbury’s Local there, which will be much cheaper and probably far more tasty! What’s happened to you Costa? You used to be such a caring, customer-focused company!! I’m appalled at what you’ve become!! I used to be a big Costa fan!

Ask for a dry cappuccino came like a latte why is so hard to make a proper cappuccino when on the wall is the instructions for all the drinks they make
Costa a rubbish

20 mins waiting on drive true and there is no one to serve me