Contractcars.com Reviews 

5,099
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, reviewers overwhelmingly had a great experience with this company, consistently emphasizing the exceptional quality of service provided throughout the vehicle leasing journey. Customers frequently praise the dedicated account managers and staff for their friendly, professional attitude and responsiveness, ensuring that every question is answered promptly and clearly. Many people emphasize how smooth, stress-free, and well-organized the entire transaction is, from the first inquiry all the way to the final handover of their new car. However, some people mentioned occasional challenges regarding delivery schedules, tracking vehicle updates, and coordinating arrival times. A few reviewers noted that managing delivery timing or resolving specific vehicle issues required extra follow-up and caused minor operational disruptions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the professional, helpful, and... See more

Service

Users describe positive interactions with service, highlighting a seamless and straightforward vehicle... See more

Customer service

People report positive experiences with customer service, highlighting a consistent sense of satisfaction and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that vehicles consistently arrive on time... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, seamless, and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

first-class service :) Jodie Doyle kept me up to date throughout. Can't recommend them enough great team exceptional vfm too good job all round well done Contract Cars would highly recommend

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,099)

415 reviews in the last 12 months

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Rated 5 out of 5 stars

Far better service than any dealership…

Far better service than any dealership that I've used before. I kindly asked for the car to be delivered before the school run at 7:20am and he arrived on the minute after a 3hr journey. I was very impressed. Not only the best service, but the cheapest too, so I cannot speak highly enough of Contractcars.com and the their team of people.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

i dont go anywhere else for cars

i dont go anywhere else for cars. everytime I need a new car i always go to contractcars.com. from start to finish the service is professional and i simply cant fault it. a special mention to Faye Hunn for her excellent communication throughout the process.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication from start to finish.

Very helpful at finding the make, model and colour i wanted.

Myron Fernandes very quick at replying to emails and sorting any issues out.

I'll be using again when time to look for another vehicle.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

10 Cars

This is about the 10th car we have had from Contract cars. They are always responsive, super helpful and deliver what they promise.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to contact

Easy to contact, deal with, and problem solving. Jodie Doyle made this easy. Car arrived when they said, the driver was excellent nothing was too much trouble. I will be using this company again in three years.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Service was great

Service was great. Very responsive. Myron Fernandes and Simon who I initially spoke to were great. Thanks!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with the service I…

I was very happy with the service I received from this company. Jodie Doyle was the lady that we dealt with and she couldn’t have been more helpful and so prompt on replying to my emails and any questions or concerns I had. I’m extremely happy with my new car and when it’s time to get another one I wouldn’t hesitate to use contract cars again.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

I have ordered several cars from the team at ContractCars and the service has always been great. Friendly people and always happy to chat through options. Thanks to Jay Leigh and the team for their help.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I would highly recommend the company.
Jay was very easy to work with very quick to respond to any questions I had I’d use them again in the future.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Company

Amazing Company. Very difficult to trust companies these days, especially navigating an industry thats usually a minefield with hidden costs or difficult to understand options.

Andy et all, thanks for staying true to your origins.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and value for money

I have recently leased a car from Contractcars and the whole process has been seamless.
The deal offered represented very good value for money and there was no pressure from the sales team.
The after sales support was excellent, particularly from Faye Hunn who supported me all the way from order to delivery, and even post delivery. Faye was so responsive, provided excellent service, and was a real pleasure to deal with.
I will certainly recommend Contractcars to friends and relatives. Big thanks to all the team.

27 April 2026
Unprompted review

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