Fittleworth has been my provider for more than 10 years but sadly since last year the personal caring service I had come to expect from the company’s care Navigators has gone. My impression is that c... See more
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Review summary
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Based on these reviews
Fittleworth as a company have been excellent. Text reminders re prescription etc. my issue is DPD which can be hit and miss . I have detailed instructions on the app but not always followed especially... See more
Company replied
I've never had any problems despite my surgery always changing my prescription when it is sent to them by Fittleworth. I have now spoken to them and hopefully there should be no further problems. I ha... See more
Company replied
I've only ever used Fittleworth since I had my large bowel removed in 2015 & they have been brilliant. Nothing is too much for them, they are extremely knowledgeable & have helped me with any question... See more
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4.4
Excellent
537 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Good service
This company has always been very efficient & helpful with queries on the phone or with deliveries so far lve not had any issues
17 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’ve found our telephone support and delivery service efficient and helpful, and that everything has gone smoothly so far.
Regards
Joana, Customer Experience Specialist – Fittleworth
Guys...What's going wrong. ?
I've been using Fittlrworth for approx 10yrs or more for regular supplies of Catheters.
I left a review 3yrs ago complementing them on the quality service they provide, but unfortunately that service appears to have gone out of the window for the past Yr or so. I can't figure out where the issues arise from, wether it's Fittleworth, my own medical practice or whichever distribution centre they use. My last repeat prescription was totally cocked up and if it wasn't for one of Fittleworths sales personnel I wouldn't have recieved my order at all I dont think. So a big "Thank you" to Chris for going that extra mile to get me my order just in the nick of time. Communication seems to be a common factor in your problems Guys.
8 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your honest feedback and for being with Fittleworth for so many years. We’re very sorry to hear that your experience hasn’t been as consistent recently, and we understand how frustrating that must be. We’re really pleased that Chris was able to help and get your order to you when it mattered, and we’ll be sure to pass on your thanks. Your comments about communication are important to us and are appreciated.
Regards
Joana, Customer Experience Specialist – Fittleworth
Staff always helpful
Staff always helpful. Communication about delivery always accurate. Very happy with service
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re really pleased to hear that our staff are always helpful and that communication about your delivery is accurate. It’s great to know you’re very happy with the service — we truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Catheters
Contact made about disposal of catheters after procedure to resolve UTI. Response given about places to do.
28 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your review. We’re pleased to hear that when you contacted us about the disposal of catheters following your procedure, you received clear guidance on the available options. We appreciate you taking the time to share your feedback and thank you for being a Fittleworth customer.
Regards
Joana, Customer Experience Specialist – Fittleworth
The team are extremely helpful and…
The team are extremely helpful and understanding, but the two weeks or more that it takes to get an order delivered is not helpful. I'm having to change myself daily and sometimes more often than that, so it's not always possible to predict my usage. Having a faster service would give me reassurances that I'm not going to run out of products. On more than one occasion I had to purchase through ebay or Amazon to ensure I had the necessary products to keep functioning as normal as possible.
2 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re glad to hear our team have been helpful and understanding, but we’re sorry to hear that delivery times have caused concern — especially when your usage can change and supplies are so essential. We understand how important reassurance and timely deliveries are.
Please do contact us if you’re running low on supplies, and we’ll always do our very best to help and support you as much as we can. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth are consistently reliable
Fittleworth are consistently reliable, efficient and helpful. Their catheters are excellent.
14 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your kind review. We’re really pleased to hear that you find Fittleworth consistently reliable, efficient and helpful, and that you’re happy with the quality of our catheters. We truly appreciate your feedback and thank you for being a Fittleworth customer.
Regards
Joana, Customer Experience Specialist – Fittleworth
Terrible Service
I have been a customer since 2008. The level of service has deteriorated badly. It causes problems by making simple mistakes about prescriptions and deliveries, and I waste time having to sort it out. Fittleworth also has no concern with safe delivery to the customer. It uses dpd and parcels are left in the open outside the front door. It often makes avoidable mistakes, such as not delivering the correct number of items or delivering them on different dates without informing me. Dpd emailed me yesterday about a delivery which I did not request and knew nothing about, and Fittleworth couldn't explain it to me. Time wasting and very disappointing.
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback, and we’re very sorry to hear how disappointing your experience has been, especially after being a customer since 2008. We understand how frustrating it is to deal with repeated issues around prescriptions, deliveries, and unsafe drop‑offs, and this is not the level of service we aim to provide.
We’d really like the opportunity to look into this properly. Please email talktous@fittleworth.com with your full name, date of birth, and a brief summary of what’s happened so we can investigate.
Regards
Joana, Customer Experience Specialist – Fittleworth
The staff are some of the best I have…
The staff are some of the best I have had to deal with in the last nine years the girls are 2 nd to none and the boys re are not too far behind👍
10 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re really pleased to hear that our team has provided such excellent support over the last nine years. Your kind words about the staff mean a great deal to us — the whole team really appreciates your praise. Thank you for being a Fittleworth customer.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always very helpful whe we ring them…
Always very helpful whe we ring them and delivery on time
3 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re really pleased to hear our team are always helpful when you call and that your deliveries arrive on time. We truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent and prompt
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your review. We’re delighted to hear you found the service excellent and prompt. We really appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Very effective and efficient.Service.
Very effective and efficient.Service.
Staff very friendly and accommodating with queries and specific Delivery Request which was much appreciated and was a very good example of excellent customer service
Thank You.
30 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful review. We’re delighted to hear you found the service effective and efficient, and that our team were friendly and accommodating with your queries and delivery requests. Your appreciation means a great deal to us — thank you for your kind words and for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Have always been on their game
Have always been on their game. Quick despatch and helpful when needed to answer a query.
6 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re so glad to hear that everything is always handled efficiently, with quick despatch and helpful support whenever you have a query. We really appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
I have found Fittleworth a very easy…
I have found Fittleworth a very easy company to deal with and their staff are always very helpful and friendly with excellent customer service.
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re really pleased to hear that you’ve found Fittleworth easy to deal with and that our staff have provided helpful, friendly service with excellent customer care.
We were sorry to see that this was reflected as a 1‑star rating, and we’d welcome the opportunity to understand if there’s anything further we could improve. Your feedback is important to us, and we appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
DPD good, Fittleworth not so good.
The DPD delivery and parcel tracking is great. Fittleworth are prompt to let you know when they’ve had your order in but not if the prescription hasn’t arrived with them. It’s something you have to chase it seems. They also don’t always inform you if some of your order is not in stock or arriving at a later date. This has only been the case lately and things seem to have been better over a year ago. It’s gone a bit downhill in the last year which has been disappointing
11 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your feedback. We’re glad to hear you find the DPD tracking helpful and that you’re kept informed when your order is received. We’re sorry to hear about the recent frustrations around prescription updates and stock availability, and we understand how disappointing this has been compared to your earlier experiences. Your feedback is appreciated and helps highlight where improvements are needed.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always helpful on the phone and…
Always helpful on the phone and delivery on time
10 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re really pleased to hear that our team is always helpful when you call and that your deliveries arrive on time. We truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
My experience of Fittleworth
Fittleworth have been my prescription provider for the last 12 months. Can't fault the product, delivery service or the help via telephone calls. Excellent job.
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your wonderful review. We’re delighted to hear that over the past 12 months you’ve been happy with the products, delivery service, and the support you receive over the phone. Your kind words mean a lot to the team — thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Supply delivered on schedule
Supply delivered on schedule, driver very helpful.
2 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your review. We’re pleased to hear your supplies were delivered on schedule and that the driver was very helpful. We really appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
Absolutely diabolical customer service…
Absolutely diabolical customer service from the
‘gentleman ‘ spoken to today. Gave me wrong information and wouldnt budge when informed he was wrong and I had already been down that route. Took 55 minutes phoning digfrrrnt practiced who eventually helped with corrrct info. Lad you need training and if , as was obvious, you don’t like your job go elsewhere eehrrr your attitude doesn’t matter.
Reply received requesting information already sent to you. Box ticked
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for bringing this to our attention. We’re extremely sorry to hear about your experience — this is clearly not the level of customer service we expect, and we understand how frustrating it must have been to receive incorrect information and feel that your concerns weren’t listened to.
We take feedback like this very seriously and would like the opportunity to investigate what happened and address it properly. Please email talktous@fittleworth.com with your full name, date of birth, and a brief outline of the situation. Thank you for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff
Very helpful staff.
Prompt service that assists with prescription details.
13 April 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your review. We’re really pleased to hear you’ve found our staff helpful and that our prompt service has supported you with prescription details. We truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
When phoning my order through all staff…
When phoning my order through all staff are friendly polite and helpfull. Delivery is always on time of early DPD always let me know a time slot.
16 March 2026
Unprompted review
Reply from Fittleworth Medical
Thank you for your lovely review. We’re so pleased to hear that our staff are always friendly, polite and helpful when you phone in your order, and that your deliveries arrive on time or even early. It’s great to know the delivery updates from DPD are useful too. We truly appreciate your feedback and thank you for being a Fittleworth customer!
Regards
Joana, Customer Experience Specialist – Fittleworth
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