Convey Law Reviews 

8,316
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently note that the staff provides exceptionally helpful, friendly, and prompt support throughout the entire property buying or selling journey. Consumers truly appreciate the clear communication, professional expertise, and reassuring guidance provided by the team from start to finish. However, some people mentioned that communication could occasionally be slow, making it difficult to reach the right person when needed. A few other people also felt that response times fell short of expectations and experienced frustrating delays during busier transaction periods. Reviewers also noted that online systems or paperwork requirements sometimes required additional follow-ups to resolve.

What people talk about most

Service

People report positive experiences with service, highlighting efficient communication, helpful staff, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as responsive, helpful, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt communication and regular... See more

Customer service

Clients share positive opinions on customer service, highlighting responsive and supportive agents who... See more

User experience

Customers report positive experiences with user experience, noting that the overall process was smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we have received from Jodie has been phenomenal. Weekly, often more, updates on every step of the way. Helping with so many queries along the journey with our sale from all parties involve... See more

Company replied

Rated 5 out of 5 stars

Convey Law have been great and we've had a pretty smooth experience, Jasmine Jones has been in contact with us often and any help we needed or questions she has replied promptly and clearly. The only... See more

Company replied

Rated 5 out of 5 stars

We instructed convey law, 6 weeks into a purchase as our old solicitor hadn’t even begun work. We were assigned Hollie, and Yanny. Every single Wednesday we were updated, emails answered promp... See more

Company replied

Rated 5 out of 5 stars

I am writing to say a huge Thank You to Maryam Begum for her incredible support during my recent property remortgage. She made the intire process smooth, clear, and stress-Free. I really appreciat... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services

Written by the company

Convey Law is an innovative, award-winning and industry-leading specialist and nationwide conveyancing legal practice. Our philosophy is to be the very best at what we do and to exceed client expectations. We are regulated by The Council for Licensed Conveyancers and sit on the Board of Directors of the Society of Licensed Conveyancers. We have fine-tuned our revolutionary IT systems and procedures to provide the best possible conveyancing service for our clients. Every client is looked after by a dedicated, specialist Conveyancer, ensuring a personal, consistent and professional service. We look forward to working with you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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Replied to 71% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(8,316)

1,186 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend!

We recently sold our property and Convey Law supported us through the process. We were very happy with the service they provided, Sophie and her team were always there to help and offer guidance whenever needed. The process was smooth and efficient, would recommend!

26 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Can't fault the service

Can't fault the service. My conveyancer Kiran was very responsive when I asked questions and she very proactive at moving things along. I was never waiting on these guys during the whole process. The price was competitive too. Would definitely recommend.

25 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 4 out of 5 stars

Lauren Forbes

Lauren Forbes, my Conveyancer, provided a fantastic service and I would highly recommend Convey Law to friends and family.

26 August 2026
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 1 out of 5 stars

Unfortunately we do not recommend

Unfortunately, our experience handling the purchase of our house was far from what we expected. Throughout the process, there was a significant lack of communication and we had to chase for almost every piece of information. When we did receive responses, they were often vague and omitted important details.

We provided all the requested paperwork at the very beginning of the process, only to discover towards the very end that it had not been properly checked. This caused unnecessary frustration and made an already stressful process even more difficult.

What was particularly disappointing was that we often received more useful and timely information from the estate agent, M2, than from our own conveyancer.

It has now been over a month since we finalised the purchase, but unfortunately the experience has left a bitter taste. Buying a house is a major life event, and we believe the process could have been handled very differently, with better communication, attention to detail, and a more proactive approach.

Sadly, based on our experience, we would not recommend this service.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Sophie & Jazmine

Really grateful to Convey Law, especially Sophie Carey and Jazmine Briganti, for their support. As a first time buyer, there was a lot to take in, but Sophie and her team made the whole process feel easy and stress free. Thank you so much.

26 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Convey law

Sophie and her team dealt with everything I asked in a timely manner. They were always prompt and polite.

26 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 4 out of 5 stars

Communication

Communication

31 July 2026
Unprompted review
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Reply from Convey Law

Thank you for your feedback. Please email us to let us know where we could have done better.

Rated 5 out of 5 stars

really pleased with service and price

really pleased with service and price - complete hassle free - kept fully informed from beginning to end.

will definitely use again and recommend

25 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 1 out of 5 stars

AVOID

From start to finish Convey Law gave a new meaning to incompetence . Because I was going for a cash sale, I was made to feel like a criminal or a money launderer. They questioned why I had been left money and inheritance, asking for Wills and proof of an ISA gift. Sadly the ISA gift from my friend of 48 years had died earlier this year and his accounts frozen, now being looked after by the solicitor dealing with his Will.
Jordon Hartley, Jasmine Jones and Jodie Beer never spoke to us and rarely communicated by email and failed to answer questions.
They rejected the purchase twice. No doubt grateful their accounts had been paid in full.
Dealing with a new solicitor was a breeze and we exchanged contracts this week.

26 August 2026
Unprompted review
Rated 2 out of 5 stars

Overall to be honest the experience was…

Overall to be honest the experience was not very good at all and because of this I could not recommend this company. The service was slow and the person who dealt with our transaction could at sometimes be a little rude in how they came over. Im sure this wasnt intentional but there communication skills do need to be fine tuned a little.

When I initially researched this company the reviews were typically good but during the time we were using them the reviews did seem to drop off a little.

14 August 2026
Unprompted review
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Reply from Convey Law

We are unable to locate your matter. Please contact us to discuss your concerns further.

Rated 5 out of 5 stars

Excellent service with thanks to Sophie and Jasmin

I couldn’t recommend Convey Law highly enough. They’ve been brilliant throughout the process of both selling my home and buying my new one.

Sophie and Jasmin were incredibly responsive whenever I had questions and always took the time to explain everything clearly, which made what can be quite a stressful process feel much more manageable. I was particularly impressed with the level of due diligence they carried out when purchasing my new home. I felt confident that they had thoroughly checked everything and were doing everything possible to make sure the transaction was handled properly.

What really stood out to me was how looked after I felt throughout the whole process. I never felt like just another number or another case. Instead, Sophie and Jasmin made me feel genuinely valued and cared for, almost like they were looking after a friend, whilst remaining completely professional throughout.

A huge thank you to the whole team at Convey Law. I wouldn’t hesitate to recommend them to anyone looking for a conveyancer, and I would happily use them again for any future property transactions.

13 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 4 out of 5 stars

Very efficient

I used Convey Law to purchase my new house, and sell my old house. I found Lauren and Helen to be really efficient and quick with their response times.

14 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Abbie was a joy to deal with

Abbie was a joy to deal with - super responsive and incredibly efficient. I would recommend her whole heartedly!

24 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 4 out of 5 stars

Happy with our experience from Convey…

Happy with our experience from Convey law, the sales and purchase was completed in a timely manner (8 weeks!), both parties were cash buyers so no chain so that did help!
Helen and Lauren responded to any enquiries/issues mostly within the hour.
the portal used by Convey was simple and straight forward to use.
Would recommend.

14 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Jordan Hartley - Amazing Conveyancer and the team

The service provided by Jordan Hartley, my Conveyancer and his team has been, rewarding, insofar he and his team took into account my Disability (War Veteran) which moving home is a great stress event.

We communicated when required, with little to no fuss, jumped on a quick clarification call, resolved the road bump and just.... got on with it.

Thank you Jordan and team

14 August 2026
Unprompted review
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

★★★★★ Smooth and efficient remortgage service

Really happy with Convey Law for my remortgage! Took about 2 weeks start to finish, and Lauren kept me in the loop the whole way through — quick replies, no chasing needed. Made a stressful process easy. Would Recommend!
Mr.B.

23 August 2026
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Reply from Convey Law

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Excellent servic

Excellent service. Very fast efficient and professional . Would definitely recommend.

20 August 2026
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Reply from Convey Law

Thank you for your lovely feedback.

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