Compare The Man And Van Reviews 

12,405
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 236 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth booking process and clear communication leading up to the moving day. Many people note that the movers are extremely professional, friendly, and efficient at handling belongings with great care. However, some customers also noted frustrating delays, with certain drivers arriving significantly late and disrupting daily schedules. Others experienced serious issues with the booking service, such as missed appointments, unhelpful drivers, and unexpected vehicle limitations. These occasional negative experiences left a few people feeling disappointed with their overall journey.

What people talk about most

Staff

Users describe positive interactions with staff, noting that reviewers found drivers and helpers to be... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising punctual, professional... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising prompt arrivals, efficient... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers praising the fast, smooth,... See more

User experience

People report positive experiences with user experience, highlighting that selecting a driver and paying is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service and the van driver was nice. But initially I booked the van for 7pm(afaik) and the driver thought it was earlier than that so we had a bit of back n forth discussion so we ended up decidin... See more

Rated 4 out of 5 stars

Rather choppy as told last minute they didn’t have a Luton van- and someone else would be coming which was infuriating to be told at last minute! When the second driver turned up he-came in a t... See more

Rated 4 out of 5 stars

The move itself was very efficient and they turned up early, but the driving was erratic to the point of being a bit dangerous (speeded over a speedbump which made all my stuff clatter, almost rearen... See more

Rated 4 out of 5 stars

Mo was personable effective in helping and getting it all moved in a timely fashion. I would have much preferred to book direct and discuss my needs beforehand. I paid for extra hours I did not need.... See more


Company details

  1. Moving and Storage Service
  2. also in
  3. Courier Service
  4. Price Comparison Site
  5. Shipping Company

Written by the company

Looking for a reliable and affordable Man and Van service for your move? The Compare the Man and Van platform offers free instant quotes, so you can quickly and easily compare prices and find the perfect driver for your specific requirements. With hundreds of vetted and experienced drivers available, you can rest assured that you’ll receive a stress-free service at competitive prices. Plus, all of our drivers are rated by previous customers, giving you even more confidence in your selection. Say goodbye to the stress of moving and book with Compare the Man and Van today!


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 24% of negative reviews

Typically replies within 48 hours

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3.6

All reviews

(12,405)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience I was very…

Very good experience I was very stressed out but the driver has done a very good job and he even bought me fruits, very caring.
Everything was done on time and he was very friendly. Highly recommend

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Bait & switch

I won't be using CTMAV again. The ratings and review system for individual drivers is essentially pointless as the drivers aren't 'bookable' in the normal sense. Instead, the service punts your booking out to any available driver and you get someone completely different.

I already had a very poor experience with this site in 2024, with a replacement driver being assigned who basically didn't care about what they were doing and just lobbed stuff in the van as fast as possible. I was willing to put this down to just misfortune but a second instance of a driver swap evaporated my remaining goodwill.

I tried to complain before the move date but was given an essentially nonsense excuse about reviews not having been ported from one system to another.

It isn't even the case that you get what you pay for. You can take your time to book a well reviewed driver, accepting a higher quote in return, but then end up paying for a completely different driver with no change in price.

I'd recommend trying to book drivers independently instead. The driver will keep more of your money and you'll get what you pay for. Better for everyone all round.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, driver cancelled but a replacement was found quickly and has a good service.

23 August 2026
Unprompted review
Rated 1 out of 5 stars

The worse experience and driver ever

The worse experience and driver ever. Came 2 hours late. Didn’t even say a word. Had the audacity to leave the car and told me to look after it whilst he sits in a pub…. What the actual….

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Don’t recommend

Offered a refund for their awful service in 2022! And they never refunded it. Please don’t waste your money with this company.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

unbelievably helpful

Efficient communication beforehand from the company and the driver. And a sofa, one of the items for transport, wasnt ready to be moved as we hadnt realised it had to be dismantled by a professional upholsterer, before being manoeuvered out of the building - and your representative was so patient and helpful.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Booked a man and van and got it…

Booked a man and van and got it cancelled less than two hours before the appointment. Terrible service and exploitation of appointment. If they can just cancel an appointment anytime at their convenience, what is the point of making one!? It caused great distress and financial loss to me. Terrible service, completely not reliable.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

I got an amazing man and van

I got an amazing man and van (BIG MAN AND VAN) who provided stunning service and was super friendly and kind. He knew what he was doing because he could tell when my moving was inefficient and directed me in ways to not spend extra money or be disappointed. Great value too as I only paid £50.5 an hour which is much cheaper than any other company’s quotation. I was a bit skeptical at first because of the bad reviews (of the website) and lack of communication from the driver when you initially booked but I made sure to only pick the one that had the highest and most reviews so that I wasn’t disappointed. I also made sure to call my man and van ahead of time to confirm all the details (number in the emails they send) and that also helped ease my anxiety.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

My driver left early without fulfilling the service I paid for

My driver refused to stay the remaining 30 minutes of the booking and to help me get the boxes upstairs, even though I paid for it (both timewise, and flights of stairs). He helped us unload in front of the building and said he won't come up because he was worried about parking. I had spoken to the concierge of my building and I had arranged permanent parking, plus I was given the go ahead to park on the double yellow in front of the building entrance as long as there was a person with the van at all times. I told him this multiple times but he insisted going to park in the arranged space (2min walk away) was too complicated, and instead told me he'll stay over the double yellow and help but if he gets fined, I'm responsible for it. I insisted that I have arranged parking, but he refused to use it. As I did not want to be held accountable for a potential fine when I took all the steps to prevent it, I just wished him good day and managed on my own, but this is truly disrespectful behaviour. I was overcharged and pressured into signing off early without the service being completed by being threatened with a fine, which I already suggested a solution to!

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Used this service and they ended up purchasing via AnyVan for half the price they charged me! They also underestimated the amount of things I needed to move, probably to get themselves a better price so the driver refused to take the rest of my things for a house move!

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. Moving house is stressful enough, but this made it so much worse. My driver cancelled my booking only after I messaged him because he was already 15 minutes late. By then, all of my furniture had been moved onto the driveway and was ready for collection, leaving me completely stranded.

To make matters worse, there was nobody available to contact as it was the weekend.

I definitely wouldn’t recommend Compare Man and Van based on my experience.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Moving Service – Highly Recommended!

I recently moved from a one-bedroom flat from Barking to Chelmsford, and I couldn’t be happier with the service provided by Aimen Ochi.

He arrived with a large van, and even though I ended up having more items than I had originally quoted, he happily accepted the extra load without any complaints and handled everything with a smile. His patience, understanding, and willingness to go above and beyond really stood out.

Aimen was punctual, professional, and extremely careful with all of my belongings. He made what could have been a stressful move feel smooth and hassle-free. His pricing was also very reasonable, offering excellent value for the quality of service he provided.

I highly recommend Aimen to anyone looking for a reliable, trustworthy, and professional mover.

Thank you, Aimen, for your outstanding service. I will definitely use your services again and recommend you to my family and friends.

28 July 2026
Unprompted review

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