Compareairportparkings Reviews 

791
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 671 reviews, most reviewers were unhappy with their experience overall. Customers frequently faced extremely long waiting times for shuttle buses and experienced severe communication issues when trying to reach the customer support team by phone. Reviewers also strongly pointed out various unexpected additional charges and high total costs that were never clearly disclosed before completing their online reservations. Some reviewers were happy with the booking experience, noting that the website was very simple to navigate and offered competitive prices. A few consumers additionally mentioned that they were dealt with quite promptly upon arrival, making the initial part of their travel arrangements relatively smooth.

What people talk about most

Service

Clients share profound dissatisfaction regarding the service, highlighting disorganized procedures and... See more

Price

Reviewers mention negative feedback about price, expressing frustration over unexpected hidden fees and... See more

Booking process

Users describe ambiguous interactions with booking process, as reviews are sharply divided on the platform's... See more

Staff

People report negative experiences with staff, highlighting widespread unprofessionalism and rudeness from... See more

Customer service

Customers reported widespread dissatisfaction with customer service, highlighting that phone calls were... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This comes across as a rag tag operation. Not worth unless the price difference between taking a cab or other parking is more than £100. Especially if you are liable for ULEZ. Cars are moved multiple... See more

Rated 2 out of 5 stars

Thought I was booking a park and ride service at the airport and ended up with a booking at the airport tavern that I didn’t want to park at and even if I had of wanted to it was cheaper to book direc... See more

Rated 3 out of 5 stars

I looked at the booking terms and conditions and reviews. Whilst everything looked okay and I specifically looked for costs to drop off and pick up at the terminal, in the quotes and when booking no m... See more

Rated 3 out of 5 stars

Fine for drop off however you have to pay an additional £17 on top for the total for drop off and return in the airport. Also have to wait a substantial time for collection in a short stay car pack... See more


Company details


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2.0

Poor

TrustScore 2 out of 5

791 reviews

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No history of asking for reviews

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2.0

All reviews

(791)

683 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never experience such bad customer…

Never experience such bad customer service 😞 had the meet and greet at Stansted airport and the recommend to call a half hour before you arrive which I did, 14 times and no answer and called the head office and they said they didn't understand my accent , as I'm disabled I thought this would be a good option instead of the park and ride, but no luck, avoid at all costs,

6 October 2026
Unprompted review
Rated 1 out of 5 stars

Questionable review status

We used their website to book car parking with SPS. This is the worst parking experience ever.
SPS team were rude. Didn’t respond well to texts, didn’t drop you at terminal, but hotel instead. Car came back with Mud inside and out. New scuffs on bumper.
Tried putting a review on this site, but not showing and SPS score on their site remains at 4.9/5. Trust pilot reviews for SPS is 1.9

6 October 2026
Unprompted review
Rated 1 out of 5 stars

Awful service

It took over an hour and 20 minutes from when we called them on landing to being picked up. They repeatedly lied to us on the phone telling us the car was 5-10 minutes away. They hung up on us, and they also stopped answering calls to tell us when we would be collected. The drop off and pick up fee was also extortionate, it would have cost me the same amount to just book parking at the airport.

6 October 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed , booked park and ride and after paying it says that does not include the ride ??? Extra £13 each way so they sold me a park and ride parking without the ride ! Oh but they took me for a ride alright !!!!
No reply to complaints ……..

1 October 2026
Unprompted review
Rated 4 out of 5 stars

This is only a review of the booking…

This is only a review of the booking process and pricing not the actual service which i will report upon later. The website is easy to use, clear and has very competitive pricing. My only criticsm and i don't know why they do it, there is an approximate £2 booking charge which isn't explained upfront. Not substantial but could have mentioned it and it would be good if it was explained what it was for. It would almost be better to include it in the offer. We have booked for Bristol to Faro and i'll update after our travels

6 October 2026
Unprompted review
Rated 1 out of 5 stars

Beware £26 extra charges at drop-off/collection

Despite being billed as meet and greet, the drop-off point was in fact in the short stay parking. This incurred additional charges of £26 that were not clear at the time of booking. As an added insult, it took 1 hour to return the car when we got back to Stansted. We called to check where the car was and the operator was incredibly unhelpful. I regularly use meet and greet services and have never had one as awful as this.

5 October 2026
Unprompted review
Rated 1 out of 5 stars

Long waits hidden fees had to pay for…

Long waits hidden fees had to pay for fast track in airport because of waiting at car park then over half hour wait to be picked up would of been cheaper staying in airport parking apparently it's per person through barriers at airport stay away bristol much better companies than this one

5 October 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful experience. We waited an hour and 10 minuets at Bristol Airport with two young children for the bus to collect us. Every time we called, we were given a different excuse, including being told they had a blown tyre. To make matters worse, they were even laughing about the situation when we called.

Completely unacceptable customer service and a very stressful start to our trip. Appalling service — DO NOT BOOK!

5 October 2026
Unprompted review
Rated 1 out of 5 stars

Wouldn't even give it 1 star but no…

Wouldn't even give it 1 star but no option for that!! Never would I use this company again there an absolute joke. We had 2 bookings with them, one of these was a return flight of a night time. They ignored all phone calls and they left 2 children waiting for 2hrs before they arrived. When they eventually turned up there were not enough seats on the bus so people had to stand. The other booking we phoned as soon as we got out the airport to be told they would be 20mins......half later another person called to be told the same thing... again they didnt arrive. They then chose to ignore phone calls and then cutting the calls off. The minibus driver and the other lad at the carpark were rude and obnoxious, no apology was given. I would NOT recommend this company to anyone!!!

4 October 2026
Unprompted review
Rated 1 out of 5 stars

WHAT A SCAM

WHAT A SCAM. I used this comparison site to book Gatwick Meet n Greet with Sapphire Parking who were absolute scammers. Compareairportparkings.com accept no responsibility and make no effort to screen who they advertise. They aren't a comparison site, in the real sense of the word and I wouldn't be surprised if they were all part of the same syndicate of rip offs. They are just a host site for an entire bunch of the worst sort of disreputable people who will park your car in a field somewhere with no security and then keep you waiting for hours before returning your car damaged and dirty. Do not use. If you book airport valet parking go the extra few quid and get official valet parking.

16 September 2026
Unprompted review
Rated 1 out of 5 stars

Please read and do not use this company at any cost

Please read and do not use these people!!! I have had an awful experience by A1 Meet&Greet Bristol. Please no matter the good reviews do not use this company. My car was returned very damaged to me. My car was used when I was abroad for their personal uses. They even moved my child’s seat at the back and left a lot of rubbish and ripped magazines on the back of my car. I spent a month and a half trying to get answers and they ignored me. They refused to give me refund and they refused to provide me with CCTV and answers. They claimed they have CCTV but for some reason they cannot review it or give me answers. Especially if you’re travelling with a child, please do not use this company. After they returned my car to me which I waited for over an hour and a half , 3 grown men were arguing with me in the car park about the damages and how they haven’t done anything. Everyone around me also waited with delays for their cars. I don’t know if they write their good reviews, but please at all costs avoid these people.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor company selection

This agent is still listing Prime Meet and Greet / iPark even though the company has overwhelmingly bad Trustpilot reviews and a track record of damaging customers’ cars. Our vehicle was returned with damage, and iPark are now ignoring all requests for their insurance information so we can get repairs underway.

It is unacceptable that this agent continues to include a company with such serious and well‑documented issues. Customers deserve better protection and responsible vetting.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Chose meet and greet service

Chose meet and greet service, had to park miles away from the airport and walk 10 minutes with my disabled mum. The gentleman that met us to get my car was rude and obnoxious and when I asked him what we was going to do to get to the airport he said " that's not my problem) hes said it was a three minute walk, that was lies. Disgusting service and now after after a long day and a late arrival home I have to walk to get my car and pay more fees at the airport entrance to pick up my disabled mum and family. I coukd have paid a lot less and had a shuttle bus collect us from the carpark and drop us next to the airport.

20 September 2026
Unprompted review

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