Corsair Gaming, Inc. Reviews 

A controller I got from Corsair doesn't work as advertised and they've simply been stalling me for over four months about it. They've given no information about what they're doing to resolve the issue, just "This investigation on this is still active" over and over. I sent videos, I sent log files, I shipped back the controller for them to take a look at and then received another one with the same issues.

They even had me believe that I was waiting for a controller to be tested by them first and then shipped to me - then they went back on that. In their own wording:
"I can certainly look for a way for one to be tested and then to be shipped to you." (two months ago)
"In regard to having a replacement in a RMA checked before shipment is not an available option." (today, after I asked again about getting a replacement)

Either their controllers don't work at all - and I'm being stalled until they fix the bugs instead of being offered compensation, or they simply have no semblance of customer support and can't send me a tested working model of a controller I paid $350 for.

I've been given no solution other than to keep my non-working controller and wait for the results of an investigation with no ETA or transparency. I don't even know if they've looked at the first controller I shipped to them and tried to find the cause of the issue or if they're just hoping I lose patience and move on with my life.

Never have I had a less professional customer support experience, especially for a product at this price from a company of this reputation. I feel disrespected and blatantly stalled.

EDIT (June 12, 2026): Corsair has confirmed a firmware fix for my issue is in testing; thank you to the senior support specialist who reached out to let me know. However, it shouldn't take a public review and 4 months of waiting to get a hint of a resolution, so I'm leaving this review at 1 star. Will update when the firmware is available

I wanted to purchase a spare front glass for my Cosair 3500X Case because i accidentally dropped it while changing the CMOS battery of my motherboard but i couldn't purchase it because there was no shipping to Mexico, so i contacted Corsair customer support for help and they ¡just send me a free spare!

Fast and precise response from Matthew B. from Corsair Technical Support, i really appreciate the excellent attention.

Getting a replacement part was very fast and I'm very glad to not have to take apart my pc. Mel was quick to respond and very helpful through the whole process!

The side panel from my pc tower broke into pieces, asked for a possible replacement to buy as the model is discontinued. They offered to send me one directly. Thank you very much, and thank you Matthew for your aid!

Andrew Freeman helped me, he responded fast and with diligently compared to other company’s support centers. He also solved the problem I had with a broken glass panel of the just-unpacked 3500X. I would recommend again Corsair to my friends, and I will honestly. 10/10 experience :)

After 7 years one of my DDR4 sticks showed errors in memtest86. Went smoothly through the RMA process and a replacement kit is being sent.

I was assisted by Raton S. I described an issue I had with failing older hardware, specifically failing blue LEDs on older RGB fans. Even though the hardware was outside of the warranty period, Raton took the time to email back and forth to make sure we could come up with a solution. Raton ended up giving me a courtesy replacement for 3 fans, and took into account how I highly value keeping all my hardware controlled by iCUE. 5 out of 5 stars for Raton S, as they went above and beyond.

John from customer service was really nice!

The customer support is out of this world, 10/10 would recommend.

Fast, easy, solved the problem borderline effortlessly

I am absolutely amazed at what this company has done for me to rectify my dilemma, and I most certainly did not expect to be treated so kindly. I am here to say Corsair has the best customer service I have ever encountered. It is a testament that there are still good, honest people who care. They are now my preferred go-to computer store and as I am retiring soon, I will be doing my next new build (my third, my first one lasted me 15 years with regular cleaning and updates, second one still gaming at full capacity). So, on a final note, good-bye to New Egg......Hello Corsair!

If you're spending REAL money, turn around and RUN.

First and LAST time customer.

I planned on spending $20k and I swear I couldn't beg them hard enough to take my money. Absolutely horrendous experience.

I was shopping for a new pre-built PC that could double as a gaming rig but have enough RAM to run lightweight AI workflows. The one that caught my eye was the VENGEANCE i8300 Gaming PC: Intel Core Ultra 9 285K, GeForce RTX 5080, 64GB DDR5, 4TB (2TB/2TB) M.2 SSD, Win11 Pro.

I bought 2 (I'm starting a business and need 4 total, and the sale was 20% off) because with those specs at that price, it was a steal. I also picked up 2 Xenon screens separately. Honestly, I landed on their site because I was trying to buy the Xenon screens, but then I stumbled on that pre-built at that price with those specs and thought, holy shit, this is my new PC provider for sure. Great products (from the looks of it) and great pricing.

I dropped around $600 on the small Xenon screens and then $8.5k+ on the 2 PCs. I figured I'd order the other 2 over the Memorial Day weekend when they might have even bigger sales on bigger PCs.

Then things fell apart.

When the Xenons arrived, only one was in the box. They claimed both were shipped, but when I asked for the SKU, they literally only listed one on the invoice. There is no way two were sent.

While that nightmare was unfolding, they cancelled my PC order over some fraud flag (kind of understandable since it's a new business card, but we should be good now, right?). They told me the only fix was to switch workstations and reorder the PCs, even after I spoke to multiple reps and verified it was a legitimate purchase.

Fast forward: days after my one lonely Xenon arrived, they still haven't shipped the missing one. And lo and behold, they sent me another cancellation, this time for the SECOND PC order they specifically walked me through creating.

Horrible service. All bots. You can't get a real person on the line, even when you're trying to spend up to $20,000. If you're spending the big bucks, this is NOT the place.

Trust me and save yourself the headache.

Guys, this is the company you need. Let me set the context: I accidentally broke my tempered glass panel and got in contact with the Customer Care team. I opened a ticket asking for that spare part and, of course, the bill. Little did I know that the glass panel was discontinued.

First, Mel H. helped me with the initial steps and the information they needed from my side. Then Gabriel C. was the one who processed the request. After a few exchanged messages, I discovered that the part was no longer available — BUT Gabriel decided to continue with a one‑time courtesy replacement for free.

I cried tears of joy because this has been THE MOST KIND thing someone has ever done for me. They have earned a new lifetime customer. From my point of view, this level of kindness in a company is impossible to find nowadays, so I’m going to be 100% loyal to them, regardless of whether it’s expensive or cheap for me.

Thanks to the entire Customer Care Support team — and to Blake B. as well!

Faulty, used mouse was sent to me that is broken and non functional

Corsair Customer service is really really good and helpful.
Thank you sir Andrew Freeman!!!

The AI on the corsair website was appalling and sent me round in a vicious circle, but once I got to deal with a human, who requested video evidence if possible of the power supply not working, then the process was smooth and the RMA went without a hitch. Overall the customer service was perfect, with both great service and an excellent solution.

Had to contact support about a mouse wheel problem (under warranty), the process is very straightforward and the representative who had my case assigned to was perfectly competent,

Andrew Freeman was extremely responsive and helpful I received my replacement part in a timely manner, couldn’t be more satisfied.

"I want to express my sincere appreciation for the amazing RMA service. I sent my K100 Air keyboard back for a replacement, and the entire experience was flawless—from the prepaid shipping labels to the quick processing update. Corsair truly stands behind its products and values its customers. Thank you for the quick and excellent service!"