Corsair Gaming, Inc. Reviews 

I had an excellent experience with Corsair support.

My RM1000x power supply started having issues after many years of use, and the support process was smooth from start to finish. Matthew B. was extremely helpful, professional, and responsive throughout the entire case. He took the time to review all the information I provided, answered my questions, and guided me through every step of the warranty process.

I've been using Corsair products for years, including power supplies, RAM, keyboards, and headsets, and this experience has only reinforced my confidence in the brand.

A special thank you to Matthew B. for his outstanding support. He made the entire process stress-free and was a pleasure to work with.

Highly recommended.

Well for one, the product was not replaced due to apparently being "discontinued", EVENTHOUGH it still appears on your web page
Second: I asked a few questions to which NO ONE replied. It's like robots are handling my situation.
Third: Phone number for corsair support appears completely useless since all I get is answering machine options and deference to the web page at every turn.
Edited 20260609
Another messed up site here too. No option for me to reply.
Here is my ticket # 2009005219

Amazing support in getting a replacement glass for a brand new Corsair 6500 build; broke during build. They quickly sent me a new one no charge 😍

I would like to highlight the excellent customer service I received during my RMA process. From the beginning, Andrew was very clear, helpful, and professional in explaining each step, which made everything much easier to understand.

Even though my case was not a standard one, the team showed flexibility and a great willingness to help. The instructions were precise, and the follow-up was quick, which is something I truly appreciate in situations like this.

Overall, it was a very positive experience. This is a great example of what customer support should be like. Many thanks, especially to Andrew, for his support throughout the entire process.

Clear and fast communication, thoughtful and proactive, and we arrived at a good solution.

Andrew Freeman from Corsair gave clear guidance in assisting me through the warranty replacement process. I was very pleased to be dealing with someone who I presume is a human rather than a chatbot, due to providing thought-out responses to my queries and coming across as professional and knowledgeable rather than cloying or overly script-driven, as I've experienced with other vendors named after a Brazilian river.

Excellent customer service from Andrew Freeman at Corsair. My product was out of warranty, yet he still arranged a free replacement as a courtesy. He was professional, helpful, and kept me informed throughout the process.

It’s rare to see this level of support, and I truly appreciate Corsair standing behind its customers. A big thank you to Andrew for going above and beyond. This experience has strengthened my trust in Corsair, and I will gladly recommend their products to others.

The staff were great. Service great and fast. Replies as well. I am very happy with the service and customer service

Needed a replacement side panel for my 4000D, Matthew B from support really came through for me. Big thank you to Corsair and Matthew, will definitely be sticking with this brand going forward.

We are very grateful to the Corsair team for their assistance in resolving the issue with our case's front panel. Even though it wasn't possible to replace it, they offered us a much better alternative.
Our assistant was Matthew B. !!

A few weeks ago, my PC stopped working. Only one LED on the motherboard was lit, but everything else was dead. After some testing with other components, I also tested the CORSAIR RM1000x power supply, following the online instructions. The PSU only had a service voltage of 5V, but everything else was still off. Since the warranty was still valid, I requested a replacement, which was granted after some discussion with Andrew Freeman, who was immediately understanding and helpful. A few days ago, the replacement PSU arrived, and I was able to use my PC again.
A few weeks passed between ticket opening, handling time, and parts shipment, but fortunately, I had another PC available, which allowed me to continue working and didn't force me to buy a new PSU.

A controller I got from Corsair doesn't work as advertised and they've simply been stalling me for over four months about it. They've given no information about what they're doing to resolve the issue, just "This investigation on this is still active" over and over. I sent videos, I sent log files, I shipped back the controller for them to take a look at and then received another one with the same issues.

They even had me believe that I was waiting for a controller to be tested by them first and then shipped to me - then they went back on that. In their own wording:
"I can certainly look for a way for one to be tested and then to be shipped to you." (two months ago)
"In regard to having a replacement in a RMA checked before shipment is not an available option." (today, after I asked again about getting a replacement)

Either their controllers don't work at all - and I'm being stalled until they fix the bugs instead of being offered compensation, or they simply have no semblance of customer support and can't send me a tested working model of a controller I paid $350 for.

I've been given no solution other than to keep my non-working controller and wait for the results of an investigation with no ETA or transparency. I don't even know if they've looked at the first controller I shipped to them and tried to find the cause of the issue or if they're just hoping I lose patience and move on with my life.

Never have I had a less professional customer support experience, especially for a product at this price from a company of this reputation. I feel disrespected and blatantly stalled.

EDIT (June 12, 2026): Corsair has confirmed a firmware fix for my issue is in testing; thank you to the senior support specialist who reached out to let me know. However, it shouldn't take a public review and 4 months of waiting to get a hint of a resolution, so I'm leaving this review at 1 star. Will update when the firmware is available

EDIT (July 21, 2026): Still no firmware update, and I'm hearing other people are having the same issues with the controller. They're finally letting me ship it back for a refund at least. Don't buy from Corsair; they are happy to sell controllers that they know don't work and it's a real hassle to get your money back.

I wanted to purchase a spare front glass for my Cosair 3500X Case because i accidentally dropped it while changing the CMOS battery of my motherboard but i couldn't purchase it because there was no shipping to Mexico, so i contacted Corsair customer support for help and they ¡just send me a free spare!

Fast and precise response from Matthew B. from Corsair Technical Support, i really appreciate the excellent attention.

Getting a replacement part was very fast and I'm very glad to not have to take apart my pc. Mel was quick to respond and very helpful through the whole process!

The side panel from my pc tower broke into pieces, asked for a possible replacement to buy as the model is discontinued. They offered to send me one directly. Thank you very much, and thank you Matthew for your aid!

Andrew Freeman helped me, he responded fast and with diligently compared to other company’s support centers. He also solved the problem I had with a broken glass panel of the just-unpacked 3500X. I would recommend again Corsair to my friends, and I will honestly. 10/10 experience :)

After 7 years one of my DDR4 sticks showed errors in memtest86. Went smoothly through the RMA process and a replacement kit is being sent.

I was assisted by Raton S. I described an issue I had with failing older hardware, specifically failing blue LEDs on older RGB fans. Even though the hardware was outside of the warranty period, Raton took the time to email back and forth to make sure we could come up with a solution. Raton ended up giving me a courtesy replacement for 3 fans, and took into account how I highly value keeping all my hardware controlled by iCUE. 5 out of 5 stars for Raton S, as they went above and beyond.

John from customer service was really nice!

The customer support is out of this world, 10/10 would recommend.