Construction Worker Support Reviews 617

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, noting that interactions are pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach. Consumers often describe the service as excellent, emphasizing its efficiency and the ease of the overall experience, particularly with the booking process and quick response times. However, some customers also noted issues with the booking process, mentioning unexpected cancellation fees or difficulties with rescheduling. A few other people also felt that the company's services were overpriced, leading to dissatisfaction with the value provided.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers expressing appreciation for the efficiency and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the efficiency and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the prompt and... See more

Booking process

Reviewers mention positive feedback about the booking process. Many customers found the booking experience to... See more

Based on these reviews

Rated 5 out of 5 stars

Hi everyone 1st of al I am righting this message who had a stroke about 4 months so my grammar/vocabulary will be messed up do I apologise. I want to thank this company who has heaped me hugely, I... See more

Company replied

Rated 5 out of 5 stars

I have found booking with relevant courses so simple and the team members are very responsive via email and so helpful. Leo Smith who I emailed recently was prompt in responding and a date change was... See more

Company replied

Rated 5 out of 5 stars

Very good communication .. hassle free . Jonathan Roberts Was amazing let me know what was needed and then kept me notified step by step through my CScs application and I also got my card days later... See more

Company replied

Rated 5 out of 5 stars

I just want to write a review on behalf of Sam Layfield who has helped me book my CSCS course. Sam Layfield has been very helpful and has responded to my emails very promptly. He has been a gr... See more

Company replied


Company details

  1. Construction Company

Written by the company

construction training proivders


Contact info

4.0

Great

TrustScore 4 out of 5

617 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

CSCS Cards

I had a problem with trying to obtain my CSCS card after completing my Test I got in touch CWS Team Eva Evan and Steve and although they could not do a lot for me they were very courteous and helpful in pointing me in the correct direction even though I did not have a test with these guys.
They were prompt with the replies and answered within the day and i would thoroughly recommend this company for any of your construction needs.
A very big thank you from me. :)

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Unfortunately my chosen slot was not available but Ben Morris from Construction Workers Support made it very easy to identify what slots are available at my chosen and different test centres and help me book in a workable day and time for me with ease. Prompt replies and great communication.

15 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Nabs, thank you for your kind feedback.

We’re glad to hear that Ben was able to assist you in finding a suitable slot and make the booking process smooth despite the initial availability issue. It’s great to know his prompt communication made a difference.

We truly appreciate your support.

Rated 5 out of 5 stars

Staff were helpful in advising me on…

Staff were helpful in advising me on how to get my CSCS Card, also assisting me in arranging my CITB Health, Safety & Environment Test

26 February 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi, thank you for your review.

We’re pleased to hear that our team was able to guide you through the CSCS card process and assist with arranging your CITB test. Providing clear support is what we aim for.

We appreciate your feedback.

Rated 5 out of 5 stars

Thank you for your assistance

Thank you for your assistance. Lucas Parker has helped me a lot thank you again!

14 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi, thank you for your kind words.

We’re delighted to hear that Lucas was able to assist you effectively. We’ll be sure to pass on your appreciation to him.

Thank you for your support.

Rated 1 out of 5 stars

I applied to renew my gold card

I applied to renew my gold card , I provided documentation that I have a city and guilds certificate advanced craft 1984, a picture of my old card , and a £65 pound fee, I was refused a card , I have been a joiner for over 45 years , most of my documentation is lost , I contacted city and guilds , they want a fee to find my certificates , it will take 3 weeks , so I can't get on a site until it is processed , cws were of no help , then tried to charge a £25 pound cancellation fee , do not use 3rd party companies, I now can't get on a site , joey Reilly

14 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Joseph, thank you for sharing your experience.

We’re truly sorry to hear about the difficulties you’ve faced. We completely understand how important it is to get your card processed quickly, especially with work commitments involved.

As a third-party service provider, we process applications based on the documentation provided and the requirements set by CSCS. In cases where additional verification or updated certificates are required, the application cannot be completed until valid documents are available.

Regarding the cancellation fee, this applies to cover administrative work already carried out during the application process. However, your feedback is important to us, and we will review this case internally to ensure we are providing the best possible support.

If you’d like, please reach out to us directly — we’ll be happy to assist you further.

Rated 5 out of 5 stars

Exceptional Help in Achieving My CSCS Card

I had a really great experiences with Construction Worker Support most especially William Jones while working towards my CSCS training card. From start to finish, he was incredibly supportive, patient, and knowledgeable.
He took the time to explain everything clearly and made sure I fully understood each step of the process, which made a big difference for me. What could have been quite stressful felt much easier thanks to his guidance and encouragement.
I’m very grateful for his support and would highly recommend him to anyone looking to get their CSCS card done the right way.

6 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Taiwo, thank you for your wonderful review.

We’re delighted to hear that William was able to support you throughout your CSCS journey with patience and clarity. It’s great to know his guidance made the process easier and less stressful for you.

We truly appreciate your recommendation and wish you all the best.

Rated 5 out of 5 stars

Construction worker support CSCS card application

I am really very happy with the whole process of applying for CSCS card. Mr. William Jones from Construction Worker Support has guided me from the start to finish. He guided me every step of it and explained me what to do what document to provide. He kept me informed every step of my application. His communication skills are top class and very helpful.
Thank you very much for the amazing service.

13 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Cemalettin, thank you for your kind feedback.

We’re very pleased to hear that William guided you throughout the entire process and kept you informed at every step. Providing clear communication and support is exactly what we strive for.

We truly appreciate your support.

Rated 5 out of 5 stars

Great service from Joseph Smith to…

Great service from Joseph Smith to obtain my CSCS card. Thanks !!

10 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Graham, thank you for your review.

We’re glad to hear that Joseph was able to assist you effectively in obtaining your CSCS card. We’ll be sure to pass on your appreciation.

Thank you for your support.

Rated 5 out of 5 stars

Great help by Mark Smith

Great help by Mark Smith. Quick replies and very informative assistance.

9 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Nikita, thank you for your kind words.

We’re pleased to hear that Mark provided you with quick and informative assistance. We’ll be sure to share your feedback with him.

We truly appreciate your support.

Rated 5 out of 5 stars

Really positive experience

Really positive experience, initially contacted them regarding my CSCS to renew and get a new card also as an upgrade, William jones was the guy to contact myself regarding this, and was so helpful throughout my experience going above and beyond to help out with yeh smallest of details to make it smooth sailing. Thank you William!

7 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Ashley, thank you for your fantastic feedback.

We’re delighted to hear that William went above and beyond to support you throughout your renewal and upgrade process. It’s great to know he made everything smooth and stress-free for you.

We truly appreciate your support and recommendation.

Rated 5 out of 5 stars

Best service offered by Construction Worker Support

As part of completing work projects, I am occasionally required to attend construction sites for which I require a CSCS card. After a bit of search, I contacted Construction Worker Support and was guided by William Jones. William provided professional guidance through the whole process with prompt response and advice.

8 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Ashfaq, thank you for your wonderful feedback.

We’re delighted to hear that William was able to guide you professionally throughout the process and provide prompt support. It’s great to know your experience with us was smooth and helpful.

We truly appreciate your recommendation and support.

Rated 5 out of 5 stars

Joseph Smith curiously listened to my…

Joseph Smith curiously listened to my grievence and addressed/guided me properly. Also, organised to send the e mail immediately. This e mail helped me to retain the job.

Thanks to Joseph Smith.

1 April 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Balaji, thank you for your kind words.

We’re really pleased to hear that Joseph was able to listen carefully to your concerns and guide you effectively. It’s especially great to know that his support helped you in such an important situation.

We’ll be sure to pass your appreciation on to him. Thank you for your support.

Rated 5 out of 5 stars

Great service

Great communication and very helpful from start to the end of process. Already received my digital card and waiting for the physical one. Thank you for your support!

27 March 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Dan, thank you for your great feedback.

We’re glad to hear that you had a smooth experience from start to finish and that you’ve already received your digital card. We hope your physical card reaches you soon.

Thank you for choosing us and for your support.

Rated 5 out of 5 stars

Very helpful

Very helpful, very satisfied fast response very good at communication

27 March 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Mark, thank you for your review.

We’re pleased to hear that you were satisfied with the quick response and clear communication. Providing efficient and reliable support is what we aim for.

We truly appreciate your support.

Rated 5 out of 5 stars

Amazing company and good people there…

Amazing company and good people there to actually help ,highly recommended and very approuchable.

27 March 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi, thank you for your kind words.

We’re delighted to hear that you found our team approachable and helpful. Providing a supportive and smooth experience is exactly what we aim for.

We truly appreciate your recommendation.

Rated 5 out of 5 stars

We needed to arrange cards for five…

We needed to arrange cards for five employees. I dealt with Anna James who was extremely helpful. All my emails were answered promptly and with all the information I needed. We had two phone calls during the process and both were handled proffesionally.

23 March 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Alison, thank you for your wonderful feedback.

We’re really pleased to hear that Anna was able to assist you efficiently while arranging cards for your team. It’s great to know that communication was prompt and professional throughout the process.

We truly appreciate your support and are always here if you need any further assistance.

Rated 5 out of 5 stars

I would like to thank Mark Smith for…

I would like to thank Mark Smith for his quick and seamless assistance throughout the process.

24 March 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi, thank you for your kind feedback.

We’re glad to hear that Mark was able to provide quick and seamless assistance throughout your process. We’ll be sure to pass on your appreciation to him.

We truly appreciate your support.

Rated 1 out of 5 stars

DOUBLE THE PRICE FOR CSCS CARD

DOUBLE THE PRICE FOR CSCS CARD
Beware, they come up top of the google search, and charge double of the actual cost.
I realised my mistake have asked for refund with an hour of the purchase, will update with the result of this.

21 March 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Jason, thank you for your feedback.

We’d like to clarify that we are a legitimate third-party support provider assisting with CSCS card applications and related services. Our pricing and services are clearly outlined on our website, and customers are always free to apply directly through the official platforms if they prefer.

We can see that you requested a cancellation shortly after your purchase, and we hope this has now been resolved for you. If you still need any assistance regarding your refund, please feel free to reach out to us directly — we’ll be happy to help.

Rated 1 out of 5 stars

3rd party cowboys

3rd party cowboys. You do not need to pay £65 for a card. JIB charge £40 if you go direct. I found this out, called up to cancel payment, which had gone through even though I hadn't finished giving my qualifications, and they charged me £25 for a refund.

Just cowboys, go direct to the governing body for your CSCS cards

20 March 2026
Unprompted review
Construction Worker Support logo

Reply from Construction Worker Support

Hi Danny, thank you for sharing your experience.

We’re sorry to hear that you felt dissatisfied. As a third-party service provider, we assist customers end-to-end with their applications, including guidance, processing support, and administrative handling. Our pricing and cancellation terms are clearly stated on our website prior to purchase.

We understand your concern regarding the cancellation fee, and your feedback has been noted. We will review this internally to ensure continued transparency and clarity in our services.

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