Construction Helpline Ltd Reviews 

1,380
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the company's service delivery, frequently experiencing delays in receiving their cards or certificates after completing courses and making payments. Reviewers consistently highlighted poor communication and a lack of responsiveness from customer service, with calls and emails often going unanswered. Furthermore, many people expressed frustration over payment-related problems, including issues with service delivery after payment and delays in processing payments. However, some customers also noted positive experiences with individual staff members. They found certain lecturers and assessors to be helpful, informative, and encouraging during their training process.

What people talk about most

Payment

Consumers find payment to be a source of significant dissatisfaction, with many reporting that their money... See more

Staff

Customers consistently note ambiguous experiences with staff, with some praising the competence, helpfulness,... See more

Service

Reviewers consistently express disappointment with the service, citing poor communication and a lack of... See more

Customer service

Users describe negative interactions with customer service, citing poor communication, lack of proper... See more

Customer communications

Customers had negative experiences with contact, frequently reporting an inability to reach the company by... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Review of NVQ Level 5 Construction Management with Construction Helpline This is both a review and a heads-up for anyone thinking of doing this course — hopefully it hel... See more

Company replied

Rated 1 out of 5 stars

For the last 3 employees who we have needed to obtain CSCS cards we have had issues. Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not proces... See more

Company replied

Rated 1 out of 5 stars

An absolutely rubbish company. Passed test back in November and despite literally calling every week still no card - they lie to me tell me it's on it's way and still nothing. They say they will cal... See more

Company replied

Rated 1 out of 5 stars

Lives have been negatively impacted by the CEO Umer Mansoor not paying bills or wages. Candidates gave up valuable time and left frustrated and angry as did the trainers and assessors. I and others ar... See more


Company details

  1. Training Centre
  2. Career and Education Provider
  3. Certification Agency
  4. Construction Company
  5. Helpline
  6. Training School

About Construction Helpline Ltd

Written by the company

Construction Helpline logo Construction Helpline overview logo

We are committed to quality training

We maintain an excellent level of quality training through a series of stringent audits from awarding bodies and sector governing bodies in our mission to continually improve our standards that we offer to both learners and employers. What sets us apart is our robust and sustainable quality framework that has been commended by our partners and forms the basis of our training offering.

Free Government Funded Construction Training

At Construction Helpline we offer free, Government funded construction training, giving people the opportunity to build up sector-specific skills and fast-track to an interview with an employer.

All our construction training courses are fully funded and are free for learners. If you’re looking to upskill or reskill within a specific area in the construction industry, then our funded construction training could be the perfect choice for you.

Apply for our current courses

  • London - Carpentry, Painting & Decorating, Site Supervision OR Construction Management
  • Surrey - Insulation Knowledge
  • Devon - Site Supervision
  • Liverpool - Site Supervision OR Construction Management
  • Lancashire - Site Supervision OR Construction Management
  • South Yorkshire - Site Supervision, Contracts & Project Management, Domestic Energy Assessing, Retrofit Co-ordination & Management OR Construction Management

Apply for our Free Government Funded Construction Training

Our CITB courses

As a recognised ATO (Approved Training Organisation) from CITB, Construction Helpline are delivering Site Safety Plus (SSP) courses designed to give all levels of construction workers a means to progress in their career, while maintaining a safe workforce. Whether you are a construction operative or manage construction projects, we have a range of courses that will help you take the next step in your career!

View our CITB courses

Our Construction NVQs

We also provide a wide range of industry-recognised construction NVQ courses, ranging from level 2-7 in industry-demanding trades. So whether it is Site Supervision, Plant Operations or Construction Management, we have a course for you! And with flexible payment plans available, we provide an affordable route into construction that will allow you to complete your course without any worry regarding affordability.

Discover and book onto our Construction NVQs

Health and Safety Courses

Health and safety are two of the most important things to account for within a workplace. Nowadays, even the most qualified and well-trained professionals are not aware of health & safety protocols or procedures when working. A possible solution? Complete one of our Health and Safety Courses in order to get a certification and promote safety and reduce risk.

A certification from a health and safety course acts as proof that those who wish to work in any industry, whether that’s on a construction site or in an office space, have been properly trained in the health and safety of their respective work environment and hold industry recognised qualifications. Ultimately, taking a health and safety course ensures that working individuals are suitably trained and qualified for the job.

Book Now! Online and Classroom-based Health and Safety Courses


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(1,380)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are good

They are good

27 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 1 out of 5 stars

Robbed me for my money they are a scam…

Robbed me for my money they are a scam the numbers don't work all of a sudden they have changed their company name if someone has a number that works then leave it I. Review please because every single number is not in use they took my money an don't reply to emails failed me an made me do it again took more money then I passed but now they don't give me no cscs card or money back an can't get hold of them

26 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for taking the time to leave a review, although we would like to clarify that we do not have any record of you being a customer of ours. We take all feedback seriously, but we do hope that you can provide us with more information about your experience with our product/service. We strive to provide the best possible experience for our customers and If you could provide us with your contact details or Order id, we would be happy to address any concerns you may have.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

very helpful in assisting me with the…

very helpful in assisting me with the process to get exam pages up .

23 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Course assistance

Great assistance and patience with an issue with system check link, And getting to final exam, Very polite and helpful

18 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Good company helpline

17 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 4 out of 5 stars

Good experience

Good experience

17 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 4 out of 5 stars

Attended the course today

Attended the course today, level 1
Very good.

17 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

My journey to the construction industry

The training was great and will be useful for my journey in the construction industry and will act as guide for me to work in a safety environment for the good of the industry and safety of others.

17 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

The person on call was really helpful…

The person on call was really helpful and on spot for the queries.

16 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very good company

Very good company, I registered with the company for my test through Annie Smith and I love the follow up from her before I did my test. I will really recommend people that want to get their CSCS Card to register with them as they are one of the best, if not the best in health and safety
Courses. Nice one, You guys should keep it up.

12 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Eathan

Thank you for all your help and support.

Hugh

11 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

great customer service very patient and…

great customer service very patient and always help.

5 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

"Top-notch construction help line

"Top-notch construction help line! Expert advice, prompt service, and invaluable solutions. A must-have for any construction project."

2 April 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 4 out of 5 stars

Great trainer

Great trainer. I enjoyed the course and learned new skills

30 March 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 4 out of 5 stars

Smooth

Smooth, good instructor

28 March 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Great well spoken

Great well spoken

27 March 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very helpful

Very helpful

27 March 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Really helpful throughout the day and…

Really helpful throughout the day and also enjoyable experience very easy to deal with the company also

27 March 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

He was brilliant

He was brilliant

27 March 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

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