Compareairportparkings Reviews 

Avoid – rude, unprofessional and extremely concerning service

I would not recommend this Meet & Greet service based on my experience at Stansted.

On our departure, I followed the instructions and rang 30 minutes before arriving at the airport. The person who answered didn't even ask for my booking details or vehicle information. When we arrived, nobody was there to meet us. I then had to phone three more times trying to find out what was happening. From the very beginning, the service felt disorganised, rude and completely unprofessional.

Unfortunately, collecting my car after our holiday was even worse.

When we landed, I phoned as instructed and was told someone would call me when they were on their way with my car. 30 minutes passed with no contact, so I called again and was told it would be another 10 minutes.

Still no car.

I called again, only to be told that they had misplaced my car keys. I was then told to get a taxi home, that they would reimburse me, and that someone would bring my car to my home later.

I was absolutely not prepared to leave Stansted without knowing where my car or its keys were. I told them that if they couldn't locate my vehicle I would have no option but to involve the police.

Then, suddenly, I received a call from a private number saying my car would be with me in 2–3 minutes — and shortly afterwards it appeared.

The whole situation was extremely concerning. Staff were rude and unprofessional, there was no proper explanation and no meaningful apology.

I'm now left worrying about where my car was actually kept while it was in their possession, particularly during the period when they claimed they couldn't locate the keys, and whether I could receive unexpected parking or other charges as a result.

Meet & Greet parking is supposed to make travelling easier. Instead, this caused unnecessary stress at both the beginning and end of our trip.

Based on my experience, I would not use this service again.

Very poor service. Long delays, poor communication, and a lack of professionalism throughout. The whole experience was stressful and not what you'd expect from a meet and greet service. I won't be using them again or recommending them to anyone.

Unhelpful staff. Long waiting times for mini bus. Very unprofessional outfit. Dropped us at wrong terminal could easily have continued to North. Coming home was better. However I am now contesting a parking fine which was not me as I was about to board my plane at the time. Would never use this company again. It gives Gatwick parking a bad reputation. Would never recommend them.

The farm I had parked at in Bristol was awful service took over an hour to be picked up I phoned them numerous times with them saying they would be 5 minutes and putting me on hold they could hardly speak English charged me 3 days extra as my flight was cancelled no fault of my own would not recommend

Tragic service. Left us waiting an hour and a half after our return flight for pick up.
We are arrived and were told to wait in our car and that they would come and get us when the shuttle arrived. The shuttle came and we were still sitting there for another 20 minutes. We eventually took our things over to the shuttle and they loaded them in. But we still had to wait for another couple to arrive.
We then return after our holiday, waited until the time I had given for pick up and no one came so I called. They took an age to answer the phone and when they did they said it would arrive WITHIN the next 30 mins. Well that came and went so i called again. No answer. I called a third time (by this point it had been 1.5 hours) and they said they were 5 mins away.
It finally arrived and it was clear their concern was filling the shuttle bus rather than actually having a proper transfer system set up. It was appalling, I’ll never use them again and I advise others don’t either. If you want a smooth transfer to and from the airport, the airport Tavern seemed to be collecting people as soon as they arrived at pick up.

on arrival I realized that the car park was actually a automotive yard where cars come to be worked on and not exactly a secure car park as I was expecting. when I got out of the car, I have overheard the previous customer was complaining to the staff about missing item from his car. worse part is when I came back from holiday and got into my car I noticed additional 20 miles on my clock. defiantly not going there again.

Linda is a woman of few words. I had no confidence seeing the booking through so I cancelled it. I too complained about hidden airport costs. An additional £15 on top of the agreed price. They may well have disclosed it in the small print but it’s not normal practice. Therefore , it takes people by surprise. Despite booking online, you still have to ring 30 minutes before to reserve your spot. I’m only going away for 3 days. After I read other reviews then about them not answering their phone, people almost missing flights - I was out!
I would say avoid & pay a little extra for a more straightforward professional service.

DO NOT BOOK THESE SCAMMERS!!! How they operate in the UK is absolutely beyond me. We recently fell for these crooks and were lucky we had a car back in one piece. They left our car key on the car tyre in the airport drop off zone and charged us twice extra fees plus we paid £26 to then leave the airport! We met people who had missed there flight, including a family with two young children as these crooks made them wait for over 2 hours to collect their car. One women was told to F off by them when she went she called to collect her car and was made waiting at the airport for nearly 3 hours. The police and the airports need to crack down on these gangs of rats as that’s what they are. No manners, rip off merchants, hazardous and crooks! They will 100% get what’s coming to them…..

⭐️ 1 STAR — SPINX PARKING: ABSOLUTELY DISGRACEFUL

If I could give ZERO stars, I would.

We booked SPINX Parking because their service was advertised as secure, locked parking. That was the entire reason we chose them — we wanted our car somewhere safe and secure while we were away.

Unfortunately, our experience has left us seriously questioning whether that is what we actually received.

We had an AirTag/tracking device in the car, and while we were away it showed our car apparently sitting on Stains Road in London — not inside the secure, locked compound we had booked and paid for.

When I raised this with SPINX, rather than providing a convincing explanation, I was told that the tracking was wrong.

Funny that.

Because following the conversation, the car then appeared to be moved to a driveway.

So apparently our tracking was “wrong” until the car mysteriously changed location after we challenged them.

Our flight was then delayed by approximately 16 HOURS. We were charged another £25, which they said was due under their terms and conditions.

Fine — if that’s genuinely the agreed charge, that’s one thing.

What absolutely wasn’t acceptable was being made to feel that if we didn’t pay the £25, we simply wouldn’t get our own car back.

Considering I was already raising concerns about where the vehicle had been kept, the attitude towards the situation was unbelievable.

And then came the final insult.

After finally landing, we waited OVER AN HOUR AND A HALF for our car to be returned.

So let’s recap:

🚩 Paid for secure, locked parking
🚩 Tracking showed our car apparently parked on Stains Road
🚩 Told our tracking was wrong
🚩 Car subsequently appeared to be moved to a driveway
🚩 Charged £25 because of a flight delay
🚩 Made to feel that our own vehicle wouldn’t be returned unless the additional fee was paid
🚩 Waited over 1.5 hours to actually get our car back

The whole point of airport parking is to hand over your vehicle and go away knowing it’s being looked after.

Instead, we spent our time wondering where our car actually was, and then spent over an hour and a half waiting to get it back.

The lack of reassurance, transparency and professionalism throughout this experience was shocking.

SPINX Parking — you advertise peace of mind. What you actually gave us was stress, suspicion and a very long wait for our own car.

We absolutely will not be using SPINX again, and based on our experience, I would think very carefully before handing your keys over to them.

Save yourself the stress. Look elsewhere.

Excellent hassle free service for booking

Great service, appart from the fact that they ask you to call 30mins before drop off but no one picks up the phone, then the guy showed up 30 mins late and I almost missed my flight, they’re rude on the phone and when I started complaining they hung up on me. Well done!

DO NOT USE THIS SITE.
Booked three times through them, two shambolic experiences with the promoted companies, the third was a cancellation due to the previous experiences. No refund due to the small print, my bad I guess.
Meet and Greet should be what it says, not ring and wait 4 hours on the first occasion and 3 hours on the second.
The first was at Luton airport, details I no longer have and the second was Gatwick airport. A company called 247 Aiport parking but are also connected to Sapphire parking.
My impression is, Compare the Parking do not due diligence on these companies that sign up to use this site. When you complain they lay the blame solely at the service provider and to take it up with them. You try getting these providers to engage with you after they have had your money, good luck.

We arrived at Secure Airport Transfer and was told we had to pay an extra £13 for admin and transfer fee this was never mentioned when I paid. On our return journey I informed them we needed to be collected this was the 19th September. It was then they said I owe money and I had to pay to be picked up. I checked my booking and yes I think I could have made a mistake but unsure? My booking started on the 12th September 2026 4:00am and it ended on the same day at 16:00 pm just 12 hours later very weird and was charged £43:94. The guy was blunt on the phone and said I owed a further £105 but with an online discount he said £84 payable otherwise we wouldn’t have been collected or our car released. It was along day so paid but very unhappy so we was finally collected 40 minutes after paying I went to the hunters office to inquire about our booking and reason with the guy and asked why the original payment of £43.94 had been dismissed and had been charged for a further 7 days parking. He was very unhelpful and smirking which didn’t help. Who pays for £43.94 for 12 hours parking really bad service do not use.

Paid £53.00, to be told that I would have to pay an extra charge for dropping and picking the car up at the terminal, so now i have to go online and pay the additional costs before I'm issued a £60 penalty notice.

I should of just parked it in the field where it was kept

STAY AWAY from these cowboys and Indians

The parking is located on a farm and the road leading up to it is not suitable for vehicles, like something out of a 3rd world country. From the moment I arrived till I was dropped off at the airport took nearly 45 minutes... Avoid if possible.

Very disappointed with the airport parking service. The price shown on the website did not clearly include the Airport Levy charges of £13 each way. These additional charges were only made clear afterwards, which made the final cost significantly higher than the price I was expecting.

The website should clearly display all mandatory charges upfront so customers can make an informed decision before booking. If I had known about the additional £13 each way charge at the time of booking, I would have reconsidered using the service.

Please be more transparent about these charges and make sure the full cost is clearly shown before customers complete their booking.

Paid £1.99 for the delay insurance- I made them aware 48 in advance my flight was changed back by 1 hour. They then had the cheek to try and charge me £20 to change it as an “admin charge “. So why pay the insurance ???? Absolute shambles of a company - avoid

Good website, easy to find what I wanted.

If anyone has gone for this company and want to amend their times/dates go to to your chosen airport car park directly rather than through this company. They charge you an amendment fee for literally no reason but if you go through the airport parking directly they do not charge you.

Worst car parking booking I’ve ever had. Company was a joke, and I should have been cautious of the cheap deal. Site we arrived at is ramshackle and they dropped us off at the wrong terminal and demanded we took the shuttle as there was traffic - driver was appallingly rude. Car was dirty on return, waited ages to be collected and they didn’t know where our car was on site, despite us having the key. Found it wedged into a muddy area at the side of a barn down a dirt track. AVOID THIS COMPANY AT ALL COSTS. The fact this site sells their services also questions your ethics and professionalism. If I could have given zero stars, I would have.