Contractcars.com Reviews 

5,100
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, reviewers overwhelmingly had a great experience with this company, consistently emphasizing the exceptional quality of service provided throughout the vehicle leasing journey. Customers frequently praise the dedicated account managers and staff for their friendly, professional attitude and responsiveness, ensuring that every question is answered promptly and clearly. Many people emphasize how smooth, stress-free, and well-organized the entire transaction is, from the first inquiry all the way to the final handover of their new car. However, some people mentioned occasional challenges regarding delivery schedules, tracking vehicle updates, and coordinating arrival times. A few reviewers noted that managing delivery timing or resolving specific vehicle issues required extra follow-up and caused minor operational disruptions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the professional, helpful, and... See more

Service

Users describe positive interactions with service, highlighting a seamless and straightforward vehicle... See more

Customer service

People report positive experiences with customer service, highlighting a consistent sense of satisfaction and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that vehicles consistently arrive on time... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, seamless, and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

first-class service :) Jodie Doyle kept me up to date throughout. Can't recommend them enough great team exceptional vfm too good job all round well done Contract Cars would highly recommend

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,100)

416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

James came highly recommended and certainly lived up to it. The service was prompt and well communicated. The car is excellent and i'm happy with the cost.

Once we had a agreed a vehicle, Faye followed up with continued 10/10 service.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

World Class Service!

World Class Service!

BMW X7 4.0D M Sport Pro
I placed the order with Contract Cars on Monday morning, paperwork completed Tues and X7 was on my drive Fri evening.

Not only was the service seamless, the deal was out of this world for this £110k motor with all the bells and whistles.

Shout out to Taroq & Ursula Fox for making this happen.

ps. I've been with Contract Cars for over 15 years, and it gets better every time.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service from this company

Great service from this company. Ursula Fox was my contact from start to finish keeping me informed all the way to delivery which was at Cairnryan port as I live in NI. Excellent seamless experience so I'd highly recommend. Thanks again to Ursula for all her help.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Contract Cars review

I dealt with Myron Fernandes at Contract Cars on a recent vehicle lease. I found the transaction to be clear and precise and the service offered was extremely good. Myron was very helpful and informative with great communication. Thank you again!!!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

5 Star vehicle leasing company

I have been acquiring cars from contract cars for over 15 years …amazing service and value …
Myron Fernandes & Simon were very helpful with the delivery of the my new vehicle…

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend contract cars…

I would highly recommend contract cars who I have used many times over the last 10yrs . Dan Jarvis has always been there to get some good deals . Jodie Doyle has also helped with seamless delivery & other queries I have had

1 April 2026
Unprompted review
Rated 5 out of 5 stars

First class sales and delivery…

First class sales and delivery experience handled by Dan Jarvis and Myron Fernandez. Really couldn’t find any fault with contact and being kept up to date as delivery time drew nearer, with the added complication of delivery to NI.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

4th Car

4th Car - Zero hassle again. Got the deal that was advertised which was better than anything I could get elsewhere. Car was on time and exactly as ordered. Staff are all friendly. Dealt with Faye, James and Ursula.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Really pleased with the whole experience from start to finish. Communication was clear throughout and everything was handled efficiently with no hassle.

Jay Leigh was particularly helpful, always quick to respond and kept me updated at every stage. The process was straightforward and exactly what you want when ordering a new car.

Delivery went smoothly and the car was exactly as expected. Would definitely recommend and would happily use them again in the future.

16 March 2026
Unprompted review

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