Compare The Man And Van Reviews 

12,409
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 240 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the staff are exceptionally friendly, polite, and hardworking, ensuring that all household belongings are carefully packed and transported safely to the new destination. People also appreciate that the platform is simple to navigate, making the initial booking process smooth and very efficient for everyone involved. Some people were dissatisfied with occasional scheduling mix-ups, communication gaps, and unexpected changes before the moving day. A few reviewers experienced frustrating situations where drivers arrived significantly late, or brought vehicles that were completely unsuitable for the requested load size.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are friendly, polite, and... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising friendly staff who arrived on time... See more

Delivery service

Consumers find delivery service to be ambiguous, as while some reviewers reported that drivers arrived early... See more

Booking process

Users describe ambiguous interactions with booking process, as many reviewers highlight that it was easy to... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy it is to book... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service and the van driver was nice. But initially I booked the van for 7pm(afaik) and the driver thought it was earlier than that so we had a bit of back n forth discussion so we ended up decidin... See more

Rated 4 out of 5 stars

Rather choppy as told last minute they didn’t have a Luton van- and someone else would be coming which was infuriating to be told at last minute! When the second driver turned up he-came in a t... See more

Rated 4 out of 5 stars

The move itself was very efficient and they turned up early, but the driving was erratic to the point of being a bit dangerous (speeded over a speedbump which made all my stuff clatter, almost rearen... See more

Rated 4 out of 5 stars

Mo was personable effective in helping and getting it all moved in a timely fashion. I would have much preferred to book direct and discuss my needs beforehand. I paid for extra hours I did not need.... See more


Company details

  1. Moving and Storage Service
  2. also in
  3. Courier Service
  4. Price Comparison Site
  5. Shipping Company

Written by the company

Looking for a reliable and affordable Man and Van service for your move? The Compare the Man and Van platform offers free instant quotes, so you can quickly and easily compare prices and find the perfect driver for your specific requirements. With hundreds of vetted and experienced drivers available, you can rest assured that you’ll receive a stress-free service at competitive prices. Plus, all of our drivers are rated by previous customers, giving you even more confidence in your selection. Say goodbye to the stress of moving and book with Compare the Man and Van today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(12,409)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid

Used this service and they ended up purchasing via AnyVan for half the price they charged me! They also underestimated the amount of things I needed to move, probably to get themselves a better price so the driver refused to take the rest of my things for a house move!

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. Moving house is stressful enough, but this made it so much worse. My driver cancelled my booking only after I messaged him because he was already 15 minutes late. By then, all of my furniture had been moved onto the driveway and was ready for collection, leaving me completely stranded.

To make matters worse, there was nobody available to contact as it was the weekend.

I definitely wouldn’t recommend Compare Man and Van based on my experience.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Moving Service – Highly Recommended!

I recently moved from a one-bedroom flat from Barking to Chelmsford, and I couldn’t be happier with the service provided by Aimen Ochi.

He arrived with a large van, and even though I ended up having more items than I had originally quoted, he happily accepted the extra load without any complaints and handled everything with a smile. His patience, understanding, and willingness to go above and beyond really stood out.

Aimen was punctual, professional, and extremely careful with all of my belongings. He made what could have been a stressful move feel smooth and hassle-free. His pricing was also very reasonable, offering excellent value for the quality of service he provided.

I highly recommend Aimen to anyone looking for a reliable, trustworthy, and professional mover.

Thank you, Aimen, for your outstanding service. I will definitely use your services again and recommend you to my family and friends.

28 July 2026
Unprompted review
Rated 2 out of 5 stars

Unprofessional, exceptionally slow, and damaged my property—avoid!

I recently used this service for a 3-bedroom move involving only boxes and no heavy furniture, and the experience was a complete nightmare.

Extremely Slow & Dragging the Clock: We booked a 2-person team for 3.5 hours. They showed up with a tiny trolley and spent time playing on their phones at every opportunity. It became obvious they were trying to stretch the job as long as possible to charge extra overtime—a total scam when paying hourly. My family had to step in and do the heavy lifting ourselves just to finish in a reasonable time.

Lack of Capability & Effort: One worker didn't even move anything into our new place; he just unloaded boxes at the car park while my family and the other worker did the actual moving.

Surprise Fees & Broken Promises: They insisted we needed a bigger van and claimed we had to pay for parking (which no previous mover has ever required), promising to send receipts that we never received.

Property Damage: To top it all off, my desk was cracked during the process.

Moving is stressful enough without having to deal with an unfit, unprofessional team that adds unnecessary headaches. I only used them because my usual mover was fully booked, and I deeply regret it. Do not use this company.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

The easiest way to transport your…

The easiest way to transport your stuff. I searched a lot on internet cuz i wanted to book a van for an instant use with a reasonable price. I found this website. And it gave me best rate + instant service too.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

My original booking was apparently dropped by the driver, but the company arranged for a replacement driver. It all went well on the day of moving, and the new driver was friendly and helpful.

21 July 2026
Unprompted review
Rated 4 out of 5 stars

Rather choppy as told last minute they…

Rather choppy as told last minute they didn’t have a Luton van- and someone else would be coming which was infuriating to be told at last minute!
When the second driver turned up he-came in a transit van which was far too small- so we had to do two loads which extended our time for finishing.
However, van driver was very helpful and
accommodating and completed the run and packed the van very well.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

The driver was 30min late

The driver was 30min late. He didn’t want to meet me at the location and expected me to walk to him which was 10min away from the location put into the booking. I tried to speak to him on the phone 4 times but he was very aggressive and only thing that helped was going through customer service to get him to come to the correct location. When he arrived he wasn’t pleasant either.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

No one called the day before to confirm. I had to chase them myself just to confirm the booking, and even then none of the extra costs were mentioned. The furniture dismantle/install fee only got confirmed a day prior at 4pm Sunday. Already way too late to switch to another company. Then on the day, the driver Charles Oksoi told me extra hourly charge £90 on top even only 1 min pass. I went straight on the call that although we have 3 people, but I'm injured. My cousins aren't suppose to do the heavy work. One of the helper eventually stayed in the car aren't helping, leaving 4 people managing all these. When only 15 mins left, they slow down on purpose.
We went over the quoted time by literally 5 minutes and got hit with an extra £90 for it.
Quote was around £135, final bill came to £275 for just over 2 hours. More than double what I was told upfront. Feels like they deliberately hold back the real costs until you're already locked in and have no way out. On top of that, their attitude is very rude.

I've moved 9 times in my life, never had this kind of experience. Won't be using them again, and would think twice before booking.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Super easy booking process, reliable service

Super easy booking process, driver was reliable, very friendly, on time. Didn't think I was going to be able to find someone the night before I needed a van to an acceptable price. This was great. No complaints at all.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

I definitely do not recommend this…

I definitely do not recommend this company.
I ordered a medium van to transport a mattress. However, the driver Mr Adedayo claimed that a medium van was too small to carry a mattress with a length of 1.80 m. Consequently, he said he would send a larger van but demanded an extra charge. Ultimately, the driver refused to show up just few hours before the scheduled time, leaving me completely without transport. At the same time, I received an email from the company stating that the refund for the money I had already paid would take up to 10 working days !!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful . Turned up on time. Worked fast but carefully . Very reasonably priced. Very friendly and made the job easy.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Had a less than stellar experience with…

Had a less than stellar experience with a driver recommended by them. Contacted them twice about it, both times they were unresponsive. They've gone completely downhill. Will NEVER use these people to help facilitate a man and van for me again. Awful service. Should be ashamed of themselves!

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Ordered the van last minute and was…

Ordered the van last minute and was able to get one that fit all my stuff. Although the booking process is very elusive to the size of the van you get, I thought I paid for a large van only to be told by the man that it is a medium van. Also the price is a bit much to be paying for only the van and no help. Having to pay extra on the day wasn’t helpful. Overall the last minute-ness of my request was respected so 4 stars from me.

7 July 2026
Unprompted review

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