Colourbank Reviews 

329
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for providing extremely friendly, highly knowledgeable, and very helpful guidance when choosing various flooring options and comfortable beds. Additionally, local people consistently highlight the exceptional overall quality of the products and the fast, efficient work performed by the professional fitting teams. Some reviewers were not happy with occasional pricing discrepancies, finding certain quotes substantially higher or unexpected when compared with alternative recommendations. A few customers also mentioned experiencing minor installation details needing attention, alongside occasional communication challenges and unprofessional interactions with specific staff members.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpful, professional, and knowledgeable approach... See more

Service

Customers consistently report satisfaction with the service, highlighting smooth experiences from ordering to... See more

Product

Reviewers mention positive feedback about product quality and options, expressing satisfaction with items... See more

Price

Customers consistently note positive experiences with price, highlighting a wide selection of products at... See more

Quality

Clients share positive opinions on quality, highlighting excellent results and professional fitting.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

We ordered Striped carpet for our stairs and landing and Colourbank ordered our carpet very promptly. Tim arrived to fit our carpet on the stairs and landing and he made a wonderful job of aligning t... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(329)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Swift service and early delivery. No access to a website let’s the sale process down.

Once ordered a swift service and mattress arrived promptly. Within 8 days of payment . Van delivery drivers excellent too. Good communication by Colourbrand and the Transport Team.

Excellent product. However, I had to order the mattress via email. There was not access to a website where I could browse the range/prices.

The mattress reeked of the heavy duty plastic for days. I’ve had the window open every day it’s not raining, but all I can smell is plastic. I therefore have not used it.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from the show room…

Fantastic experience from the show room staff to the fitters. The salesman was very knowledgeable, helped us decide what was best for us and did us a good deal. We will definitely shop here again and would recommend.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service, quality and price.

We were really pleased with every aspect of purchasing carpets in Leicester, from the friendly, knowledgeable service in store, to the fitting, again friendly guys and did a great job. We had to change our fitting date, but it was no problem, all rearranged so everything went smoothly.The carpet quality is great, as was the price; I can highly recommend.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff , very knowledgeable and not your average pushy sales people and great selection of product and good prices

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience and great customer…

Amazing experience and great customer service. Friendly staff and the fitter was brilliant. Happy with the new floor in the kitchen and would definitely recommend colourbank for all products I always buy from there!

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly, couldn’t do enough for us. Prices are very reasonable, fitting was quick a stress free. Highly recommend!

17 September 2024
Unprompted review
Rated 5 out of 5 stars

From no hassle buying

From no hassle buying, great advice to swift and exemplary fitting, great experience buying our first carpet from colourbank. We will be back soon

25 August 2024
Unprompted review
Rated 5 out of 5 stars

AS USUAL GREAT SERVICE !

Very helpful staff , very polite , large range of superb carpets to chose from , always reliable with fitting dates , absolutely no problems to worry about whatsoever ,that’s why we have shopped with Colourbank for decades ! Thank you

Fitters are a good couple of lads ,know their stuff !

3 September 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look