Coloplast Charter Reviews 

Overall positive experience with Coloplast so far. We were left in a bit of a situation of running out a vital piece of equipment for my new born son after discharge from hospital. We had been looking everywhere for someone to fill the prescription. Ordered via the website and was waiting for dispatch but decided to follow up because of the urgency. I was lucky enough to be connected to Teghan on the online chat who sorted my problem quickly and efficiently. They did not have the stock to supply the full prescription but were able to send a small supply to cover us until the next delivery. Thank you Teghan for getting us out of a pickle.

I always have the easiest communication with this company. It’s a breath of fresh air and takes so much stress out of living a medical life

Fabulous service and so helpful. Thank you so much for your help in my hour of need. Very much appreciated

When ordering products over the telephone all the staff have been very pleasant, kind and helpful. Delivery of the products was made within a couple of days of ordering. A very efficient organisation with which it has been a pleasure to deal with.

First class service from Tom today. He sorted everything out for me and finished with getting my order placed for me. Very many thanks Tom. John

Coloplast provide my father's stoma and catheter supplies. Everyone that we have spoken to has been, without exception, so helpful, friendly and professional. Knowing that we can speak to anyone if we are at all concerned is really reassuring. Thank you for for providing such a great service

Always great support and service when needed to contact them. Always fast prompt delivery too which is great. Overall the best delivery company i have been with for my cathater suppliers

I contacted Coloplast Charter, Northern Ireland earlier today regarding an issue with my father’s prescription order. The staff were very polite, knowledgeable and extremely helpful.

I’ve been well served by Coloplast for over a year . First class service. But recently I had a difficult caused by my GP practice resulting in a delay and me running out of catheters.

Samantha intervened and was most helpful. My order is now winging its way to me.

4.7 score Coloplast Charter have looked after me extremely well for 11 years now. Normally easy ordering and prompt delivery. No complaints except for the IT department. Since they changed their website over a year ago, I’ve NEVER been able to order online. I always have to call to give my order. I keep telling them to solve the problem and they never do. It’s so frustrating!

Quick efficient service from this company. I have used both the telephone help and the online chat and they have always answered my queries to my satisfaction.

Because of confusion in my original access route for catheters, I only discovered very close to a travelling deadline that I had been transferred to Coloplast Charter - and then my GP took ages to deliver the necessary prescription. Panic loomed.

But everyone I dealt with at Coloplast Charter was reassuring, preparing for a timing emergency that actually didn't arise, suggesting alternative routes forward, etc. The whole atmosphere was so wonderfully supportive. And I got what I needed in plenty of time!

Samantha was lovely today she is very professional.I was upset as yesterday I was told my parcel was coming but no tracking it didn’t arrive .Today my parcels will arrive

I always get a great response from the team always helpful and easy to order and when people who has got a stoma I always say colplast the quality is perfect

I've been with Coloplast Charter since 2002/3 & I've found them to be the most helpful company. The staff are all lovely, so very helpful with nothing being too much trouble. Any little query is answered fully, promptly & with your situation in mind. I did try another company once, but never again!
Any new device that becomes available as time goes on you'll know about it. Without over loading you with products that are irrelevant to your needs. You can do your order online at a time to suit you. They request the prescription from your dr's & do the chasing for it if ever is needed, but keeping you informed at all times. The order is dispatched very promptly via DPD which is in a discreet brown unmarked box.

I have been using Coloplast Charter since August 2025. when I was first told I was going to be Catheterising I was absolutely mortified and devastated. The thought of talking to someone about such a personal problem felt overwhelming. I am so pleased to say that every staff member has been so polite, knowledgeable and professional. What a great service you all run and the company should be proud of you all.

I messaged coloplast charter today asking about my order , a very helpful person named Claire assisted me , she was very helpful and supportive Thankyou so much Claire for your fast response to my messages and again for the support I received from you today 😊

Found I had been using the wrong lubricant with my catheter, fresh nurse said I need alternative. Had GP issue fresh prescription. So had some from local pharmacy. Spoke to Claire and she amended my Charter. Easy, well done

Abbie was super helpful. I always get top level service and support.

Tegan was so polite to me and helped me too